Hotel Isla del Encanto

Sobre este hotel

Relax at the Spa and Private Beach as you indulge in massages and body treatments. Take a refreshing dip in one of the 2 outdoor pools. Dining and Entertainment options include local and international cuisine at Don Juancho restaurant or room service. Unwind with a drink at the bar or poolside bar. Convenience and Comfort with air-conditioned rooms featuring minibars and satellite TV. Enjoy rainfall showers and bathrobes in the private bathrooms. Ready to experience luxury by the sea? Book your stay now at Hotel Isla del Encanto for a rejuvenating getaway!

Servicios

• Compras en el sitio
• Snorkel en las inmediaciones
• Rutas de senderismo o ciclismo cercanas
• Buceo en los alrededores
• Esquí acuático en los alrededores
• Televisión en zonas comunes
• Caja de seguridad en recepción
• El personal multilingüe
• Recepción (horario limitado)
• En playa privada
• Spa de servicio completo
• Puerto deportivo en el sitio
• Servicios de boda
• sombrillas de piscina
• Ecoturismo en los alrededores
• Supermercado/tienda de conveniencia
• Asistencia turística/billetes
• Acceso a piscina al aire libre cercana
• Parque infantil en el sitio
• Transporte al aeropuerto - recogida (recargo)
• sombrillas de playa
• Tumbonas de playa
• Tumbonas de piscina
• Voleibol de playa en el sitio
• Paseos en barco en los alrededores
• Spa accesible para sillas de ruedas
• Piscina accesible para sillas de ruedas
• Restaurante accesible para sillas de ruedas
• Pasamanos en escaleras
• A los pisos superiores solo se puede acceder por escaleras
• Rampa de acceso a la piscina en el sitio
• Transporte al aeropuerto accesible
• No hay transporte al aeropuerto accesible
• Terraza
• Jardín
• Deposito de valijas
• Area designada para fumar
• Servicio de conserjería
• Silla de ruedas accesible
• Área de pícnic
• Shopping on site
• Snorkeling nearby
• Hiking/biking trails nearby
• Scuba diving nearby
• Water skiing nearby
• Television in common areas
• Safe-deposit box at front desk
• Multilingual staff
• Front desk (limited hours)
• On private beach
• Full-service spa
• Marina on site

Entrada y salida

Entrada

03:00 PM – 04:00 PM

Salida

12:00 PM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 11:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests should arrive at the La Bodeguita dock in Cartagena from 11 AM to 11:30 AM on the day of arrival to board the boat or bus. The boat/bus ride is approximately 1 hour.

Normas del alojamiento

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Opiniones de los huéspedes

• Cleanliness8.9

  Rooms were as pictured. Standard quality for this hotel tier.

• Service7.4

  Very poor customer service and total lack of transparency.

• Location9.4

  Standard quality for this hotel tier.

• Room Quality8.9

  Rooms were as pictured. Standard quality for this hotel tier.

• Amenities8.9

  Standard quality for this hotel tier.

• Value for Money8.9

  Standard quality for this hotel tier.

• Food and Beverage8.9

  Standard quality for this hotel tier.

• Overall Experience8.9

  Standard quality for this hotel tier.

Opiniones de huéspedes

Rooms where as pictured . Bieng an island everything worked

Rooms where as pictured . Bieng an island everything worked

We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency.

We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency.

Is a great place for couples. Family and groups. My family and myself enjoyed the isla and hotel. It’s so beautiful and pleasant.

Is a great place for couples. Family and groups. My family and myself enjoyed the isla and hotel. It’s so beautiful and pleasant.

This is located on an island so the only way to get here is via boat. You can travel via car but not as convenient, you still need the boat to get from car to island. It is very peaceful, staff very friendly. Expedia mislead us to say it was all inclusive which isn't true. They only cover 3 meals a day but you have to pay for lunch when you arrive. The food quality is weaker than the walled city but comparably more expensive. Alcohol is not included. The entire experience was very relaxing and quiet. This was probably the best part.

This is located on an island so the only way to get here is via boat. You can travel via car but not as convenient, you still need the boat to get from car to island. It is very peaceful, staff very friendly. Expedia mislead us to say it was all inclusive which isn't true. They only cover 3 meals a day but you have to pay for lunch when you arrive. The food quality is weaker than the walled city but comparably more expensive. Alcohol is not included. The entire experience was very relaxing and quiet. This was probably the best part.

Bubibi

Bubibi

For the price we paid per night ($600 for a family of 4), the food was really pretty poor. It was disappointing and the worst we had on our 3 week trip to Colombia. No options for kids. We were told every lunch would be buffet, only one out of four ended up being buffet. We were given the a la carte menu to choose from, whilst this may sound appealing, there was only one starter and four mains. Fish was terrible, such a shame for being on an island. Every night, you had to endure the music from the village. One night it went on until 4am. I would recommend staying on the smaller islands where the water is clear and calm.

For the price we paid per night ($600 for a family of 4), the food was really pretty poor. It was disappointing and the worst we had on our 3 week trip to Colombia. No options for kids. We were told every lunch would be buffet, only one out of four ended up being buffet. We were given the a la carte menu to choose from, whilst this may sound appealing, there was only one starter and four mains. Fish was terrible, such a shame for being on an island. Every night, you had to endure the music from the village. One night it went on until 4am. I would recommend staying on the smaller islands where the water is clear and calm.

We had a nice stay at Hotel Islas del Encanto. It may not be for everyone. The rooms are very clean and the beds are quite nice by American standards (and we are picky). The bathrooms in most rooms are semi-outside but private, so not air conditioned or enclosed from bugs, but really there were few mosquitos. The staff are super friendly although not all have great English, but they are so nice it makes up for it. The biggest drawback would be the limited beach as they send you on a boat trip if you want a better beach, and limited activities. The saltwater pool is really nice with a waterfall and swim-up bar, and there is plenty of filtered water. The other drawback is the food is all included in the price (not drinks, but that was well warned), but the food is so-so. We ate much better in Bogota and Cartagena, like juices did not seem fresh squeezed for instance, breads were doughy, etc. But very relaxing and quiet and if you have rustic expectations you will enjoy it. Sunsets over the ocean are spectacular! Also do the aviary tour and the plankton tour, but negotiate on price as they know they are overcharging!

We had a nice stay at Hotel Islas del Encanto. It may not be for everyone. The rooms are very clean and the beds are quite nice by American standards (and we are picky). The bathrooms in most rooms are semi-outside but private, so not air conditioned or enclosed from bugs, but really there were few mosquitos. The staff are super friendly although not all have great English, but they are so nice it makes up for it. The biggest drawback would be the limited beach as they send you on a boat trip if you want a better beach, and limited activities. The saltwater pool is really nice with a waterfall and swim-up bar, and there is plenty of filtered water. The other drawback is the food is all included in the price (not drinks, but that was well warned), but the food is so-so. We ate much better in Bogota and Cartagena, like juices did not seem fresh squeezed for instance, breads were doughy, etc. But very relaxing and quiet and if you have rustic expectations you will enjoy it. Sunsets over the ocean are spectacular! Also do the aviary tour and the plankton tour, but negotiate on price as they know they are overcharging!

Hotel Isla del Encanto provided an idyllic beach getaway with direct beach access. I loved the relaxing and peaceful hotel atmosphere. The bungalows were clean and comfortable and the staff was friendly and helpful. Good variety of options at breakfast, lunch, and dinner.

Hotel Isla del Encanto provided an idyllic beach getaway with direct beach access. I loved the relaxing and peaceful hotel atmosphere. The bungalows were clean and comfortable and the staff was friendly and helpful. Good variety of options at breakfast, lunch, and dinner.