Oakwood Hotel & Residence Kuala Lumpur

222 Jalan Ampang

4 stars · Guest score 8.2/10

About this hotel

Stylish Accommodation Experience stylishly decorated air-conditioned rooms with a TV, seating area, and spacious bathrooms with rain showers and designer toiletries. Exceptional Services Our multi-lingual staff offer 24-hour concierge services to cater to all your needs during your stay at Oakwood Hotel & Residence Kuala Lumpur. Relaxation and Fitness Unwind with a refreshing swim in the outdoor pool, enjoy drinks and snacks from the poolside bar, or stay active at the fully-equipped 24-hour fitness centre. Book a stay at Oakwood Hotel & Residence Kuala Lumpur for a memorable experience in the heart of the city!

Facilities

Parking
Swimming pool
Private parking
Outdoor pool
Accessible parking
Parking garage
Pool with view
Pool bar
Kids' pool

All 76 facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Packed lunches
Spa/wellness center
Non-smoking throughout
Sun terrace
Daily housekeeping
Designated smoking area
Shared lounge/TV area
Wheelchair accessible
Kid meals
Vending machine - drinks
Toilet with grab rails
Vending machine - snacks
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Coffee Shop on site
Shallow end
Auditory guidance
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Happy hour

Check-in & checkout

Check-in: 03:00 PM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness6.8
Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).
Service9.2
Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.
Location8.5
Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.
Room Quality7.8
Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.
Amenities9.0
Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.
Value for Money8.5
Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.
Food and Beverage7.2
Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.
Overall Experience8.6
Overall largely positive: many glowing stays ('incredible', 'lovely and comfortable'), though some notable negative incidents lead to mixed impressions for a subset of guests.