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Santiago, CL
City Express by Marriott Santiago Aeropuerto
Av. Américo Vespucio Oriente 1295
3 stars · Guest score 8.4/10
About this hotel
Convenient Location near Santiago International Airport : City Express Santiago Aeropuerto is ideally situated just 4 km from the airport, offering easy access for travelers. Enjoy the convenience of a complimentary shuttle service and free private parking during your stay. Comfortable Rooms and Amenities : Relax in spacious rooms equipped with modern amenities such as a TV, air conditioning, and cozy carpeted floors. The bathrooms feature showers and hairdryers for your convenience. Start your day right with a complimentary breakfast served daily. Dining and Services : Indulge in the hotel's 24-hour restaurant offering room service for guests. Additionally, take advantage of laundry services and luggage storage to enhance your stay. Experience comfort and convenience at City Express Santiago Aeropuerto. Book your stay now for a memorable trip.
Facilities
- Parking
- Free Parking
- Private parking
All 63 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Family rooms
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Soundproof rooms
- Facilities for disabled guests
- Meeting/banquet facilities
- Breakfast in the room
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Vending machine - drinks
- Vending machine - snacks
- Shuttle service (free)
- Airport shuttle (free)
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Process in place to check health of guests
- 24-hour security
- Security alarm
- Mobile app for room service
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 01:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.3
Several reviews mentioned issues with cleanliness, including bad odors and dirty bathrooms, leading to a lower score.
- Service9.0
Most reviews praised the staff's friendliness and helpfulness, though some had concerns about specific service instances.
- Location8.9
The location near the airport was frequently mentioned positively by multiple reviewers.
- Room Quality8.3
Rooms were generally described as comfortable, though some guests noted that the room features could be better.
- Amenities8.6
Amenities like breakfast and free transfer services received positive mentions.
- Value for Money8.7
Value for money was noted as good, especially given the location and services offered.
- Food and Beverage7.8
Food quality received mixed reviews, with some guests finding it lacking in taste.
- Overall Experience8.7
Despite some issues, overall sentiment leaned towards satisfaction, with many indicating they would return.
Guest reviews
Location
Location
Facility hours do not match reality, poor breakfast, room with a lot of external noise
Very comfortable and just a few minutes from the airport, we had to leave at 3 in the morning and they gave us a mini snack before leaving in the van
Very comfortable and just a few minutes from the airport, we had to leave at 3 in the morning and they gave us a mini snack before leaving in the van
Good
Good
Everything can be better. But I was satisfied
I CANNOT COMMENT ON THE HOTEL INDUSTRY. WE ARRIVED AT THE AIRPORT ON 010926, AS WE HAD PLANNED WHEN HIRING. NOBODY WAS WAITING FOR US. IMMEDIATELY, WE CALLED FROM SEVERAL OF MY PHONES. TO SEVERAL HOTEL PHONES AND NOBODY ANSWERED. FINALLY, A BOT APPEARS THAT SOLVES LITTLE OR NOTHING AND ULTIMATELY INDICATES THAT THERE IS NO EXECUTIVE WHO SPEAKS SPANISH AND IS AVAILABLE. I INDICATED THAT I WAS CANCELING THE RESERVATION, BECAUSE THE ESSENTIAL WAS NOT FULFILLED, WHICH WAS THAT THEY WOULD PICK US UP TO STAY AT THAT HOTEL, AS IT WAS LATE AND THE TWO OF US ARE ELDERLY.
I CANNOT COMMENT ON THE HOTEL INDUSTRY. WE ARRIVED AT THE AIRPORT ON 010926, AS WE HAD PLANNED WHEN HIRING. NOBODY WAS WAITING FOR US. IMMEDIATELY, WE CALLED FROM SEVERAL OF MY PHONES. TO SEVERAL HOTEL PHONES AND NOBODY ANSWERED. FINALLY, A BOT APPEARS THAT SOLVES LITTLE OR NOTHING AND ULTIMATELY INDICATES THAT THERE IS NO EXECUTIVE WHO SPEAKS SPANISH AND IS AVAILABLE. I INDICATED THAT I WAS CANCELING THE RESERVATION, BECAUSE THE ESSENTIAL WAS NOT FULFILLED, WHICH WAS THAT THEY WOULD PICK US UP TO STAY AT THAT HOTEL, AS IT WAS LATE AND THE TWO OF US ARE ELDERLY.
THE SERIOUS THING IS THAT THE PERSON WHO WAS WITH ME IS 82 YEARS OLD, WITH A HISTORY OF CVA, HTA, DIABETES, AND RENAL DISEASE AND AFTER ARRIVING ON A FLIGHT FROM EASTER ISLAND, AT NIGHT, ALREADY HAD SYMPTOMS OF DECOMPENSATION. IF THE HOTEL SAYS THEY WILL PICK YOU UP, AT LEAST CHECK THE LANDING TIMES. FOR THIS REASON, I CANCELED THE RESERVATION. ON 020926 I RECEIVE AN EMAIL, INDICATING THAT MY VISA CARD HAS PROBLEMS FOR PAYMENT. CHECKING MY BANK RECORDS, THE CARD HAS NEVER BEEN BLOCKED (I JUST BLOCKED IT NOW), WITH MORE THAN ENOUGH NATIONAL AND INTERNATIONAL LIMIT AND THE DATA IS CORRECT.
Good hotel, comfortable and with free transportation to the terminals
Good hotel, comfortable and with free transportation to the terminals