Prime Location
Situated near Tulum's main square and archaeological site, offering easy access to beaches and local attractions.
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Tulum, MX
XscapeTulum
Calle Kukulcan Sur entre Calle Xel Ha
4 stars · Guest score 8.4/10
About this hotel
Luxurious Outdoor Pool Indulge in relaxation at Xscape Tulum's inviting outdoor pool, perfect for a refreshing dip under the sun. Enjoy pool views from the comfort of your room, creating a tranquil atmosphere for your stay. Convenient Amenities Experience convenience with 24-hour front desk service, tour desk assistance, and luggage storage available to cater to your every need. Stay connected with free WiFi throughout the property and make use of the free parking provided for a hassle-free stay. Proximity to Attractions Located near Tulum's main square and the famous Archeological Site, Xscape Tulum offers easy access to popular destinations. Explore the nearby Tulum beaches and easily reach Cancún International Airport within 90 minutes. Book your stay at Xscape Tulum now to enjoy a perfect blend of comfort and convenience.
Highlights
Guest-Centric Service
Enjoy 24-hour front desk support, tour assistance, and free WiFi for a seamless and comfortable stay.
Relaxing Pool & Views
Unwind in the outdoor pool with tranquil views, perfect for a refreshing dip after exploring Tulum.
Facilities
- Parking
- Free Parking
- Swimming pool
- Outdoor pool
- Street parking
All 62 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Garden
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Tour desk
- Horse riding
- Car hire
- Breakfast in the room
- Massage services
- Snorkelling
- Spa/wellness center
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Process in place to check health of guests
- 24-hour security
- Delivered food - securely covered
- Walking tours
- Breakfast takeaway containers
- Bike tours
- Tour/class on local culture
- Mobile app for room service
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
Mixed: several guests praised overall upkeep of garden and pool area, but multiple notes of a dirty jacuzzi/pool (seasonal), a room that smelled of humidity, and occasional housekeeping issues (pool/jacuzzi cleanliness).
- Service9.2
Strongly positive: many reviews mention very friendly, attentive and helpful staff; front desk assisted with a room change and guests repeatedly highlight warm reception and good service.
- Location9.0
Very positive: repeatedly described as central and close to shops, restaurants and transport conveniences (7-Eleven nearby); convenient for exploring Tulum though beach requires a short transport ride.
- Room Quality8.0
Generally good: rooms frequently described as spacious, comfortable and some with private jacuzzis or penthouse terraces; some negatives include a few hard beds, an uncomfortable sofa-bed and occasional humidity/odor in a specific room.
- Amenities8.0
Positive overall: attractive tropical garden, pleasant pool, private jacuzzis for some rooms, parking and on-site restaurant; a few mentions of limited maintenance in low season and a sparsely equipped kitchenette in one apartment.
- Value for Money8.8
Favourable: explicit praise for excellent value/price and several guests saying the property was worth the stay given location, space and facilities.
- Food and Beverage8.2
Generally positive: restaurant and breakfast received compliments and some guests called the on-site restaurant ‘awesome’; limited negative feedback on F&B overall.
- Overall Experience8.8
Positive stay: many guests described the property as peaceful, relaxing and would return; highlighted the tropical atmosphere, friendly staff and comfortable stay despite a few minor issues.
Guest reviews
Very nice structure with great potential but perhaps a bit dated and the cleanliness leaves something to be desired
Very nice structure with great potential but perhaps a bit dated and the cleanliness leaves something to be desired
Excellent value for money
Excellent value for money
The staff is so amazing, they help you with everything, super friendly and great location
The staff is so amazing, they help you with everything, super friendly and great location
It’s perfect
The property presented itself as a small oasis surrounded by greenery, a very nice pool as well as the entire exterior, knowledgeable and kind staff, clean, spacious room with every comfort, fairly close to the center. The property also has a bar/restaurant inside, convenient for breakfast and dinner.
The property presented itself as a small oasis surrounded by greenery, a very nice pool as well as the entire exterior, knowledgeable and kind staff, clean, spacious room with every comfort, fairly close to the center. The property also has a bar/restaurant inside, convenient for breakfast and dinner.
Nothing to laugh about
That it was very close to everything
That it was very close to everything
Not exactly the cleanest