Prime Location
Located in Providencia, steps from Los Leones metro station and close to Costanera Centre, offering easy access to shopping and city sights.
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Santiago, CL
Heidelberg Haus Apart Hotel
Los Nogales 843
3 stars · Guest score 9.1/10
About this hotel
Tranquil Self-Catering Apartments in Providencia Luxurious Amenities : Enjoy soundproof apartments with LCD cable TVs, fully-equipped kitchens, and queen-size beds for a comfortable stay. Convenient Location : Just a short walk from Los Leones metro station and close to Costanera Centre for shopping enthusiasts. Exceptional Services : Benefit from daily housekeeping, tour assistance, and conference room rentals for a hassle-free experience. Book your stay at Heidelberg Haus today for a relaxing and convenient visit to Santiago's upscale Providencia neighborhood.
Highlights
Comfort & Service
Enjoy soundproof apartments with daily housekeeping, tour assistance, and conference room rentals for a seamless stay.
Modern Amenities
Relax in fully-equipped kitchens, LCD cable TVs, and queen-size beds in luxurious, tranquil apartments.
Facilities
- Parking
- Free Parking
- Private parking
- Parking garage
All 38 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Luggage storage
- Safety deposit box
- Soundproof rooms
- Breakfast in the room
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Adult only
- Hot spring bath
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Key access
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Thermometers for guests provided by property
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.6
Some reviews indicated the need for improvement in cleaning, particularly in the bathrooms.
- Service10.0
Staff were frequently described as friendly and helpful, contributing positively to the stay.
- Location9.6
Convenient location with easy access to transportation and attractions.
- Room Quality8.6
Room sizes varied; some guests found the rooms small or lacking certain features.
- Amenities9.1
Basic amenities were available, but some guests felt certain amenities were lacking.
- Value for Money9.1
Overall value was perceived as fair, though some guests noted cheaper alternatives nearby.
- Food and Beverage8.1
Breakfast options were limited and not as advertised, leading to a lower perception of value.
- Overall Experience9.6
Guests reported a generally positive experience with a few areas for improvement.
Guest reviews
Hotel in a well-located neighborhood. They left breakfast options in the room, so for those who needed to go on early morning tours, it was very convenient.
Hotel in a well-located neighborhood. They left breakfast options in the room, so for those who needed to go on early morning tours, it was very convenient.
Access only by stairs. The nearest metro station was almost 1km away. Breakfast was the same every day, so we ended up not having it because it got boring.
The location is perfect. Staff is really friendly and the room is comfortable.
The location is perfect. Staff is really friendly and the room is comfortable.
I would appreciate if the staff knew English. The view from the room is not the best.
The location was perfect, we could do everything on foot. We opted for the stay without breakfast.
The location was perfect, we could do everything on foot. We opted for the stay without breakfast.
Due to the daycare next door and some companies, sometimes it was possible to hear noise, but only in the morning, the rest of the afternoon/night, it was very quiet.
I loved my stay, everything working perfectly, complete cleanliness, 24-hour reception, polite and friendly staff. The kitchen is good for simple meals, I made all the coffees in the apartment.
I loved my stay, everything working perfectly, complete cleanliness, 24-hour reception, polite and friendly staff. The kitchen is good for simple meals, I made all the coffees in the apartment.
I would only suggest a mirror in the room, there is a very large one in the bathroom.
Location in a quiet area, close to points of interest. Comfortable and bright apartments.
Location in a quiet area, close to points of interest. Comfortable and bright apartments.
Location and structure
Location and structure
The heating system was not working in the first few days. A repair was necessary to make it work again. In the meantime, the accommodation provided us with two portable heaters to reduce the cold, but if both were turned on together with the electric toaster or coffee maker, the apartment's power would turn off, as the circuit breaker would trip automatically.
Location, cleanliness, and service
Location, cleanliness, and service
In case of people with mobility difficulties, the stairs make access difficult