Central Oaxaca Access
Walk to Benito Juarez Market, Zocalo Square, and Oaxaca Cathedral from Hotel Santa Helena Plaza, placing you in the heart of the city.
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Oaxaca, MX
Hotel Santa Helena Plaza
Galeana 304
2 estrellas · Calificación 8.2/10
Sobre este hotel
Recreational Amenities and Complimentary Features Indulge in the outdoor pool and terrace views at Hotel Santa Helena Plaza. Benefit from free Wi-Fi, communal living space, and tour assistance during your stay. Convenient Services The 24-hour front desk, luggage storage, and safe deposit box ensure a hassle-free experience. Park effortlessly with free self-parking available onsite. Central Location Located in Oaxaca, within walking distance of Benito Juarez Market and Zocalo Square, Hotel Santa Helena Plaza offers easy access to nearby attractions like Oaxaca Cathedral and Church of Santo Domingo de Guzman. Book now for a memorable stay!
Lo destacado
Guest-Centric Service
Experience a 24-hour front desk, luggage storage, and safe options designed for a hassle-free stay.
Pool & Terraces
Outdoor pool with terrace views and pool-view rooms complement free Wi-Fi and on-site parking for a comfortable stay.
Servicios
- Wheelchair accessible parking
- Free self parking
- Wheelchair-accessible van parking
Los 28 servicios
- Televisión en zonas comunes
- Caja de seguridad en recepción
- Asistencia turística/billetes
- Estacionamiento accesible para sillas de ruedas
- Aparcamiento gratuito
- Dispensador de agua
- Estacionamiento para camionetas accesible para sillas de ruedas
- Cambio de toallas (bajo petición)
- Cambio de sábanas (bajo petición)
- A los pisos superiores solo se puede acceder por escaleras
- Camino bien iluminado a la entrada.
- Wi-Fi gratis
- Recepción las 24 horas
- Terraza
- Deposito de valijas
- Area designada para fumar
- Television in common areas
- Safe-deposit box at front desk
- Tours/ticket assistance
- Water dispenser
- Change of towels (on request)
- Change of bed sheets (on request)
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Free WiFi
Entrada y salida
- Entrada
- 03:00 PM – anytime
- Salida
- 12:00 PM
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Front desk staff will greet guests on arrival at the property.
Normas del alojamiento
Pets
Pets not allowed
Sustainability Certifications
Property confirms they are implementing guest safety measures
Pets
Service animals not allowed
General
Guests are provided with free hand sanitizer
General
Staff temperature checks are conducted regularly
Accessibility
No elevators
General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General
Staff wears personal protective equipment
General
Temperature checks are available to guests
General
Property is cleaned with disinfectant
General
Social distancing measures are in place
General
Professional property host/manager
Habitaciones y tarifas
Elige fechas en la búsqueda para ver las habitaciones disponibles.
Opiniones de los huéspedes
- Cleanliness7.9
Standard quality for this hotel tier.
- Service8.3
Standard quality for this hotel tier.
- Location8.4
It's a hotel very close to downtown, you can walk and it is a safe area.
- Room Quality8.3
Standard quality for this hotel tier.
- Amenities8.4
Standard quality for this hotel tier.
- Value for Money8.3
Standard quality for this hotel tier.
- Food and Beverage7.9
No restaurant as announced online.
- Overall Experience8.1
Standard quality for this hotel tier.
Opiniones de huéspedes
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
stay we’re really friendly & helpful.
stay we’re really friendly & helpful.
I stayed at Hotel Santa Helena Plaza and while the facilities, location, and cleanliness were all excellent, my experience was severely impacted by a reimbursement issue that was never resolved. Hotel staff acknowledged that I was owed money and directed me to speak with the manager—who I was told is named Carlos—but he never showed up or made any effort to resolve the matter. Despite several follow-ups during my stay, there was zero accountability or communication from management. To this day, I have not received the reimbursement I was promised. It's extremely frustrating that a hotel with such good physical conditions lacks even basic customer service when it comes to addressing issues. The staff’s unwillingness to take responsibility, combined with a manager who seems to be unreachable or indifferent, left a very negative impression. Until this issue is addressed, I cannot recommend this hotel—no matter how good the facilities may be.
I stayed at Hotel Santa Helena Plaza and while the facilities, location, and cleanliness were all excellent, my experience was severely impacted by a reimbursement issue that was never resolved. Hotel staff acknowledged that I was owed money and directed me to speak with the manager—who I was told is named Carlos—but he never showed up or made any effort to resolve the matter. Despite several follow-ups during my stay, there was zero accountability or communication from management. To this day, I have not received the reimbursement I was promised. It's extremely frustrating that a hotel with such good physical conditions lacks even basic customer service when it comes to addressing issues. The staff’s unwillingness to take responsibility, combined with a manager who seems to be unreachable or indifferent, left a very negative impression. Until this issue is addressed, I cannot recommend this hotel—no matter how good the facilities may be.
Muy buena opción para estar cerca del zócalo
Muy buena opción para estar cerca del zócalo
La ubicación
La ubicación
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Servicio de cocina estatia genial
Servicio de cocina estatia genial
Clean, pool and pet friendly
Clean, pool and pet friendly