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Hanoi, VN
Hanoi Emerald Waters Hotel Valley
22 Lò Sũ
4 stars · Guest score 9.5/10
About this hotel
Luxurious Accommodation Indulge in comfort at Hanoi Emerald Waters Hotel Valley with air-conditioned rooms, flat-screen TVs, and modern amenities for a relaxing stay. Exceptional Dining Experience Savor a delicious buffet, à la carte, or continental breakfast each morning at our restaurant and bar, offering a delightful start to your day. Convenient Location Explore Hanoi's top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake, all just a stone's throw away from our hotel. Experience luxury and convenience at Hanoi Emerald Waters Hotel Valley - book your stay now!
Facilities
- Parking
All 70 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Dry cleaning
- Massage services
- Spa/wellness center
- Currency exchange
- Babysitting/child services
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Grocery deliveries
- Snack bar
- Lockers
- Indoor play area
- Evening entertainment
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Strollers
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
- Mobile app for room service
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.4
Most reviews mention the hotel being clean and well-maintained.
- Service10.0
Exceptional service highlighted by multiple guests, particularly Dave and Celine.
- Location9.5
Multiple reviews praised the fantastic location.
- Room Quality9.4
Described as modern, fresh, and comfortable.
- Amenities9.4
Breakfast buffet noted as extensive, though some minor improvements suggested.
- Value for Money9.4
Considered good value for the location and services offered.
- Food and Beverage8.9
Breakfast variety could be better; some suggestions made by guests.
- Overall Experience9.9
Overall positive experiences shared, with high satisfaction among guests.
Guest reviews
Excellent stay – highly recommended! We stayed at Hanoi Emerald Waters Hotel Valley as a family with our 2-year-old son and had a wonderful experience. The location is perfect: within easy reach of the Old Quarter, Hoan Kiem Lake, the Water Puppet Theatre and many of Hanoi's main attractions, which made exploring the city with a small child much easier. What truly made the difference was the team. Special thanks to the manager, Dave, and to the entire staff – always polite, attentive and genuinely willing to help. We arrived early in the morning after an early-morning flight, tired, and they kindly arranged an early check-in so we could rest right away. With a toddler, that gesture meant a lot. You feel welcomed from the first minute. We highly recommend this hotel to anyone visiting Hanoi, especially families. Thank you, Dave and team!
Excellent stay – highly recommended! We stayed at Hanoi Emerald Waters Hotel Valley as a family with our 2-year-old son and had a wonderful experience. The location is perfect: within easy reach of the Old Quarter, Hoan Kiem Lake, the Water Puppet Theatre and many of Hanoi's main attractions, which made exploring the city with a small child much easier. What truly made the difference was the team. Special thanks to the manager, Dave, and to the entire staff – always polite, attentive and genuinely willing to help. We arrived early in the morning after an early-morning flight, tired, and they kindly arranged an early check-in so we could rest right away. With a toddler, that gesture meant a lot. You feel welcomed from the first minute. We highly recommend this hotel to anyone visiting Hanoi, especially families. Thank you, Dave and team!
Nil.
Location and very attentive staff
Location and very attentive staff
החדר שקיבלנו היה ללא חלון אמיתי אלא עם פתח לפיר. הכיור היה בתוך החדר ולא כחלק מהמקלחת. פרט לזה הכל היה נפלא במלון, נקי ומסודר , צוות מדהים בראשותו של דייב שיצא מגדרו לעזור בכל דרך אפשרית , ארוחת הבוקר היתה מצויינת ( מוגשת במלון מעבר לכביש) , מיקום המלון מעולה.
החדר שקיבלנו היה ללא חלון אמיתי אלא עם פתח לפיר. הכיור היה בתוך החדר ולא כחלק מהמקלחת. פרט לזה הכל היה נפלא במלון, נקי ומסודר , צוות מדהים בראשותו של דייב שיצא מגדרו לעזור בכל דרך אפשרית , ארוחת הבוקר היתה מצויינת ( מוגשת במלון מעבר לכביש) , מיקום המלון מעולה.
Sehr freundliches und bemühtes Personal. Tolle Lage. Sehr gutes Frühstück und toller Frühstücksraum. Zimmer war sauber.
Sehr freundliches und bemühtes Personal. Tolle Lage. Sehr gutes Frühstück und toller Frühstücksraum. Zimmer war sauber.
Mr Dave and the staff were very welcoming and helpful. Lovely room, comfortable beds and bottled water. Good shower.
Mr Dave and the staff were very welcoming and helpful. Lovely room, comfortable beds and bottled water. Good shower.
Everything was perfect.
Nice style and hidden from the main street (quiet nights). Good breakfast across the street
Nice style and hidden from the main street (quiet nights). Good breakfast across the street
The staff were very warm, polite and helpful. Lovely people.
The staff were very warm, polite and helpful. Lovely people.
I would prefer to have a shower curtain to prevent water from splashing into the toilet area, but it's a minor inconvenience. I would stay here again if returning to Hanoi.