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Chengdu, CN
DoubleTree by Hilton Chengdu Riverside
NO 266 SHABANQIAO ROAD CHENGHUA AVE
5 stars · Guest score 9.3/10
About this hotel
Luxurious Accommodation DoubleTree By Hilton Chengdu Riverside offers air-conditioned rooms with modern amenities such as a minibar, safety deposit box, and private bathrooms. Guests can enjoy a comfortable stay with bed linen and towels provided in every room. Convenient Location Situated close to major attractions like Wenshu Monastery and Tianfu Square, this hotel provides easy access to explore Chengdu. With Chengdu Shuangliu International Airport just 26 km away, guests can conveniently reach the hotel and start their journey in the city. Exceptional Services From concierge services to organising tours, the hotel ensures a hassle-free stay for guests. Additionally, amenities like a fitness centre, free WiFi, and an on-site restaurant cater to the diverse needs of travelers. Experience luxury and convenience at DoubleTree By Hilton Chengdu Riverside. Book your stay now for an unforgettable experience.
Facilities
- Parking
- Accessible parking
- Parking garage
- Pet bowls
All 78 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Kid meals
- Snack bar
- Lockers
- Toilet with grab rails
- Wine/champagne
- Fruits
- Fitness/spa locker rooms
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Tour/class on local culture
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
- Happy hour
- Movie nights
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.3
Multiple reviews note clean rooms ("room was clean and comfortable", "room is clean").
- Service8.8
Generally described as friendly and helpful (concierge, front desk), but there are issues: staff with poor English and an unexpected deposit at check-in reduced service perception.
- Location9.6
Strongly positive: repeatedly cited as close to shopping, restaurants, metro/railway and attractions; one note that the entrance can be hard to find.
- Room Quality9.5
Rooms described as comfortable, clean and upscale (some called the room "шикарный"/luxurious, good views, suitable for a family with an extra bed).
- Amenities9.3
Standard quality for this hotel tier.
- Value for Money9.5
Guests mention good price and that service/quality exceeded expectations.
- Food and Beverage9.4
Breakfast buffet repeatedly praised (early start time noted positively); overall F&B sentiment is favorable.
- Overall Experience9.0
Overall stays described as wonderful and exceeding expectations, though check-in surprises (deposit) and language issues tempered some experiences.
Guest reviews
Location was near many food options and several attractions. There is a big mall right beside too! Room was not huge but clean and comfortable for a family of 4 with an additional bed. Breakfast buffet was good and the staff was helpful and friendly. Overall a wonderful stay!
Location was near many food options and several attractions. There is a big mall right beside too! Room was not huge but clean and comfortable for a family of 4 with an additional bed. Breakfast buffet was good and the staff was helpful and friendly. Overall a wonderful stay!
Nothing!
Near the shopping center. Near restaurants. Near the metro. The hotel is spectacular
Near the shopping center. Near restaurants. Near the metro. The hotel is spectacular
No
Very beautiful hotel, luxurious room, great view too. We stayed on the 35th floor, next to the hotel there is a shopping center, cafes. Plus it is convenient to get to the center by panda separation. Breakfast from 06:30, this is great.
Very beautiful hotel, luxurious room, great view too. We stayed on the 35th floor, next to the hotel there is a shopping center, cafes. Plus it is convenient to get to the center by panda separation. Breakfast from 06:30, this is great.
There was no information about the deposit anywhere, and we were not informed about it before check-in. It was a surprise at the reception.
The concierge staff and front desk
The concierge staff and front desk
Nothing
Good location, close to public transport & shopping centre, lots of restaurants around the area.
Good location, close to public transport & shopping centre, lots of restaurants around the area.