City Center Location
Situated in the heart of Kuala Lumpur, close to popular attractions and vibrant neighborhoods for easy exploration.
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Kuala Lumpur, MY
Oakwood Hotel & Residence Kuala Lumpur
222 Jalan Ampang
4 stars · Guest score 8.2/10
About this hotel
Stylish Accommodation Experience stylishly decorated air-conditioned rooms with a TV, seating area, and spacious bathrooms with rain showers and designer toiletries. Exceptional Services Our multi-lingual staff offer 24-hour concierge services to cater to all your needs during your stay at Oakwood Hotel & Residence Kuala Lumpur. Relaxation and Fitness Unwind with a refreshing swim in the outdoor pool, enjoy drinks and snacks from the poolside bar, or stay active at the fully-equipped 24-hour fitness centre. Book a stay at Oakwood Hotel & Residence Kuala Lumpur for a memorable experience in the heart of the city!
Highlights
Exceptional Guest Service
Our multi-lingual staff provide 24-hour concierge services to ensure a comfortable and personalized stay.
Relaxing Amenities and Dining
Enjoy the outdoor pool, poolside bar, and a fully-equipped fitness centre for your relaxation and wellness needs.
Facilities
- Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool with view
- Pool bar
- Kids' pool
All 76 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Spa/wellness center
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Wheelchair accessible
- Kid meals
- Vending machine - drinks
- Toilet with grab rails
- Vending machine - snacks
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Shallow end
- Auditory guidance
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.8
Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).
- Service9.2
Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.
- Location8.5
Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.
- Room Quality7.8
Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.
- Amenities9.0
Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.
- Value for Money8.5
Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.
- Food and Beverage7.2
Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.
- Overall Experience8.6
Overall largely positive: many glowing stays ('incredible', 'lovely and comfortable'), though some notable negative incidents lead to mixed impressions for a subset of guests.
Guest reviews
Friendly staff at the reception and friendly, they made an impression 👍🏾
Friendly staff at the reception and friendly, they made an impression 👍🏾
I found water in the floor in the toilet
The friendly staff who were extremely helpful.
The friendly staff who were extremely helpful.
All good.
Room is feel hot and air cond is not cool, can't sleep well. bath room is no shower gel & shampoo.
Location
Location
Bed, sound when turning