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Hanoi, VN
Shining Central Hotel & Spa
20B Lo Su, Hoan Kiem
5 stars · Guest score 9.5/10
About this hotel
Luxurious Accommodation Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay. Delightful Dining Options Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city. Convenient Services and Nearby Attractions With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi. Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Pool bar
- Rooftop pool
- Fence around pool
All 87 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Massage services
- Spa/wellness center
- Currency exchange
- Babysitting/child services
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Kid meals
- Snack bar
- Lockers
- Public transport tickets
- Kid-friendly buffet
- Hot spring bath
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Fruits
- Spa/wellness center services
- Steam room
- Beauty Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.2
Multiple guests noted rooms were very clean and comfortable; one report mentioned slightly dirty walls in a room and occasional housekeeping blocking a fire exit, so overall very good with minor issues.
- Service10.0
Consistently praised staff (reception, named employees like Hong Tran, Jen, Grace, Hannah) for exceptional hospitality, helpfulness and courtesy; staff resolved problems proactively (apology and free massage after key mix-up).
- Location10.0
Repeatedly described as excellent and ideally located in the old town; many guests highlighted the prime location as a key positive.
- Room Quality9.0
Beds and rooms described as comfortable and clean, though some rooms were noted as a bit old, with low lighting or slightly dirty walls and occasional noisy air-conditioning.
- Amenities9.0
Excellent breakfast offering and helpful front-desk services; minor negatives include a tiny pool and an expensive/disorganised bar experience.
- Value for Money9.0
Generally seen as good value due to location, service and breakfast, though guests mentioned an expensive bar and a surcharge for card payments which reduced perceived value somewhat.
- Food and Beverage9.8
Breakfast and restaurant dinners were frequently praised as very good; bar service had issues (price/disorganisation) but overall F&B impressions are strongly positive due to the excellent breakfast and meals.
- Overall Experience10.0
Most guests report a very positive stay and willingness to return, citing outstanding staff, location and breakfast; isolated operational issues noted did not outweigh the overall excellent experience.