Hotel Santa Helena Plaza

Sobre este hotel

Instalações de Lazer e Serviços Gratuitos Desfrute da piscina exterior e das vistas do terraço no Hotel Santa Helena Plaza. Beneficie de Wi-Fi gratuito, espaço de convívio comum e assistência turística durante a sua estadia. Serviços Convenientes A receção 24 horas, o serviço de armazenamento de bagagem e o cofre garantem uma experiência sem complicações. Estacione facilmente com o estacionamento gratuito disponível no local. Localização Central Localizado em Oaxaca, a uma curta distância do Mercado Benito Juarez e da Praça Zocalo, o Hotel Santa Helena Plaza oferece fácil acesso a atrações próximas, como a Catedral de Oaxaca e a Igreja de Santo Domingo de Guzmán. Reserve agora para uma estadia memorável!

Comodidades

• Wheelchair accessible parking
• Free self parking
• Wheelchair-accessible van parking

Check-in e check-out

Check-in

03:00 PM – anytime

Check-out

12:00 PM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property.

Regras da casa

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness7.9

  Standard quality for this hotel tier.

• Service8.3

  Standard quality for this hotel tier.

• Location8.4

  It's a hotel very close to downtown, you can walk and it is a safe area.

• Room Quality8.3

  Standard quality for this hotel tier.

• Amenities8.4

  Standard quality for this hotel tier.

• Value for Money8.3

  Standard quality for this hotel tier.

• Food and Beverage7.9

  No restaurant as announced online.

• Overall Experience8.1

  Standard quality for this hotel tier.

Avaliações de hóspedes

It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.

It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.

stay we’re really friendly & helpful.

stay we’re really friendly & helpful.

I stayed at Hotel Santa Helena Plaza and while the facilities, location, and cleanliness were all excellent, my experience was severely impacted by a reimbursement issue that was never resolved. Hotel staff acknowledged that I was owed money and directed me to speak with the manager—who I was told is named Carlos—but he never showed up or made any effort to resolve the matter. Despite several follow-ups during my stay, there was zero accountability or communication from management. To this day, I have not received the reimbursement I was promised. It's extremely frustrating that a hotel with such good physical conditions lacks even basic customer service when it comes to addressing issues. The staff’s unwillingness to take responsibility, combined with a manager who seems to be unreachable or indifferent, left a very negative impression. Until this issue is addressed, I cannot recommend this hotel—no matter how good the facilities may be.

I stayed at Hotel Santa Helena Plaza and while the facilities, location, and cleanliness were all excellent, my experience was severely impacted by a reimbursement issue that was never resolved. Hotel staff acknowledged that I was owed money and directed me to speak with the manager—who I was told is named Carlos—but he never showed up or made any effort to resolve the matter. Despite several follow-ups during my stay, there was zero accountability or communication from management. To this day, I have not received the reimbursement I was promised. It's extremely frustrating that a hotel with such good physical conditions lacks even basic customer service when it comes to addressing issues. The staff’s unwillingness to take responsibility, combined with a manager who seems to be unreachable or indifferent, left a very negative impression. Until this issue is addressed, I cannot recommend this hotel—no matter how good the facilities may be.

Muy buena opción para estar cerca del zócalo

Muy buena opción para estar cerca del zócalo

La ubicación

La ubicación

Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.

Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.

Servicio de cocina estatia genial

Servicio de cocina estatia genial

Clean, pool and pet friendly

Clean, pool and pet friendly