Hotel Gran Palace

About this hotel

Luxurious Accommodations Hotel Gran Palace, located in the heart of Santiago, offers elegant air-conditioned rooms with modern amenities, including free WiFi, flat-screen TVs, and minibars. Culinary Delights Indulge in a daily buffet breakfast and savor traditional or international cuisine at the hotel's two restaurants. Unwind with a local cocktail at the bar for a truly authentic experience. Convenience and Comfort Benefit from meeting facilities, free parking, a 24-hour front desk, and luggage storage service. Explore nearby attractions like La Moneda Palace and Plaza de Armas, just a few minutes away. Book your stay at Hotel Gran Palace now for a memorable experience in Santiago!

Highlights

Facilities

• Parking
• Free Parking
• Swimming pool
• Heated pool
• Indoor pool

Check-in & checkout

Check-in

02:00 PM – 12:00 AM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.6

  Some reviews mention issues with cleanliness and maintenance in different areas.

• Service9.0

  Multiple reviews highlight friendly and helpful staff.

• Location9.1

  Consistently praised for its central location and accessibility.

• Room Quality7.0

  Rooms mentioned to be a bit small and needing modern updates.

• Amenities7.5

  Amenities had mixed feedback regarding maintenance and availability.

• Value for Money8.0

  Guests mention it being worth the cost for location and service.

• Food and Beverage8.6

  The breakfast was generally received positively, but variety could improve.

• Overall Experience8.0

  Overall a good experience with noted areas for improvement.

Guest reviews

I really liked the hotel inside, it is very beautiful and clean, the breakfast was normal, the attention of some of the staff was excellent. I loved the pool even though I had to go down like 12 floors and change elevators.

I really liked the hotel inside, it is very beautiful and clean, the breakfast was normal, the attention of some of the staff was excellent. I loved the pool even though I had to go down like 12 floors and change elevators.

My experience at this lodging was quite negative for several reasons. To start, I had previously requested transportation from the airport for 20,000, but when I arrived there was no one waiting for me. I called reception and they helped me get another transportation, but they wanted to charge me 48,000, so I finally decided to use Uber. Another inconvenience is the room key card system: just by having them close to the cell phone, they deactivate and you have to go back to reception, located on the 10th floor, to activate them again. Although the location has the advantage of having many things nearby, the area feels quite dangerous, especially at night, and I personally felt very insecure. However, what bothered me the most happened one night when I ordered food for delivery. I went down to the first floor to pick it up and, when I tried to step out a bit to find the delivery person, the security guard rudely told me that I was "not allowed to leave the building" and refused to open the gate for me because there was an ATM in the place. I understand perfectly that, for security reasons, the hotel may recommend me not to leave and warn me of the risks, but I consider it completely inappropriate to prohibit a guest from leaving the building. When I mentioned this at reception, they only replied that it was "for my safety." I understand that the hotel is located within a complex where other companies operate and that there are security protocols, but they should implement measures that allow guests to enter and leave freely at any time, instead of keeping them inside the building. Finally, I have a travel agency and one of the reasons I decided to visit this hotel was to evaluate the possibility of hosting future groups of clients here. After this experience, I have definitely decided not to do so. This is the first time I complain about a hotel but I felt it was necessary as feedback for both the hotel and travelers.

Very good location

Very good location

That they don't charge for kryspo potatoes as a courtesy and something sweet should also be available

Breakfast was acceptable, with some satisfactory options.

Breakfast was acceptable, with some satisfactory options.

The rooms are bad, with poor comfort and uncomfortable beds that compromised rest. The location is bad. For what is offered, the cost-benefit is not worth it.

The cleanliness and the staff's attention

The cleanliness and the staff's attention

The price-quality ratio, it is not a 4-star hotel. Very old facilities and horrible view from the rooms.

Central location, great for shopping and errands. In addition to being able to take public transportation such as buses and metro trains.

Central location, great for shopping and errands. In addition to being able to take public transportation such as buses and metro trains.

Spaces in the rooms for people with reduced mobility are very narrow and complex to enter the bathroom and move around inside the room. It was not mentioned when making the reservation and upon arrival at reception they simply provided us with an available room.

I liked the service!

I liked the service!

A negative point, because the downtown area is a bit sketchy at night, parking becomes a bit unfeasible, dangerous, and far from the hotel, and in relation to the value, on booking it was a price, but we paid a much higher value than expected! The bed could be bigger!