Hyatt Ziva Cap Cana

Sobre este hotel

Retiro de Lujo de 5 Estrellas Frente a la Playa Servicios Inigualables : Disfruta de la piscina al aire libre, centro de fitness y jardín. Date el gusto en la sauna, con el personal de entretenimiento y el servicio a la habitación para una estancia realmente relajante. Diversión Familiar : Los niños disfrutarán del club infantil en el lugar, el parque acuático y varias opciones de entretenimiento. Los padres pueden relajarse en la terraza mientras los pequeños juegan. Placeres Gastronómicos : Comienza tu día con un delicioso desayuno buffet y saborea exquisitas comidas en el restaurante. Termina tus noches con una bebida refrescante con vista a la playa. Experimenta el epítome del lujo en Hyatt Ziva Cap Cana. ¡Reserva ahora para una estancia inolvidable!

Servicios

• Parking
• Free Parking
• Swimming pool

Entrada y salida

Entrada

03:00 PM – 03:30 PM

Salida

12:00 PM

Qué hay cerca

• Playa Juanillo (Juanillo Beach)0.3 km
• Scape Park / Hoyo Azul (Cap Cana)3.5 km
• Reserva Ecológica Ojos Indígenas (Indigenous Eyes Ecological Park)9.0 km
• Punta Cana International Airport (PUJ)14 km
• Playa Bávaro (Bávaro Beach)16 km
• Altos de Chavón (Artist's Village, La Romana)38 km
• Isla Saona (day‑trip island, Parque Nacional Cotubanamá)60 km
• Cap Cana Marina (Marina Cap Cana)1.5 km

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Opiniones de los huéspedes

• Cleanliness9.7

  Housekeeping issues mentioned, with rooms not cleaned thoroughly and some days service completely missed.

• Service10.0

  Staff is attentive and responsive, addressing issues quickly and providing good service overall.

• Location10.0

  Located in a beautiful area with great beach access and scenic views.

• Room Quality10.0

  Rooms are comfortable but had some maintenance issues mentioned.

• Amenities10.0

  Great amenities for families, including a water park, gym, and kids club.

• Value for Money10.0

  Good overall value considering the range of activities and amenities, though some food issues noted.

• Food and Beverage8.7

  Food quality varied, with some underwhelming experiences reported that impacted overall satisfaction.

• Overall Experience10.0

  Overall good experience, despite some shortcomings that affected expectations.

Opiniones de huéspedes

The hotel is absolutely amazing — spacious, beautifully maintained, and very comfortable, with a truly relaxing and luxurious atmosphere. The staff is extremely friendly, helpful, and professional across all departments, and always willing to assist. There is a great water park for children, as well as huge, spacious swimming pools with bar service right by the pool, which makes the stay even more enjoyable and convenient. The entertainment team deserves a special mention. Eugene, who leads the team, is simply amazing — full of energy, friendly, and adds so much to the atmosphere and overall experience at the hotel. I would also like to specifically mention Wilson and Chael from the entertainment team, who were wonderful, kind, and made sure we enjoyed ourselves throughout our stay. Overall, this is definitely a very high-quality hotel and an excellent family experience.

The hotel is absolutely amazing — spacious, beautifully maintained, and very comfortable, with a truly relaxing and luxurious atmosphere. The staff is extremely friendly, helpful, and professional across all departments, and always willing to assist. There is a great water park for children, as well as huge, spacious swimming pools with bar service right by the pool, which makes the stay even more enjoyable and convenient. The entertainment team deserves a special mention. Eugene, who leads the team, is simply amazing — full of energy, friendly, and adds so much to the atmosphere and overall experience at the hotel. I would also like to specifically mention Wilson and Chael from the entertainment team, who were wonderful, kind, and made sure we enjoyed ourselves throughout our stay. Overall, this is definitely a very high-quality hotel and an excellent family experience.

Yeidy at the batting cage is the best. He taught my kid how to play baseball and was amazing. He is great!!!

Yeidy at the batting cage is the best. He taught my kid how to play baseball and was amazing. He is great!!!

Amazing experience and luxurious pools. The service was spectacular and everyone was extremely polite. The food was tasty and good quality at every restaurant. The liquor was also great quality. Every area was clean and organized.

Amazing experience and luxurious pools. The service was spectacular and everyone was extremely polite. The food was tasty and good quality at every restaurant. The liquor was also great quality. Every area was clean and organized.

Amazing service. Esoecially in the coffee bar dalitza and yessica were amazing and very sweet

Amazing service. Esoecially in the coffee bar dalitza and yessica were amazing and very sweet

We recently stayed at Hyatt Ziva Cap Cana in August 2026 and had an incredible time, thanks in huge part to the amazing food and staff all around the resort. First, the dining was a major highlight. We loved Noodle & Thread (the Italian restaurant)—the unique vintage tailor-shop decor is so much fun, the food was great, and the staff provided truly wonderful service. Even better was The Navigator Grill, where the fettuccine and the fresh fried fish were absolute showstoppers, paired with exceptionally attentive service. Beyond the restaurants, we had a blast at the sports bar. We spent an amazing time having great drinks, playing pool, and enjoying the stellar staff who took such good care of us. We also want to give a huge shout-out to our room cleaning staff, who did an exceptional job keeping our space spotless and welcoming every single day. Finally, a massive thank you to Eugene (the entertainment supervisor) and his staff for making the daytime activities—especially archery—so much fun, as well as putting on fantastic nighttime shows. Every staff member we encountered went above and beyond. We can't wait to come back!

We recently stayed at Hyatt Ziva Cap Cana in August 2026 and had an incredible time, thanks in huge part to the amazing food and staff all around the resort. First, the dining was a major highlight. We loved Noodle & Thread (the Italian restaurant)—the unique vintage tailor-shop decor is so much fun, the food was great, and the staff provided truly wonderful service. Even better was The Navigator Grill, where the fettuccine and the fresh fried fish were absolute showstoppers, paired with exceptionally attentive service. Beyond the restaurants, we had a blast at the sports bar. We spent an amazing time having great drinks, playing pool, and enjoying the stellar staff who took such good care of us. We also want to give a huge shout-out to our room cleaning staff, who did an exceptional job keeping our space spotless and welcoming every single day. Finally, a massive thank you to Eugene (the entertainment supervisor) and his staff for making the daytime activities—especially archery—so much fun, as well as putting on fantastic nighttime shows. Every staff member we encountered went above and beyond. We can't wait to come back!

**Hyatt Ziva – Wonderful Family Vacation & Exceptional Experience with Food Allergies** We had a wonderful time at the Hyatt Ziva this past week. This is definitely a resort tailored to kids and families, so expect **A LOT of kids!** That being said, it was really nice to have access to the adults-only side. My husband and I went over a few times for dinner and to enjoy the martini bar, and both were exceptional. **Food & Food Allergies** The attention they gave to food—especially food allergies—is one of the biggest reasons I would return to this resort. My daughter has life-threatening allergies to sesame and tree nuts. Early in our stay, we met a chef named **Sebastian**, who told us he would personally help us with any food allergy questions or concerns we had. Having traveled with severe food allergies for almost 13 years, I admit I was skeptical. We’ve heard similar promises before. Over the next seven days, however, I was completely blown away by Sebastian’s kindness, attentiveness, and level of service. He seemed to always appear when we were eating and helped us navigate both the restaurants and buffets. He truly went above and beyond to make sure our daughter could eat safely and that our entire family could actually relax and enjoy our vacation. The restaurants also label several of the major allergens, including nuts, wheat, and milk, which was helpful. The highlight of our trip happened at **Tempest, their Asian restaurant**. Because of Sebastian, my daughter was able to experience her **first-ever hibachi dinner and show**. For almost 13 years, she has never been able to have this experience because of the risks associated with sesame and tree nuts. Sebastian took the extra step of having her food prepared separately in the back to avoid cross-contamination while still allowing her to be part of the hibachi experience. I am still teary-eyed thinking about it. If you’re the parent of a child with life-threatening food allergies, you understand just how much a moment like this means. It may seem like a simple dinner to someone else, but to our family, it was a huge experience. And somehow, Sebastian managed to top even that. On our last day, he prepared a special multi-course meal for her at the Italian restaurant with dishes that weren’t even on the menu, including beet ravioli and chicken parmesan. He prepared the meal alongside his partner, **JJ**, and they even came out to present and serve the dishes to her. Several days later, my daughter is **still talking about that meal**. I would return to this resort 1,000 times over if Sebastian is still there. He didn’t just provide excellent service—he gave our daughter experiences she normally has to miss out on because of her allergies, and he gave us, as parents, the ability to relax a little. We will never forget him. As for the food overall, the buffet was good and offered a huge variety of options—including a gazillion desserts! Breakfast was good and quick. However, the à la carte restaurants were exceptional and really where the resort’s food shined. **Waterpark** The waterpark was another great perk. It’s separate from the main resort but only a short walk away. There was a nice variety of slides, making it fun for different ages and comfort levels. The lazy river was amazing, and a good portion of it was shaded, which made it a perfect break from the afternoon heat. **Room** Our room was nice, spacious, and comfortable. It easily accommodated our family, with our daughter sleeping on the pull-out couch. We had plenty of room and were very comfortable throughout our stay. **Shows & Entertainment** The evening shows were very entertaining. We went almost every night, and everyone in our family enjoyed them. **Overall** We had a fantastic family vacation at Hyatt Ziva. The resort itself was wonderful, but what made this trip truly memorable was the care shown to our daughter and our family—especially by Sebastian and JJ. When you’re traveling with a child who has life-threatening food allergies, feeling like someone truly understands and takes those allergies seriously can completely change a vacation. Sebastian did that for us. **Thank you, Sebastian, for giving our daughter experiences she will remember for a very long time—and for giving her parents a vacation where we could actually relax and watch her enjoy them.**

**Hyatt Ziva – Wonderful Family Vacation & Exceptional Experience with Food Allergies** We had a wonderful time at the Hyatt Ziva this past week. This is definitely a resort tailored to kids and families, so expect **A LOT of kids!** That being said, it was really nice to have access to the adults-only side. My husband and I went over a few times for dinner and to enjoy the martini bar, and both were exceptional. **Food & Food Allergies** The attention they gave to food—especially food allergies—is one of the biggest reasons I would return to this resort. My daughter has life-threatening allergies to sesame and tree nuts. Early in our stay, we met a chef named **Sebastian**, who told us he would personally help us with any food allergy questions or concerns we had. Having traveled with severe food allergies for almost 13 years, I admit I was skeptical. We’ve heard similar promises before. Over the next seven days, however, I was completely blown away by Sebastian’s kindness, attentiveness, and level of service. He seemed to always appear when we were eating and helped us navigate both the restaurants and buffets. He truly went above and beyond to make sure our daughter could eat safely and that our entire family could actually relax and enjoy our vacation. The restaurants also label several of the major allergens, including nuts, wheat, and milk, which was helpful. The highlight of our trip happened at **Tempest, their Asian restaurant**. Because of Sebastian, my daughter was able to experience her **first-ever hibachi dinner and show**. For almost 13 years, she has never been able to have this experience because of the risks associated with sesame and tree nuts. Sebastian took the extra step of having her food prepared separately in the back to avoid cross-contamination while still allowing her to be part of the hibachi experience. I am still teary-eyed thinking about it. If you’re the parent of a child with life-threatening food allergies, you understand just how much a moment like this means. It may seem like a simple dinner to someone else, but to our family, it was a huge experience. And somehow, Sebastian managed to top even that. On our last day, he prepared a special multi-course meal for her at the Italian restaurant with dishes that weren’t even on the menu, including beet ravioli and chicken parmesan. He prepared the meal alongside his partner, **JJ**, and they even came out to present and serve the dishes to her. Several days later, my daughter is **still talking about that meal**. I would return to this resort 1,000 times over if Sebastian is still there. He didn’t just provide excellent service—he gave our daughter experiences she normally has to miss out on because of her allergies, and he gave us, as parents, the ability to relax a little. We will never forget him. As for the food overall, the buffet was good and offered a huge variety of options—including a gazillion desserts! Breakfast was good and quick. However, the à la carte restaurants were exceptional and really where the resort’s food shined. **Waterpark** The waterpark was another great perk. It’s separate from the main resort but only a short walk away. There was a nice variety of slides, making it fun for different ages and comfort levels. The lazy river was amazing, and a good portion of it was shaded, which made it a perfect break from the afternoon heat. **Room** Our room was nice, spacious, and comfortable. It easily accommodated our family, with our daughter sleeping on the pull-out couch. We had plenty of room and were very comfortable throughout our stay. **Shows & Entertainment** The evening shows were very entertaining. We went almost every night, and everyone in our family enjoyed them. **Overall** We had a fantastic family vacation at Hyatt Ziva. The resort itself was wonderful, but what made this trip truly memorable was the care shown to our daughter and our family—especially by Sebastian and JJ. When you’re traveling with a child who has life-threatening food allergies, feeling like someone truly understands and takes those allergies seriously can completely change a vacation. Sebastian did that for us. **Thank you, Sebastian, for giving our daughter experiences she will remember for a very long time—and for giving her parents a vacation where we could actually relax and watch her enjoy them.**

This resort was amazing especially the employees chael and Wilson. They were great to my family and awesome people all around and made the resort and the experience amazing. The food was excellent and also the drinks. I would definitely come back and I recommend this resort to everybody. Chael and Wilson were amazing people and had great personalities and made everything a lot more fun for my brothers and I.

This resort was amazing especially the employees chael and Wilson. They were great to my family and awesome people all around and made the resort and the experience amazing. The food was excellent and also the drinks. I would definitely come back and I recommend this resort to everybody. Chael and Wilson were amazing people and had great personalities and made everything a lot more fun for my brothers and I.

The crew at the Hyatt was very warming and kind they actually felt like family. The people in the Dominican Republic are so friendly and sweet. The ladies at the bar in the front lobby the were amazing making our cocktails. Eugenia, Mariana,Dionis y Yamilka. I will definitely be returning again. Btw super family friendly.

The crew at the Hyatt was very warming and kind they actually felt like family. The people in the Dominican Republic are so friendly and sweet. The ladies at the bar in the front lobby the were amazing making our cocktails. Eugenia, Mariana,Dionis y Yamilka. I will definitely be returning again. Btw super family friendly.