Prime Downtown Location
Situated near major attractions like the Fine Arts Museum and historic district, offering easy access to San Juan's vibrant culture.
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San Juan, PR
Ciqala Suites Hotel - San Juan
Avenida Fernandez Junco 752
4 stars · Guest score 8.2/10
About this hotel
Luxurious Downtown Retreat Stylish Interiors and Modern Amenities Indulge in the fully equipped kitchen with a sleek stainless steel design, 3 bedrooms, 2 bathrooms, spacious living/dining area, and 4 HD TVs in the non-smoking Ciqala Luxury Suites. Relaxation and Entertainment Unwind in the hot tub, savor the rooftop pool bar's panoramic views of San Juan, and start your day with a delicious complimentary breakfast. Prime Location for Exploration Conveniently situated near major attractions, including the Fine Arts Museum and San Juan's historic district, the Ciqala Luxury Suites offer free parking and a complimentary beach shuttle for your convenience. Book now for an unforgettable stay at Ciqala Luxury Suites - San Juan!
Highlights
Comfort & Convenience
Enjoy a luxurious stay with fully equipped kitchens, spacious living areas, and complimentary breakfast to start your day right.
Relaxing Amenities & Views
Unwind in the hot tub, sip drinks at the rooftop pool bar with panoramic city views, and take advantage of free parking and beach shuttle.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool with view
- Pool bar
- Infinity pool
- Rooftop pool
All 63 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Breakfast in the room
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Minimarket on site
- Concierge service
- Snack bar
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 04:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.0
Multiple reviews note very clean rooms, tile floors cleaned well and pleasant fresh smell; overall cleanliness is a strong positive.
- Service9.0
Staff repeatedly described as attentive, charming and helpful, though one note about limited tour information; overall service is a clear strength.
- Location9.5
Location repeatedly praised as excellent and convenient for Old San Juan and nearby areas; many guests highlight proximity and accessibility.
- Room Quality7.0
Rooms are generally comfortable, spacious and well-equipped (kitchenette, fridge, comfortable beds) but some guests report noise from street/restaurant/elevators and worn sheets impacting comfort.
- Amenities7.0
Amenities include a small pool and terrace that are pleasant but limited; issues noted with spa tub having no hot water and very tight parking affecting amenity experience.
- Value for Money7.5
Guests find the price-quality relationship mixed: breakfast and facilities are good but the hotel is perceived as relatively costly in the area; some additional charges for items.
- Food and Beverage8.5
Breakfast is frequently described as delicious and excellent, though occasional extra costs and noise from the restaurant above disturb some guests.
- Overall Experience8.1
Overall positive experiences with many recommending return stays; main detractors are noise disturbances and some minor facility shortcomings.
Guest reviews
Todo
Todo
Nada
Relatively close to restaurants, shopping areas, entertainment areas, the beach, historical sites, etc. Great location. The staff were attentive, friendly, and efficient. The breakfast service was great- healthy, filling, tasty. And having it delivered to the room was a great touch. Good deal of communication (via text and forms) for everything. Never had to wonder about schedule for things or what was happening with a request.
Relatively close to restaurants, shopping areas, entertainment areas, the beach, historical sites, etc. Great location. The staff were attentive, friendly, and efficient. The breakfast service was great- healthy, filling, tasty. And having it delivered to the room was a great touch. Good deal of communication (via text and forms) for everything. Never had to wonder about schedule for things or what was happening with a request.
My shower had an issue with the mixer in the shower. I should've reported it but my days were pretty packed and before I knew it, it was time to leave. My biggest issue was with BOOKING.COM and not the hotel. I've been a loyalist to BOOKING.COM for some time but this particular booking has me reconsidering that. I found the exact room almost $200 cheaper and BOOKING.COM refused to honor the price match provision they have. I had to engage in great deal of back and forth and still, they haven't matched the price seen and screenshotted from Hotels.com. And they just stopped answering my emails. Real awful experience and left me questioning BOOKING.COM's integrity as a platform. Thankfully, the hotel experience trumped an AWFUL booking experience.
Staff was phenomenal, from front desk to housekeeping, everyone was super kind & efficient.
Staff was phenomenal, from front desk to housekeeping, everyone was super kind & efficient.
We had a suite by the elevators & all day & night they sounded awful. Also people would talk, laugh & it sounded very loud, acoustics. When booking, ask to be as far from the elevators as possible. We got breakfast included & it's room service, that was nice, but the portions are really small; we certainly prefer buffet breakfast. They have 2 parking places, don't park in the one at the hotel, extremely small, park outside at the other parking. Lastly, the bathroom had whirlpool bath, nice, but it was so tall & awkward that my husband had to help me get out each time. The sink had the faucet really short & was difficult to use, took pictures of that. But the staff was wonderful & the room was big & spotless clean, comfortable bed & pillows.
Big and beautiful room. Clean and had everything i needed
Big and beautiful room. Clean and had everything i needed
The bed was hard as a rock. I did not sleep well. The electric socket exploded and the the hot water pipe in the shower had too much pressure that it shook and made a loud sound
Pool is tiny. Locals come to the pool bar deck and i couldnt enjoy the skyline because i didnt make a reservation and there was no seating. Final price different from booking price $$$. Just put the final price tired of being deceived.