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Almaty, KZ

East Palace Hotel

Sagadat Nurmagambetov 78 Sagadat Nurmagambetov 78

4 stars · Guest score 8.4/10

About this hotel

Luxurious Accommodation Experience comfort and style at East Palace Hotel with our air-conditioned rooms, each equipped with modern amenities including free WiFi, flat-screen TV, and a safety deposit box. Relax in the cozy ambiance and enjoy the convenience of room service during your stay. Dining and Entertainment Savor exquisite meals at our on-site restaurant and unwind with a refreshing drink at the bar while taking in stunning city views. Whether it's a hearty breakfast or a late-night cocktail, our dining options are sure to satisfy your cravings. Convenient Location Located just 1.6 km from Vosmoye Chudo Sveta Water Park, our 4-star hotel is also in close proximity to popular attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral. With a 24-hour front desk and easy access to Almaty International Airport, East Palace Hotel is the perfect choice for your stay in Almaty. Book your stay at East Palace Hotel now and indulge in a luxurious experience in the heart of Almaty!

Highlights

Prime Location

Situated close to popular attractions like Vosmoye Chudo Sveta Water Park and Gvardeytsev-Panfilovtsev Park, in the vibrant heart of Almaty.

Guest Comfort

Enjoy modern amenities including air-conditioned rooms, free WiFi, and 24-hour front desk service for a seamless stay.

Dining & Amenities

Savor meals at our on-site restaurant and unwind with drinks at the bar while taking in stunning city views.

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Ironing service
Private check-in/check-out
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shared lounge/TV area
Outdoor furniture
Airport drop off
Airport pick up
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Face masks for guests available
Security alarm

Check-in & checkout

Check-in: 01:00 PM – 07:00 PM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness8.2
Guests noted the hotel was clean, but some expressed the need for room renovations.
Service8.9
Staff were noted as friendly and helpful, with particular praise for certain individuals.
Location8.7
Conveniently located near the airport, making it easy for guests.
Room Quality8.0
Issues with sound insulation and room descriptions not matching reality were mentioned.
Amenities7.7
Lack of luxury amenities such as a pool and spa noted as a downside.
Value for Money8.6
Generally considered a good deal given the location and cleanliness.
Food and Beverage8.5
Breakfast was praised, though some variety could be improved.
Overall Experience8.6
Overall, guests enjoyed their stay despite some minor issues.