LOFT Hotel by Sommelier Hoteles

About this hotel

Convenient Location Hotel Sommelier LOFT, nestled in Santiago City Centre, offers easy access to top attractions like Museum of Pre-Columbian Art and La Chascona. With Santa Lucia Hill just steps away, the city centre is within reach. Modern Amenities Enjoy a comfortable stay with air-conditioned rooms equipped with a desk, coffee machine, and flat-screen TV. Relax with conveniences like a fridge, minibar, and safety deposit box. Each room features a private bathroom with a refreshing shower, ensuring a pleasant stay. Great Facilities Experience hospitality at its best with a shared lounge, 24-hour front desk, and free WiFi throughout the property. Whether you're here for business or leisure, Hotel Sommelier LOFT caters to all your needs. Book your stay at Hotel Sommelier LOFT now for a memorable experience in Santiago!

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Heating
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Daily housekeeping
• Shared lounge/TV area
• Wheelchair accessible
• Allergy-free room
• Vending machine - drinks
• Toilet with grab rails
• Lower bathroom sink
• Emergency cord in bathroom
• Visual aids: Braille
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• CCTV in common areas
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.1

  Overall cleanliness was noted positively, but there were mentions of areas needing improvement.

• Service9.1

  Staff were described as helpful and accommodating in most reviews.

• Location9.1

  The hotel is centrally located with easy access to tourist areas.

• Room Quality8.0

  Rooms are spacious and comfortable; however, some mentioned the need for modernization.

• Amenities8.6

  Amenities include breakfast service; however, some guests noted the limited options.

• Value for Money8.5

  Guests generally felt they received good value for their money despite some additional charges.

• Food and Beverage8.1

  Breakfast delivery was appreciated, but quality and timing of breakfast service could improve.

• Overall Experience8.6

  A generally positive experience, though some aspects could improve for a better stay.

Guest reviews

Good location. Helpful staff. The room had everything you need and was very quiet despite having a window on the street. I liked the decor. It wasn’t great to be able to leave your luggage at reception for early check-in or checkout.

Good location. Helpful staff. The room had everything you need and was very quiet despite having a window on the street. I liked the decor. It wasn’t great to be able to leave your luggage at reception for early check-in or checkout.

I thought I was in for an awful stay when they contacted me just a few days before check-in, telling me I would have to leave a $100 deposit or equivalent in Chilean pesos in cash or by debit card, but with a 25% fee (!!!), which was totally inconvenient as I was spending just one night in Chile and didn’t have access to dollars. Luckily, the Hostel let me pay this deposit in Argentine pesos that I had available and would be able to use in the near future. However, I have this issue was entirely due to Booking.com not showing this important condition clearly on the app (it shows when you book on a laptop, but on the phone, you need to look through several subsections). Also, be aware that, as with any hotel in Chile, the VAT exemption works only if your bank card has differed debit. All of the cards are considered as debit cards (even if it is a foreign card and they need to hit credit card for it to work when you pay in a Chilean supermarket!!! - Doesn’t make any sense, but from that point of view, Chile is surprisingly unprepared for foreign tourism and it’s not the property’s fault).

The bed was comfortable and the location is good.

The bed was comfortable and the location is good.

For such a small place, I would definitely use brighter colors and not black, which makes it feel even smaller.

Very good location, spacious, comfortable, and clean room. Ideal if you are passing through and need a place to spend the night.

Very good location, spacious, comfortable, and clean room. Ideal if you are passing through and need a place to spend the night.

I was double charged, the hotel already confirmed by email the error of a significant amount, and after that, no longer replies to me. This was more than one month ago.