Nairobi Neighborhood
Located near shopping malls and attractions, the hotel offers a vibrant setting to explore the city’s local culture and lifestyle.
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Nairobi, KE
Highlands Suites Hotel Apartments
Chania Avenue
4 stars · Guest score 8.2/10
About this hotel
Luxurious Hotel Apartments with Outdoor Pool Modern Kitchenettes and Terrace Views Experience the convenience of fully equipped kitchenettes with garden views from the terrace. The units come with essential appliances for a comfortable stay. Multi-Cuisine Dining Experience Indulge in a culinary journey at the on-site restaurant offering a diverse menu of Indian, Latin American, and Mexican dishes. Savor delicious meals without leaving the comfort of the hotel. Relaxing Garden and Terrace Unwind in the tranquil garden or on the terrace, perfect for enjoying the serene surroundings. Ideal spots to unwind after a day of exploring the nearby shopping malls and attractions. Book your stay at Highlands Suites Hotel Apartments for a memorable and relaxing experience.
Highlights
Comfort & Service
Enjoy modern amenities and a relaxing atmosphere designed to provide a comfortable and memorable stay for every guest.
Dining & Amenities
Savor multi-cuisine dishes at the on-site restaurant and unwind in the tranquil garden or terrace with garden views.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Parking garage
- Pool with view
- Rooftop pool
- Fence around pool
All 92 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Tour desk
- Horse riding
- Golf course
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Children's playground
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Allergy-free room
- Kid meals
- Snack bar
- Open-air bath
- Public Bath
- Outdoor furniture
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Shallow end
- Personal trainer
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Themed dinner nights
Check-in & checkout
- Check-in
- 12:00 PM – 12:00 AM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.8
Clean and properly furnished, but some cleaning supplies were missing in the room.
- Service8.9
Good customer service, staff are friendly and helpful.
- Location8.8
Very good location, close to shopping and restaurants; appreciated by most guests.
- Room Quality7.9
Spacious and well-equipped rooms, though amenities were lacking in some cases.
- Amenities7.5
Basic amenities such as utensils and towels were sometimes missing; some guests reported discomfort.
- Value for Money8.1
Pricing was attractive but some amenities felt dated or not well maintained.
- Food and Beverage8.5
Great breakfast and restaurant staff, enjoyed the food offered.
- Overall Experience8.2
Positive overall experience with some noted challenges; the ambiance and location contributed positively.
Guest reviews
The security were friendly. Close to a shopping center. Coffee was great.
The security were friendly. Close to a shopping center. Coffee was great.
Internet in the room didn't work. TV didn't work. Was cold. No screens on windows. Next to a junkyard. Only 1 toilet roll. Shower head was awful. Took at least 4 minutes for hot water to flow. No hot water in the kitchen, no cloth, no tea or coffee.
There were some issues with the bed and breakfast option. I think I paid double for it in the end. Also, the restaurant needed an hour to prepare breakfast. That must be faster for some boiled eggs and an omelette.
It was an okay stay.
It was an okay stay.
Proximity to the city center, clean pool, comfortable bed, and living room furniture.
Proximity to the city center, clean pool, comfortable bed, and living room furniture.
Shower head needs maintenance, the shower cabin is very small.
The family feeling and the cleanliness.
The family feeling and the cleanliness.
The restaurant.
The kindness and professionalism of the welcome.
The kindness and professionalism of the welcome.
The photos on the website are outdated. The restaurant room is dark and deserves a makeover. The hotel is noisy (the clients are not particularly discreet, especially in the stairwell). A building is being constructed next to the hotel, which takes away all the brightness from the common areas. Too bad!