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Tulum, MX

Naala Tulum

Av. Cobá Sur, Región 014

4 stars · Guest score 8.6/10

About this hotel

Luxurious Amenities Naala Tulum boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar. Guests can also enjoy the shared lounge area and garden, making it the perfect oasis in Tulum. Comfortable Accommodation Each room at Naala Tulum is designed for comfort and convenience, featuring air conditioning, flat-screen TVs, and private bathrooms. Selected rooms even come with a fully equipped kitchen, perfect for those who prefer home-cooked meals while traveling. Convenient Location Situated close to Las Palmas Beach, Paraíso Beach, and Tulum Bus station, Naala Tulum offers easy access to the city's popular attractions. With airport transfers available and a 24-hour front desk, guests can enjoy a seamless stay from beginning to end. Experience luxury and comfort at Naala Tulum. Book your stay now to indulge in a truly unforgettable getaway.

Highlights

Nearby Attractions & Vibe

Naala Tulum places you near Las Palmas Beach, Paraíso Beach, and Tulum Bus station for easy explorations.

Premium Service & Comfort

Guests praise the friendly staff and seamless stay, with thoughtful touches across rooms and 24-hour front desk support.

Distinctive Amenities & Dining

Enjoy a rooftop vibe with a pool, restaurant, bar, and garden-inspired spaces to unwind after a day exploring Tulum.

Facilities

Parking
Swimming pool
Private parking
Outdoor pool
Accessible parking
Parking garage
Pool with view
Infinity pool
Rooftop pool

All 80 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Garden
Lift / Elevator
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Meeting/banquet facilities
Car hire
Breakfast in the room
Packed lunches
Solarium
Sun terrace
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Special diet menus - on request
Kid meals
Snack bar
Public Bath
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access

Check-in & checkout

Check-in: 03:00 PM – 12:00 AM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.5
Several reviews mentioned poor cleanliness including dirty rooms and unclean pool areas.
Service10.0
Generally positive feedback on the friendliness and helpfulness of the staff.
Location9.7
Good location with proximity to restaurants and supermarkets. While some mentioned it was calm, others described it as a bit abandoned.
Room Quality8.5
Rooms were nice, but some reviews mentioned deficiencies in equipment and maintenance.
Amenities9.0
Positive sentiment towards the rooftop pool and amenities, but suggestions for improvements like better breakfast options.
Value for Money8.0
Some reviewers felt the hotel's quality did not match the price, especially regarding the breakfast.
Food and Beverage6.5
Negative feedback about breakfast quality and inaccuracies in food service.
Overall Experience9.5
Overall a good experience but affected by cleanliness and food service.