Location & Vibe
Stay in Hanoi with easy access to top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake, all just steps from Amara Hanoi Hotel.
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Hanoi, VN
Amara Hanoi Hotel and Spa
Hang quat
4 stars · Guest score 9.5/10
About this hotel
Convenient Location Stay close to top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake. Modern Amenities Enjoy 4-star luxury with air-conditioned rooms, flat-screen TVs, and free WiFi throughout the property. Culinary Delights Indulge in a variety of dining options, including American, French, and Vietnamese cuisine at the on-site restaurant. Book now to experience the perfect blend of comfort and convenience at Amara Hanoi Hotel.
Highlights
Service & Comfort
Guests praise friendly, attentive staff and smooth check-in, keeping you comfortable throughout your stay.
Dining & Amenities
Experience diverse dining options on-site and well-equipped rooms with minibars, flat-screen TVs, and air conditioning.
Facilities
- Parking
All 65 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Currency exchange
- Non-smoking throughout
- Daily housekeeping
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Snack bar
- Public transport tickets
- Hot spring bath
- Outdoor furniture
- Airport drop off
- Airport pick up
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Bike tours
- Tour/class on local culture
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.5
Some reviews mentioned dirty rooms and common areas, suggesting room for improvement.
- Service10.0
Multiple reviews highlighted friendly, accommodating, and helpful staff, indicating high service quality.
- Location10.0
Consistently noted as excellent for accessibility to attractions and amenities.
- Room Quality9.0
Some complaints about rooms being dark and noise levels, yet overall cleanliness was noted in numerous reviews.
- Amenities9.5
Positive mentions of breakfast options and laundry services, though some gaps in vegan offerings were noted.
- Value for Money9.5
General sentiment suggests good value given the location and service, but some facility complaints were raised.
- Food and Beverage9.5
Breakfast received overall positive feedback, with some minor criticisms regarding variety.
- Overall Experience10.0
Quality of service and location greatly enhance overall satisfaction, overshadowing some negatives.
Guest reviews
The reception staff were easy to approach and made communication simple. I had a question about my stay that required some checking, so the answer wasn’t immediate, but they came back with the information rather than leaving me waiting without an update
The reception staff were easy to approach and made communication simple. I had a question about my stay that required some checking, so the answer wasn’t immediate, but they came back with the information rather than leaving me waiting without an update
I really enjoyed the atmosphere here. The interior has a simple, relaxing feel, and the common areas were pleasant to spend time in. My only minor complaint would be that the room could use a little more natural light, but it was still a comfortable place to rest.
I really enjoyed the atmosphere here. The interior has a simple, relaxing feel, and the common areas were pleasant to spend time in. My only minor complaint would be that the room could use a little more natural light, but it was still a comfortable place to rest.
I appreciated the friendly attitude from the kitchen staff in the morning. They were attentive without constantly interrupting guests. Breakfast service became a little slower when the dining area was busy, but overall I enjoyed the experience.
I appreciated the friendly attitude from the kitchen staff in the morning. They were attentive without constantly interrupting guests. Breakfast service became a little slower when the dining area was busy, but overall I enjoyed the experience.
Looking back at my stay, I think the strongest impression was the people. Everyone I interacted with was generally friendly and willing to help. Not every little detail was perfect, but the staff’s attitude made the minor issues much easier to overlook, and I would consider staying here again
Looking back at my stay, I think the strongest impression was the people. Everyone I interacted with was generally friendly and willing to help. Not every little detail was perfect, but the staff’s attitude made the minor issues much easier to overlook, and I would consider staying here again
What stood out to me was how welcoming the hotel felt without being overly formal. I had a small issue with the room temperature on the first night, but the staff responded quickly and made sure everything was comfortable afterward. Overall, I felt well looked after
What stood out to me was how welcoming the hotel felt without being overly formal. I had a small issue with the room temperature on the first night, but the staff responded quickly and made sure everything was comfortable afterward. Overall, I felt well looked after
The service felt friendly rather than overly formal, which I personally enjoyed. Housekeeping kept my room comfortable, the kitchen team were pleasant at breakfast, and reception was responsive when I needed help. A little more speed during peak hours would make it even better
The service felt friendly rather than overly formal, which I personally enjoyed. Housekeeping kept my room comfortable, the kitchen team were pleasant at breakfast, and reception was responsive when I needed help. A little more speed during peak hours would make it even better
Clean
Clean
None