Nearby attractions & vibe
Kai Tulum is 1.1 km from the Tulum Archaeological Site, putting you close to Parque Nacional Tulum and other local spots for easy exploring.
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Tulum, MX
Kai Tulum
Carretera Tulum-Boca Paila Km 0.5
4 stars · Guest score 9/10
About this hotel
Modern Comfort in Tulum Luxurious Rooms : Experience comfort in our guest rooms with a private bathroom, some featuring terraces and sea views. Stay cool with air conditioning in all rooms. Convenient Location : Situated just 1.1 km from Tulum Archeological Site, our hotel offers easy access to nearby attractions like Parque Nacional Tulum and Cesiak. Pet-Friendly and Connected : Enjoy free WiFi throughout the property and bring your furry friends along to this pet-friendly accommodation. Book your stay at Kai Tulum now for a relaxing and enjoyable experience in Tulum!
Highlights
Service & guest comfort
Guests note helpful staff and clean rooms, with air conditioning and private bathrooms in sampled rooms for a comfortable stay.
Distinctive amenities & dining
Some Premium Suites offer sea views and hot tub/spa bath options, with in-room minibars and terraces for a relaxing retreat.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Accessible parking
- Parking garage
- Indoor pool
- Pool bar
All 84 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Garden
- BBQ facilities
- Laundry
- Luggage storage
- Fishing
- Airport shuttle
- Safety deposit box
- Bar
- Car hire
- Canoeing
- Breakfast in the room
- Diving
- Massage services
- Windsurfing
- Packed lunches
- Snorkelling
- Spa/wellness center
- Babysitting/child services
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Beachfront
- Concierge service
- Special diet menus - on request
- Snack bar
- Public Bath
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Beach
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Bike tours
- Mobile app for room service
- Live music/performance
- Themed dinner nights
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:30 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.9
Multiple complaints about cleanliness including cockroaches in pool area and inconsistent standards.
- Service9.4
Service was helpful but noted for improvement; standard quality for this hotel tier.
- Location9.9
Great beach access and peaceful setting, appreciated by several guests.
- Room Quality9.3
Rooms described as nice and comfortable, though experiences varied by specific room.
- Amenities8.9
Basic amenities were provided, but some guests noted limitations.
- Value for Money8.8
Good value considering location and overall experience, but some felt better options were available.
- Food and Beverage7.9
Food quality received mixed reviews; breakfast was a major disappointment for some.
- Overall Experience9.9
Overall positive despite some drawbacks; many guests would return.