Prime Manhattan Location
Located in Chelsea, near attractions like Madison Square Garden and the Empire State Building, offering a vibrant neighborhood experience.
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New York, US
Hilton Garden Inn New York/Manhattan-Chelsea
121 W 28th St
3 stars · Guest score 8/10
About this hotel
Prime Location in Manhattan Situated in the heart of Chelsea, the Hilton Garden Inn New York/Chelsea offers easy access to popular attractions like Madison Square Garden and the Empire State Building. Modern Amenities Experience comfort and convenience with spacious accommodations equipped with the latest technologies, including free wireless internet access, in-room microwaves, refrigerators, and flat-screen TVs. Delicious Dining Options Indulge in a delightful dining experience at the on-site restaurant, serving breakfast to start your day right. Book now to enjoy a perfect blend of luxury and convenience at the Chelsea Hilton Garden Inn!
Highlights
Comfort & Modern Service
Enjoy spacious accommodations with the latest technology, free Wi-Fi, and thoughtful amenities for a comfortable stay.
Dining & Amenities
Savor breakfast at the on-site restaurant and relax with in-room microwaves, refrigerators, and flat-screen TVs.
Facilities
- Parking
- Parking garage
All 56 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Heating
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Car hire
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Snack bar
- ATM/cash machine on site
- Kid-friendly buffet
- Outdoor furniture
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 12:00 PM
What's nearby
- Empire State Building0.9 km
- Times Square / Broadway Theatre District1.8 km
- One World Trade Center / 9/11 Memorial & Museum3.6 km
- Statue of Liberty (Liberty Island) / Battery Park access6.5 km
- Flatiron Building / Madison Square Park0.6 km
- The High Line0.8 km
- Museum of Modern Art (MoMA)2.7 km
- Penn Station (Amtrak / NJ Transit / LIRR) / Madison Square Garden0.6 km
- Chelsea Market0.9 km
- LaGuardia Airport (LGA)11 km
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Several reviews mentioned that cleaning was inadequate, particularly for old rooms.
- Service9.4
Staff received positive feedback across multiple reviews for being friendly and helpful.
- Location9.5
Numerous reviews highlighted great location near metro and attractions.
- Room Quality7.4
Many complaints about the age and condition of rooms, including outdated furnishings.
- Amenities7.5
Several mentions of inadequate amenities, including slow elevators and the lack of adequate heating.
- Value for Money7.4
Reviews indicated that costs may not align with the service and quality provided.
- Food and Beverage7.0
Multiple reviews criticized the breakfast quality and variety.
- Overall Experience8.4
Overall, guests appreciated their stay despite several issues pointed out.
Guest reviews
Exceptional service from Security manager staff member Tamara Crews
Exceptional service from Security manager staff member Tamara Crews
Do not take a room near elevator
Some dining room workers. They speak Spanish and were friendly.
Some dining room workers. They speak Spanish and were friendly.
The receptionists were very unfriendly, none of them spoke Spanish.
While at the hotel, they charged my credit card without authorization. They refunded the money the second time I complained, saying it was a mistake. But on my return, they also charged me $60 without authorization, claiming it was for tips. We had breakfast included. We tipped the waiters who served us in cash and they were friendly. But being charged without permission is theft. I have contacted the hotel several times and they do not give me a solution. If they refund me, I will edit the review.
While at the hotel, they charged my credit card without authorization. They refunded the money the second time I complained, saying it was a mistake. But on my return, they also charged me $60 without authorization, claiming it was for tips. We had breakfast included. We tipped the waiters who served us in cash and they were friendly. But being charged without permission is theft. I have contacted the hotel several times and they do not give me a solution. If they refund me, I will edit the review.
The location
Quality price for New York, it's impeccable
Quality price for New York, it's impeccable
The location
Excellent location, the best. Very friendly service. Basic and correct breakfast.
Excellent location, the best. Very friendly service. Basic and correct breakfast.
It only has two slow elevators shared with cleaning services, and sometimes one doesn't work. Uncomfortable to go up and down several floors. The air conditioning is old and noisy. Due to its poor functioning, we were moved to another room after the first night. The friendly and efficient staff did what they could in a hotel with some maintenance problems due to its age.
Location, price
Location, price
The location and the dining room and cleaning staff
The location and the dining room and cleaning staff
The air conditioning was not working well. When turned on, it went to maximum power and it was very cold. I complained but they did not fix it. The room smelled very musty. The breakfast had poor variety. At the reception, it said there was water but there was none every day, and when I complained about it, they ignored me.