Puerto Princesa Location
Situated in a tropical setting, the resort offers easy access to local attractions and the vibrant neighborhood of Puerto Princesa City.
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Puerto Princesa City, PH
Princesa Garden Island Resort and Spa
Barangay Bancao-bancao, Caniguiran, Palawan
4 stars · Guest score 7.4/10
About this hotel
Luxurious Accommodations Princesa Garden Island Resort and Spa features a range of rooms, suites, and villas, all equipped with modern amenities such as flat-screen TVs, safes, and private bathrooms. Enjoy complimentary bottled water and free WiFi during your stay. Dining Excellence Indulge in a culinary journey at the resort's three restaurants offering a variety of cuisines. From authentic Italian dishes at Tomato and Basil Cuisina Italiana to refreshing cocktails at Sala Lobby Lounge, there's something to satisfy every palate. Unmatched Facilities and Services Relax by the large outdoor pool, stay active at the fitness centre, or partake in water sports activities on-site. With free airport transfers, a tour desk, and welcome drinks upon arrival, your experience at Princesa Garden Island Resort and Spa is bound to be unforgettable. Book your stay now at this tropical paradise!
Highlights
Exceptional Guest Service
Enjoy personalized service with amenities like free WiFi, bottled water, and airport transfers that ensure a comfortable stay.
Dining and Facilities
Savor diverse cuisines at three restaurants and unwind by the outdoor pool or stay active at the fitness center.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
- Pool bar
- Salt-water pool
All 107 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Garden
- BBQ facilities
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Games room
- Spa/wellness center
- Table tennis
- Mini golf
- Babysitting/child services
- Billiards
- Darts
- Chapel/shrine
- Karaoke
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Board games/puzzles
- Shuttle service (additional charge)
- Minimarket on site
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Water park
- Lockers
- Water sport facilities on site
- Toilet with grab rails
- Indoor play area
- Kid-friendly buffet
- Evening entertainment
- Kids' club
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Steam room
- Badminton equipment
- Fitness/spa locker rooms
- Strollers
- Personal trainer
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Live music/performance
- Happy hour
- Movie nights
- Archery
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.4
Multiple reviews indicated issues with cleanliness and maintenance.
- Service8.3
Staff were generally reported as polite and helpful, but some mentions of unhelpfulness affected the overall score.
- Location8.4
Close proximity to the airport was noted positively.
- Room Quality7.8
Most rooms were liked, but some issues were reported, affecting the overall rating.
- Amenities7.8
Amenities were generally good, but some areas were reported as needing improvement.
- Value for Money6.8
Concerns were raised regarding pricing and value for the amenities offered.
- Food and Beverage6.4
Some reviews noted underwhelming food options, impacting the overall experience.
- Overall Experience8.3
Despite some negative aspects, the overall experience was generally positive.
Guest reviews
The staff was excellent!
The staff was excellent!
Property is dated and is currently being refreshed.
The lifeguards were the only saving grace. They were lovely and attentive.
The lifeguards were the only saving grace. They were lovely and attentive.
Everything from start to finish. The front desk staff were rude. There was building work. No stock at the bar or restaurant. Run down doesn’t even describe it. They cancelled our tours and didn’t tell us till after the tour was due to leave and we were waiting. I had to fight for a refund.
Great selection of food from different restaurants
Great selection of food from different restaurants
Pool is run down; rooms in villa are run down
Resort is spacious with various dining and activities available.
Resort is spacious with various dining and activities available.
Resort added additional fees at check-in because they considered my 2 teenagers (or any child over 12) to be adults. I made a specific request for 2 queen beds and received confirmation from the resort, prior to check-in, that they could accommodate sleeping arrangements for my family of 4. At check-in, I was given a king-sized bed room after again confirming it would be a double room. Resort would not change the room and instead gave us 2 cots and no pillows for them. After paying double the cost in additional fees, we still couldn't all get a decent bed. Resort is set away from the city area and getting a grab or taxi is very unreliable. If we took a tricycle from the resort to a location getting back was an issue.
Excellent & the staff were great.
Excellent & the staff were great.
Nothing
Staff were lovely, however could not help resolve the many issues our very large group had!
Staff were lovely, however could not help resolve the many issues our very large group had!
Many of our group did not have hot water for the whole duration (a week) of our stay. These included premium priced accommodation. There seemed little urgency from anyone to help resolve this issue, even after many attempts by us. One couple in our group were charged for two rooms and this is still to be resolved. Every day there was something “sold out or unavailable”, thus included basic things like the beer we were drinking and coke, plus many food menu items. The rooms were never topped up with tea, coffee, and sugar. Unfortunately, I would never recommend this accommodation because of the many issues experienced by all of us. There needs to be a manager available on-site to address these issues as the staff on-site were clearly not in a position to deal with it.