Hotel Mousai Puerto Vallarta Adults Only

About this hotel

Luxurious Spa and Recreation Indulge in the full-service spa and enjoy 4 outdoor pools, tennis courts, and a health club. All-Inclusive Dining and Bars Experience Japanese cuisine at Hiroshi - Japanese, along with 9 restaurants, 5 bars, and 2 poolside bars. Convenient Amenities and Event Spaces Benefit from complimentary Wi-Fi, concierge services, express check-out, and 24-hour room service. Hold events in the 2809 square feet of conference space. Book now to experience luxury at Hotel Mousai Puerto Vallarta Adults Only, just 1 minute from Garza Blanca Beach.

Highlights

Facilities

• Pool umbrellas
• Free self parking
• Free valet parking
• Free pool cabanas
• Pool sun loungers
• Bicycle parking available
• Swimming pool

Check-in & checkout

Check-in

04:00 PM

Check-out

12:00 PM

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.2

  Rooms were clean and had nifty features to make the stay more pleasurable.

• Service9.7

  Fantastic service from staff, including pool service and butlers.

• Location9.8

  Beautiful resort embedded in the mountain wilderness with breathtaking views.

• Room Quality9.2

  Rooms were gorgeous and spacious.

• Amenities9.2

  Rooftop pool's service was stellar; great amenities offered.

• Value for Money9.2

  Overall experience justifies the expenses, though some guests had issues.

• Food and Beverage9.2

  Food was delicious at every meal with various options.

• Overall Experience9.6

  A wonderful experience with exceptional service and beautiful surroundings.

Guest reviews

Ricardo and Raphael served us virtually every day on the rooftop bar and restaurant. Amazingly attentive to our every need the food and drinks were wonderful. A great job.

Ricardo and Raphael served us virtually every day on the rooftop bar and restaurant. Amazingly attentive to our every need the food and drinks were wonderful. A great job.

Ricardo greeted us each morning at the pool with our chairs towels and ready for us to sit Always very pleasant and helpful. The room was very clean very nice all very well stocked daily. Great turn down and made service. They came while we were at dinner so they were very unintrusive. Greta was our butler. She was excellent couldn’t ask for anybody friendlier or more willing to help, she made our life very simple, one message to her and everything was ready for us.

Ricardo greeted us each morning at the pool with our chairs towels and ready for us to sit Always very pleasant and helpful. The room was very clean very nice all very well stocked daily. Great turn down and made service. They came while we were at dinner so they were very unintrusive. Greta was our butler. She was excellent couldn’t ask for anybody friendlier or more willing to help, she made our life very simple, one message to her and everything was ready for us.

This was our 6th time at Mousai. As always, the hotel and staff were wonderful. The new chef at Hiroshi is outstanding and the newest addition Misika is amazing. We finally made it to Karuma this time and the steak was exceptional. Everything about this place is magical. The spa is 5 star. The only down side is there is not much of a scene at night, maybe they should keep the pools open longer. Lastly, OMAR IS THE BEST AT THE NORTH TOWER POOL!!!! PLEASE MAKE HIM A MANAGER ASAP!!!!

This was our 6th time at Mousai. As always, the hotel and staff were wonderful. The new chef at Hiroshi is outstanding and the newest addition Misika is amazing. We finally made it to Karuma this time and the steak was exceptional. Everything about this place is magical. The spa is 5 star. The only down side is there is not much of a scene at night, maybe they should keep the pools open longer. Lastly, OMAR IS THE BEST AT THE NORTH TOWER POOL!!!! PLEASE MAKE HIM A MANAGER ASAP!!!!

We had a wonderful time. Staff at the restaurants, shops, and pool were AMAZING! Gets 4 stars rather than 5 because we were invited to and submitted inquiries before traveling, regarding transportation to/from the airport and spa appointments, and got no responses. Phone calls didn’t work either. Also, when we arrived after a long day of traveling, and just wanted to get upstairs and then down for dinner, we got an orientation that was mainly a sales pitch about becoming an elite member instead of a full orientation about the property and amenities.

We had a wonderful time. Staff at the restaurants, shops, and pool were AMAZING! Gets 4 stars rather than 5 because we were invited to and submitted inquiries before traveling, regarding transportation to/from the airport and spa appointments, and got no responses. Phone calls didn’t work either. Also, when we arrived after a long day of traveling, and just wanted to get upstairs and then down for dinner, we got an orientation that was mainly a sales pitch about becoming an elite member instead of a full orientation about the property and amenities.

We had a fabulous experience at Hotel Moussai. We had corner rooms in the North Tower and they were huge and wonderfully appointed. We had an enormous deck with a hot tub, sofa, and hammock. Beds, linens and towels were perfect. We also loved the automatic shades and curtains. Shoutout to Nevay Alcaraz, who kept our room impeccable, morning and night. Although it was holiday time, the place never felt congested. The pool staff was incredibly friendly and accommodating. We especially loved interacting with Felix, Omar, and Gabriel at the rooftop pool--they made our stay extra special. The food in the restaurants is next-level, best resort food we have ever had. Our favorite was Noi; we ate there for breakfast and dinner every time. We especially appreciated Pilar, Claudia, Edgar and Christian, who gave us fabulous service. Dao was another favorite. We all had massages from Naomi and Christina at the spa, which were incredible. A couple of tips: although the hotel is called an all-inclusive, merely making the reservation for the rooms does not get you the all-inclusive food and beverage package--that must be purchased separately from the reservation and it's best to do it before you arrive. We found it well worth it. Also, it's a good idea to make restaurant reservations before you arrive. All in all, our five days at Moussai were the most relaxing and luxurious experiences we've ever had at a resort, and we can't wait to come back.

We had a fabulous experience at Hotel Moussai. We had corner rooms in the North Tower and they were huge and wonderfully appointed. We had an enormous deck with a hot tub, sofa, and hammock. Beds, linens and towels were perfect. We also loved the automatic shades and curtains. Shoutout to Nevay Alcaraz, who kept our room impeccable, morning and night. Although it was holiday time, the place never felt congested. The pool staff was incredibly friendly and accommodating. We especially loved interacting with Felix, Omar, and Gabriel at the rooftop pool--they made our stay extra special. The food in the restaurants is next-level, best resort food we have ever had. Our favorite was Noi; we ate there for breakfast and dinner every time. We especially appreciated Pilar, Claudia, Edgar and Christian, who gave us fabulous service. Dao was another favorite. We all had massages from Naomi and Christina at the spa, which were incredible. A couple of tips: although the hotel is called an all-inclusive, merely making the reservation for the rooms does not get you the all-inclusive food and beverage package--that must be purchased separately from the reservation and it's best to do it before you arrive. We found it well worth it. Also, it's a good idea to make restaurant reservations before you arrive. All in all, our five days at Moussai were the most relaxing and luxurious experiences we've ever had at a resort, and we can't wait to come back.

1/5 I would not recommend them. Wedding nightmare. Cynthia wedding coordinator does not communicate with guest and strings you along. You are trapped at their mercy with large bill charges that are different when you arrive. You have no other option or be homeless. Over charged us by 1300 USD. Did not resolve charges, and promised to resolve before when we left and And was fixed. would be fixed. This Did not happen and currently fighting with them. Cynthia coordinator avoids you! They take advantage of us citizen travelers. DO NOT HAVE Your wedding HERE! Your guest get taken advantage with deceptive pricing. And do not deal with Cynthia. Management avoids you as well.

1/5 I would not recommend them. Wedding nightmare. Cynthia wedding coordinator does not communicate with guest and strings you along. You are trapped at their mercy with large bill charges that are different when you arrive. You have no other option or be homeless. Over charged us by 1300 USD. Did not resolve charges, and promised to resolve before when we left and And was fixed. would be fixed. This Did not happen and currently fighting with them. Cynthia coordinator avoids you! They take advantage of us citizen travelers. DO NOT HAVE Your wedding HERE! Your guest get taken advantage with deceptive pricing. And do not deal with Cynthia. Management avoids you as well.

10 out of 10. Beautiful resort. Friendly staff. Antonio and Ricardo at the pool were amazing. The rooms were gorgeous and spacious. Food was delish at every meal.

10 out of 10. Beautiful resort. Friendly staff. Antonio and Ricardo at the pool were amazing. The rooms were gorgeous and spacious. Food was delish at every meal.

Pool service at south tower was incredible. They are always there for you but not hovering. Love the coconut shrimp, popcorn shrimp, food is delicious and drinks are on point…any beer and you can think of. His hotel is luxury. Thank you

Pool service at south tower was incredible. They are always there for you but not hovering. Love the coconut shrimp, popcorn shrimp, food is delicious and drinks are on point…any beer and you can think of. His hotel is luxury. Thank you