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Almaty, KZ

The Dostyk Hotel

36 Kurmangazy Street

5 stars · Guest score 8.5/10

About this hotel

Luxurious 5-Star Experience in the Heart of Almaty Spa Retreat and Gourmet Dining - Indulge in the elegant spa and relish gourmet cuisine at the Oregano restaurant offering traditional Kazakh dishes and international specialties. Relaxation and Wellness - Unwind in the indoor pool, hammam, hot tub, or modern gym. Enjoy a rejuvenating massage service during your stay. Comfortable Rooms and Top-Notch Amenities - Stay in soundproofed rooms with a dressing room, wooden flooring, flat-screen TV, and exclusive toiletries. Benefit from Wi-Fi throughout the property. Book your stay at the Dostyk Hotel for a truly exquisite experience in Almaty.

Facilities

  • Parking
  • Free Parking
  • Swimming pool
  • Valet parking
  • Private parking
  • Accessible parking
  • Street parking
  • Indoor pool
  • Pool cover
All 108 facilities
  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk
  • Restaurant
  • Room service
  • Business center
  • Heating
  • Terrace
  • Family rooms
  • BBQ facilities
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Express check-in/check-out
  • Airport shuttle
  • Safety deposit box
  • Bar
  • Fax/photocopying
  • Tour desk
  • Soundproof rooms
  • Facilities for disabled guests
  • Ironing service
  • Meeting/banquet facilities
  • Hot tub/Jacuzzi
  • Car hire
  • Sauna
  • Dry cleaning
  • Breakfast in the room
  • Massage services
  • Packed lunches
  • Spa/wellness center
  • Currency exchange
  • Babysitting/child services
  • Hammam
  • Non-smoking throughout
  • Sun terrace
  • Private check-in/check-out
  • Designated smoking area
  • Airport shuttle (additional charge)
  • Shared lounge/TV area
  • Shuttle service (additional charge)
  • Concierge service
  • Special diet menus - on request
  • Allergy-free room
  • Kid meals
  • Snack bar
  • ATM/cash machine on site
  • Water sport facilities on site
  • Toilet with grab rails
  • Kid-friendly buffet
  • Lower bathroom sink
  • Outdoor furniture
  • Wine/champagne
  • Airport drop off
  • Airport pick up
  • Coffee Shop on site
  • Fruits
  • Spa/wellness center services
  • Steam room
  • Beauty Services
  • Fitness/spa locker rooms
  • Manicure
  • Pedicure
  • Shuttle service
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Physical distancing rules followed
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Shared stationery like menus, pens are removed
  • Guest room sealed after cleaning
  • Property cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • Key access
  • Food delivered to guest room
  • Process in place to check health of guests
  • Access to health care professionals
  • Screens / Barriers between staff and guests for safety
  • Face masks for guests available
  • 24-hour security
  • Delivered food - securely covered
  • Security alarm
  • Thermometers for guests provided by property
  • Walking tours
  • Breakfast takeaway containers
  • Key card access
  • Aerobics

Check-in & checkout

Check-in
02:00 PM – 11:30 PM
Check-out
12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

  • Cleanliness7.5

    Issues with water temperature in the shower and stinky sink water.

  • Service9.9

    Staff were friendly and helpful, but check-in process had issues.

  • Location10.0

    Great location in the center of Almaty, close to cafes and restaurants.

  • Room Quality7.9

    Room quality was decent but undersized for a premium room and some wear noted.

  • Amenities9.4

    Amenities like the pool and wellness center were nice but spa was slightly outdated.

  • Value for Money5.9

    The price did not meet overall expectations based on service and room quality.

  • Food and Beverage8.0

    Breakfast spread was average and repetitive.

  • Overall Experience9.4

    Overall experience was good but marred by significant issues.