Nearby Attractions & Vibe
Situated in Chelsea with a short walk to Flatiron Building, Madison Square Park, The High Line, Empire State Building, and Chelsea Market for easy exploration.
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New York, US
Hilton Garden Inn New York/Manhattan-Chelsea
121 W 28th St
3 stars · Guest score 8/10
About this hotel
Prime Location in Manhattan Situated in the heart of Chelsea, the Hilton Garden Inn New York/Chelsea offers easy access to popular attractions like Madison Square Garden and the Empire State Building. Modern Amenities Experience comfort and convenience with spacious accommodations equipped with the latest technologies, including free wireless internet access, in-room microwaves, refrigerators, and flat-screen TVs. Delicious Dining Options Indulge in a delightful dining experience at the on-site restaurant, serving breakfast to start your day right. Book now to enjoy a perfect blend of luxury and convenience at the Chelsea Hilton Garden Inn!
Highlights
Guest Service & Comfort
Friendly, responsive staff praised by guests, with convenient 03:00 PM–11:00 PM check-in and 12:00 PM check-out for a smooth stay.
Dining & Distinctive Amenities
On-site restaurant offers breakfast options, and sampled rooms feature in-room coffee/tea makers, microwaves, refrigerators, and flat-screen TVs for keeping comforts convenient.
Facilities
- Parking
- Parking garage
All 56 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Heating
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Car hire
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Snack bar
- ATM/cash machine on site
- Kid-friendly buffet
- Outdoor furniture
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 12:00 PM
What's nearby
- Empire State Building0.9 km
- Times Square / Broadway Theatre District1.8 km
- One World Trade Center / 9/11 Memorial & Museum3.6 km
- Statue of Liberty (Liberty Island) / Battery Park access6.5 km
- Flatiron Building / Madison Square Park0.6 km
- The High Line0.8 km
- Museum of Modern Art (MoMA)2.7 km
- Penn Station (Amtrak / NJ Transit / LIRR) / Madison Square Garden0.6 km
- Chelsea Market0.9 km
- LaGuardia Airport (LGA)11 km
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Several reviews mentioned that cleaning was inadequate, particularly for old rooms.
- Service9.4
Staff received positive feedback across multiple reviews for being friendly and helpful.
- Location9.5
Numerous reviews highlighted great location near metro and attractions.
- Room Quality7.4
Many complaints about the age and condition of rooms, including outdated furnishings.
- Amenities7.5
Several mentions of inadequate amenities, including slow elevators and the lack of adequate heating.
- Value for Money7.4
Reviews indicated that costs may not align with the service and quality provided.
- Food and Beverage7.0
Multiple reviews criticized the breakfast quality and variety.
- Overall Experience8.4
Overall, guests appreciated their stay despite several issues pointed out.
Guest reviews
Location was perfect
Location was perfect
Breakfast was a bit hit and miss . No late bar and room very average
I really liked the location—it’s very convenient. The room is well equipped, with a very clean bathroom, an iron and ironing board, a refrigerator, and a microwave. Everyone at the hotel, from the receptionist to the bellhop, is truly friendly and kind. One of the things I liked most was that the hotel doesn’t charge extra fees for everything or require excessive nightly deposits, as so many hotels in New York do.
I really liked the location—it’s very convenient. The room is well equipped, with a very clean bathroom, an iron and ironing board, a refrigerator, and a microwave. Everyone at the hotel, from the receptionist to the bellhop, is truly friendly and kind. One of the things I liked most was that the hotel doesn’t charge extra fees for everything or require excessive nightly deposits, as so many hotels in New York do.
La gente divina, todos muy predispuestos
La gente divina, todos muy predispuestos
Deberían sumar huevos revueltos al desayuno
A magnificent stay! My wife and I experienced a significant delay due to our flight, and Damaris at the front desk welcomed and assisted us wonderfully. The facilities are exactly as advertised. The location is superb, just steps from the subway, and you can easily walk to various spots in Midtown. I recommend it without hesitation. We will be back!
A magnificent stay! My wife and I experienced a significant delay due to our flight, and Damaris at the front desk welcomed and assisted us wonderfully. The facilities are exactly as advertised. The location is superb, just steps from the subway, and you can easily walk to various spots in Midtown. I recommend it without hesitation. We will be back!
Quarto amplo, banheiro amplo, cama confortável. Muito boa a acomodação no geral. Vi nas avaliações que o pessoal enfrentava dificuldades com a espera do elevador. Nos horários que usei não tive esse problema. Funcionou bem.
Quarto amplo, banheiro amplo, cama confortável. Muito boa a acomodação no geral. Vi nas avaliações que o pessoal enfrentava dificuldades com a espera do elevador. Nos horários que usei não tive esse problema. Funcionou bem.
It’s clean and excellent. They changed the towels everyday ! Perfect
It’s clean and excellent. They changed the towels everyday ! Perfect
La ubicacion es excelente, a un paso de todo. La habitación bastante cómoda para 4, con heladera, microondas y cafetera, dejaban capsula de café o té todos los días y había maquina de café libre en el lobby
La ubicacion es excelente, a un paso de todo. La habitación bastante cómoda para 4, con heladera, microondas y cafetera, dejaban capsula de café o té todos los días y había maquina de café libre en el lobby
El desayuno podria ser mejor, con muy pocas opciones. Y es necesario dejar propina del 18 al 20% del ticket que te dejan aún cuando el desayuno esté incluido en la estadia.