Jinmao Purelax Lijiang, The Unbound Collection By HYATT

About this hotel

Unique Mountain Setting Nestled in the snow mountains, Jinmao Hotel Lijiang offers a picturesque street scene reminiscent of Lijiang's old city, providing guests with a charming village experience surrounded by seasonal gardens and a central lake. Luxurious Room Features Each guest room at Jinmao Hotel Lijiang boasts a spacious layout and a soothing rainfall shower. Some units even include a private balcony with breathtaking views of Jade Dragon Snow Mountain and the central lake, all designed with traditional Chinese wooden furniture and vibrant tribal-style rugs. Gourmet Dining and Wellness Indulge in a variety of local and international cuisines at Lakeside Restaurants, serving dishes made from the freshest ingredients. After a day of exploration, unwind at the fitness center's heated indoor lap pool, set against the backdrop of majestic mountains and clear waters. Experience the beauty of Lijiang Ancient Town at Jinmao Hotel Lijiang and book your stay today for an unforgettable getaway.

Highlights

Facilities

• Parking
• Free Parking
• Swimming pool
• Private parking
• Heated pool
• Indoor pool

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.7

  Room is clean and spacious.

• Service9.7

  Porter service was super friendly and wonderful.

• Location10.0

  Wonderful view and a quiet area away from busy old town.

• Room Quality9.7

  Deluxe Suite with private balcony.

• Amenities10.0

  Amazing property with many on-site activities.

• Value for Money9.7

  Overall, a very nice hotel that I would definitely visit again.

• Food and Beverage9.7

  Breakfast was adequate, loved the cold brew available.

• Overall Experience10.0

  Wonderful stay with lots of positives.

Guest reviews

Un magnifique resort 5 étoiles, seul bémol : l'accueil et la barrière de la langue avec le personnel

Un magnifique resort 5 étoiles, seul bémol : l'accueil et la barrière de la langue avec le personnel

Relaxing garden, mini zoo is very cute, nice fitness, breakfast is good too

Relaxing garden, mini zoo is very cute, nice fitness, breakfast is good too

It is difficult communicating in English

A huge resort with all imaginable facilities: pool, spa, several restaurants, and a truly magnificent setting. A small car took us there, and the room was huge, perfectly furnished, in very good condition, impeccably clean, with top-quality bedding. The breakfast was excellent, with a huge buffet, and we tried the spa: one of the best massages we've ever had, with excellent value for money. Truly at the level of a 5-star on all fronts.

A huge resort with all imaginable facilities: pool, spa, several restaurants, and a truly magnificent setting. A small car took us there, and the room was huge, perfectly furnished, in very good condition, impeccably clean, with top-quality bedding. The breakfast was excellent, with a huge buffet, and we tried the spa: one of the best massages we've ever had, with excellent value for money. Truly at the level of a 5-star on all fronts.

The main downside concerns the staff: beyond the language barrier (they do not speak English at all, especially in the restaurants), the staff was generally not very friendly, which is not very pleasant for a 5-star establishment. The hotel is also quite far from the city center of Lijiang, which was clearly announced from the start so not a bad surprise, but it made us dependent on the on-site restaurants.

Great view of the mountains; beautiful surroundings; wonderful tea tasting sessions at TEA SPACE with knowledgeable staff; near to Shuhe Ancient Town; cycling is free (but the refundable deposit to rent a bike is high); the room I booked had a broken aircon and shower so I requested it to be fixed - it wasn’t fixed so the hotel moved me to another room the next day after I fed back

Great view of the mountains; beautiful surroundings; wonderful tea tasting sessions at TEA SPACE with knowledgeable staff; near to Shuhe Ancient Town; cycling is free (but the refundable deposit to rent a bike is high); the room I booked had a broken aircon and shower so I requested it to be fixed - it wasn’t fixed so the hotel moved me to another room the next day after I fed back

Depending on which building you are assigned to, you will have to walk far from the hotel lobby to your assigned building. Internal carts are not always readily available, especially during rainy days. Eating INSIDE any of the hotel restaurants are expensive (though the Peking duck restaurant is good). Animal feeding is NOT free - need to pay for a pack of carrots. Front desk staff struggles in speaking English so get ready with a translation app. Lake view room does NOT mean lake view because there is a block in the balcony. From balcony chair, you can only see the mountains. You will have to STAND up to see the lake.

The hotel offered everything you need for a relaxing stay. All staff (and there's a lot of them) were always very friendly and helpful. The breakfast buffet was exceptional, offering many Chinese and western options. The room very very spacious and well equipped. There are lot sof free and paid-for activities within the compound (petting zoo, tie-dye, fishing,...)

The hotel offered everything you need for a relaxing stay. All staff (and there's a lot of them) were always very friendly and helpful. The breakfast buffet was exceptional, offering many Chinese and western options. The room very very spacious and well equipped. There are lot sof free and paid-for activities within the compound (petting zoo, tie-dye, fishing,...)

The hotel is a bit away from everything but Didi's are cheap and available in abundance. Maintenance of the rroms could have been a bit better, as some cupboard / drawer handles and towel holders were broken.

Breakfast selection, the hotel activities, the view of the hotel

Breakfast selection, the hotel activities, the view of the hotel

Two ceiling light fused since day one but not fixed the entire stay, the fridge in room was not working but also not fixed. Had to ask the staff to provide a portable fridge in room. Blood stain found on bedsheet, hotel only changed our bed linens on our third day upon request. The staff wasn’t even apologetic and sound impatient. Celebrate my mum’s birthday which has mentioned in the booking. Nothing was prepared until the second day I checked with the front desk, they said they overlooked as it was written in English… I hope other English speaking guests won’t be affected? Check-in staff mentioned can arrange a taxi for us upon request during the stay. A female staff asked me and my mum to walk outside the hotel and get taxi by ourselves. Breakfast restaurant was very crowded and even set up a used fork for me. I think there are lots of rooms to improve for the hotel service. I have mentioned all these upon check out, a female staff was apologetic and offered me to have a doll? Which I rejected. I truly hope the hotel can take my comments in a serious manner.

I stayed as a Hyatt Globalist and had a mixed but memorable experience. The resort is in a solid location—about 2 miles from Shuhe Ancient City (my favorite of the three ancient towns). Taxis to Shuhe, the old town, or Baisha are quick and easy, with cabs usually waiting in the parking lot. There’s also a fun street full of restaurants and food carts just a 10-minute walk to the east, perfect for casual dining and shopping. The hotel offers free bicycle rentals (with a ¥1,000 deposit), though plenty of bikes are available on the streets as well. The property itself has beautiful grounds, with a stunning view across a man-made lake toward Snow Dragon Mountain, and black swans gliding on the water that make the scenery feel magical. The spa and pool facilities are excellent overall, though I did encounter a man spitting on the floor two days in a row in the spa area. The staff acknowledged the issue but said there was nothing they could do—definitely wear slippers everywhere in the spa. As a Globalist, I received a nice suite upgrade and free breakfast, which were the two benefits that mattered most to me. Unfortunately, other aspects of service were quite disappointing. Reception staff often felt distant and struggled to connect with guests, even those speaking Chinese. The greeting team left my luggage unattended in the taxi area for over two hours without labeling it, forcing me to retrieve it myself—no one even questioned me as I walked away with it. The room was spacious and nicely appointed, but I discovered a serious infestation of flying termites swarming from the bathroom wall. Despite providing photos, staff initially insisted I must have left the windows open (I hadn’t) and seemed unable to accept that the termites were coming from inside the walls. They eventually moved me to a new room, where a very helpful gentleman named Charlie assisted with my luggage. Another low point occurred when I left my wallet in a taxi. Front desk staff showed little willingness to help—spending only a minute or two before saying there was nothing they could do. I had to handle most of the follow-up myself. Thankfully, a bellboy named James He stepped in and successfully contacted the driver to recover my wallet. His kindness and initiative meant a lot and stood in stark contrast to the front desk’s response. Breakfast was a highlight—delightful with many live cooking stations, excellent variety, and genuinely nice service. I would consider staying here again, especially for the location, views, breakfast, and Globalist perks, but I’d compare other options first. Service is inconsistent: while there are standout team members like Charlie and James He who go above and beyond, the general level of attentiveness and problem-solving (particularly at the front desk) fell short of what I expect from a Hyatt property. The termite incident and reluctance to assist with the lost wallet were particularly frustrating. If you value a scenic resort setting, good food, and Hyatt elite benefits, this could be a worthwhile choice—just go in with realistic expectations around service.

I stayed as a Hyatt Globalist and had a mixed but memorable experience. The resort is in a solid location—about 2 miles from Shuhe Ancient City (my favorite of the three ancient towns). Taxis to Shuhe, the old town, or Baisha are quick and easy, with cabs usually waiting in the parking lot. There’s also a fun street full of restaurants and food carts just a 10-minute walk to the east, perfect for casual dining and shopping. The hotel offers free bicycle rentals (with a ¥1,000 deposit), though plenty of bikes are available on the streets as well. The property itself has beautiful grounds, with a stunning view across a man-made lake toward Snow Dragon Mountain, and black swans gliding on the water that make the scenery feel magical. The spa and pool facilities are excellent overall, though I did encounter a man spitting on the floor two days in a row in the spa area. The staff acknowledged the issue but said there was nothing they could do—definitely wear slippers everywhere in the spa. As a Globalist, I received a nice suite upgrade and free breakfast, which were the two benefits that mattered most to me. Unfortunately, other aspects of service were quite disappointing. Reception staff often felt distant and struggled to connect with guests, even those speaking Chinese. The greeting team left my luggage unattended in the taxi area for over two hours without labeling it, forcing me to retrieve it myself—no one even questioned me as I walked away with it. The room was spacious and nicely appointed, but I discovered a serious infestation of flying termites swarming from the bathroom wall. Despite providing photos, staff initially insisted I must have left the windows open (I hadn’t) and seemed unable to accept that the termites were coming from inside the walls. They eventually moved me to a new room, where a very helpful gentleman named Charlie assisted with my luggage. Another low point occurred when I left my wallet in a taxi. Front desk staff showed little willingness to help—spending only a minute or two before saying there was nothing they could do. I had to handle most of the follow-up myself. Thankfully, a bellboy named James He stepped in and successfully contacted the driver to recover my wallet. His kindness and initiative meant a lot and stood in stark contrast to the front desk’s response. Breakfast was a highlight—delightful with many live cooking stations, excellent variety, and genuinely nice service. I would consider staying here again, especially for the location, views, breakfast, and Globalist perks, but I’d compare other options first. Service is inconsistent: while there are standout team members like Charlie and James He who go above and beyond, the general level of attentiveness and problem-solving (particularly at the front desk) fell short of what I expect from a Hyatt property. The termite incident and reluctance to assist with the lost wallet were particularly frustrating. If you value a scenic resort setting, good food, and Hyatt elite benefits, this could be a worthwhile choice—just go in with realistic expectations around service.