Shangri-La Barr Al Jissah, Muscat

Sobre este hotel

Un havre de paix luxueux avec des équipements de spa et de loisirs Laissez-vous choyer avec des massages, des soins corporels et des soins du visage dans notre spa sur place. Plongez dans l'une de nos 2 piscines extérieures ou jouez au tennis sur nos courts extérieurs. Expérience gastronomique raffinée et options de divertissement Avec 19 restaurants, 5 bars/lounges et 2 bars au bord de la piscine, les délices culinaires et les boissons rafraîchissantes sont toujours à portée de main. Du café au service en chambre 24h/24, satisfaites vos envies à tout moment. Confort et commodité Avec un accès Internet câblé et sans fil gratuit, un centre d'affaires et un enregistrement express, nous répondons à tous vos besoins. Nos 460 chambres climatisées disposent de balcons, de baignoires profondes et d'équipements luxueux. Embarquez pour un séjour vraiment mémorable au Shangri-La Barr Al Jissah, Muscat. Réservez maintenant pour vivre une expérience de luxe et de détente sans pareille en bord de mer.

Servicios

• Parking pour fourgonnette accessible aux personnes en fauteuil roulant

Entrada y salida

Entrada

02:00 PM

Salida

12:00 PM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Tarassud+ mobile app before check-in. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests age 18 and older are required to download the Tarassud+ app to their smartphone or tablet. The app must be presented at check-in along with photo identification.

Normas del alojamiento

Elige fechas en la búsqueda para ver las habitaciones disponibles.

Opiniones de los huéspedes

• Cleanliness9.9

  Rooms are clean, but late cleaning service was inconvenient.

• Service8.9

  Staff appeared poorly trained and service was hard to obtain at times.

• Location10.0

  Beautiful location with watersports available on calm days.

• Room Quality8.4

  Rooms are dated and basic, not a 5-star experience.

• Amenities9.4

  Amenities available but charged extra; some activities are overpriced.

• Value for Money7.4

  Highly overpriced for the quality and service provided.

• Food and Beverage7.9

  Food is overpriced with small portion sizes; buffet is only passable.

• Overall Experience10.0

  Overall enjoyable but expectations were not met.

Opiniones de huéspedes

Good choice of breakfast. Beautiful location. Watersports available on calm days. Clean rooms. Bottled water provided. Only drawback is that the buffet, lunch, drinks and ice lollies are too expensive.

Good choice of breakfast. Beautiful location. Watersports available on calm days. Clean rooms. Bottled water provided. Only drawback is that the buffet, lunch, drinks and ice lollies are too expensive.

I went with a friend, and it was a truly enjoyable experience. I felt relaxed and thoroughly enjoyed my time at the hotel. I didn’t even visit the city center because I was content spending time at the beach, enjoying the atmosphere and the overall vibe.

I went with a friend, and it was a truly enjoyable experience. I felt relaxed and thoroughly enjoyed my time at the hotel. I didn’t even visit the city center because I was content spending time at the beach, enjoying the atmosphere and the overall vibe.

STAY AWAY FROM THIS HOTEL This is the most overpriced hotel I have ever stayed at. Guests are charged at every possible opportunity. Simply check the prices online and you’ll see for yourself. The food is extremely overpriced for the quality provided, and the portion sizes are laughably small. Staff appeared to be very poorly trained overall. Service was nearly impossible to obtain while using the beach chairs, and being charged for non-motorised beach activities such as canoes is disgraceful — something we have never experienced at any other hotel. Room cleaning was consistently carried out very late in the afternoon (around 3–4 pm), which was highly inconvenient and disruptive. The hotel appears to exploit its remote location. Guests are effectively forced to remain on-site due to the lack of nearby alternatives, and as a result are charged extraordinary prices for what is ultimately a sub-par experience. The pricing of food, beverages, activities, and services is completely unjustified given the quality, service standards, and overall experience. Rather than feeling valued as guests, we felt taken advantage of

STAY AWAY FROM THIS HOTEL This is the most overpriced hotel I have ever stayed at. Guests are charged at every possible opportunity. Simply check the prices online and you’ll see for yourself. The food is extremely overpriced for the quality provided, and the portion sizes are laughably small. Staff appeared to be very poorly trained overall. Service was nearly impossible to obtain while using the beach chairs, and being charged for non-motorised beach activities such as canoes is disgraceful — something we have never experienced at any other hotel. Room cleaning was consistently carried out very late in the afternoon (around 3–4 pm), which was highly inconvenient and disruptive. The hotel appears to exploit its remote location. Guests are effectively forced to remain on-site due to the lack of nearby alternatives, and as a result are charged extraordinary prices for what is ultimately a sub-par experience. The pricing of food, beverages, activities, and services is completely unjustified given the quality, service standards, and overall experience. Rather than feeling valued as guests, we felt taken advantage of

i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cope with now. And also they changed the owner to Hilton. Hilton al Bandar

i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cope with now. And also they changed the owner to Hilton. Hilton al Bandar

Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us! Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous Staff are friendly but surprised a 5 star hotel does not offer table service if you don’t sit at the pool bar Only had lunch today and the buffet was passable reminded me of those cheap European all inclusive holidays Granted this is only day one so let’s see how rest of the trip is

Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us! Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous Staff are friendly but surprised a 5 star hotel does not offer table service if you don’t sit at the pool bar Only had lunch today and the buffet was passable reminded me of those cheap European all inclusive holidays Granted this is only day one so let’s see how rest of the trip is

I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand. Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despite bringing this to the attention of the staff, there was no genuine apology or sense of accountability, which made the situation even more unacceptable. Secondly, the level of hospitality displayed by the staff was extremely poor. The staff members were blunt, unprofessional, and clearly not trained to interact respectfully with guests. During breakfast, when I requested water to be served at the table, I was rudely told that it was “self-service.” This response clearly demonstrates a lack of basic hospitality and does not align with the service standards expected from a Shangri-La property. Overall, the staff showed zero hospitality, poor communication skills, and a complete disregard for guest experience. This raises serious concerns about staff training, service quality, and adherence to both hospitality and food safety norms. I strongly urge the management to investigate this matter thoroughly and take immediate corrective actions. Such experiences damage the reputation of a globally respected brand and should not be repeated with any guest. I expect this complaint to be taken seriously and addressed promptly.

I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand. Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despite bringing this to the attention of the staff, there was no genuine apology or sense of accountability, which made the situation even more unacceptable. Secondly, the level of hospitality displayed by the staff was extremely poor. The staff members were blunt, unprofessional, and clearly not trained to interact respectfully with guests. During breakfast, when I requested water to be served at the table, I was rudely told that it was “self-service.” This response clearly demonstrates a lack of basic hospitality and does not align with the service standards expected from a Shangri-La property. Overall, the staff showed zero hospitality, poor communication skills, and a complete disregard for guest experience. This raises serious concerns about staff training, service quality, and adherence to both hospitality and food safety norms. I strongly urge the management to investigate this matter thoroughly and take immediate corrective actions. Such experiences damage the reputation of a globally respected brand and should not be repeated with any guest. I expect this complaint to be taken seriously and addressed promptly.

We stayed here for some beachside R&R at the end of our holiday for 3 nights and it was perfect from that perspective, but there were a few things that could have been improved to make our stay better. First the positives: - Helpful and attentive staff who were all friendly and keen to assist - Lovely sandy beach and nice pools - Plenty of sun loungers around so no issues with finding a nice spot to chill - Really nice view from our seaview room - Excellent breakfast - I had a really good experience at the Spa with the traditional Hamam - There's a nice Piano lounge at Al Bandar which has 2 happy hours from 6-7pm and 10-11pm and the 2-4-1 cocktails are nice, staff are lovely too - Kettle and tea/coffee in the room - Plenty of water provided in the room Some things that could have been better - Food and drinks are pretty expensive - for the price you'd expect an exceptional experience but that is not the case - We ordered a starter and main courses at the fish restaurant. The menu clearly separates the appetisers from the mains, but everything came at once. We made it clear that was not what we expected, the starter was taken away, no acknowledgement or apology. It felt like the waitress was trying to pretend it never happened. That was a bit odd. We were looking forward to a leisurely dinner, but in the end it was very quick! - Drinks often came after the food or with the food, so if you are expecting an aperitif, or just want your drinks first, order your drinks and wait until they arrive before ordering anything else. - We found that the Piano lounge (the only place for pre-dinner drinks that does not use plastic glasses) was closed for a private event without any warning. There were no signs or any communication to indicate that this would be the case so we were really disappointed to make our way over on our last day only to find that it was not open to us. - The Chi spa only has a steam room, rain shower and small hot tub so was a little underwhelming - On check-in we were told that 2 of the restaurants offered all you can eat buffets (not what we wanted), but we found that one also offered al a carte (Al Tanoor) - Our room was slightly dated, but nice enough

We stayed here for some beachside R&R at the end of our holiday for 3 nights and it was perfect from that perspective, but there were a few things that could have been improved to make our stay better. First the positives: - Helpful and attentive staff who were all friendly and keen to assist - Lovely sandy beach and nice pools - Plenty of sun loungers around so no issues with finding a nice spot to chill - Really nice view from our seaview room - Excellent breakfast - I had a really good experience at the Spa with the traditional Hamam - There's a nice Piano lounge at Al Bandar which has 2 happy hours from 6-7pm and 10-11pm and the 2-4-1 cocktails are nice, staff are lovely too - Kettle and tea/coffee in the room - Plenty of water provided in the room Some things that could have been better - Food and drinks are pretty expensive - for the price you'd expect an exceptional experience but that is not the case - We ordered a starter and main courses at the fish restaurant. The menu clearly separates the appetisers from the mains, but everything came at once. We made it clear that was not what we expected, the starter was taken away, no acknowledgement or apology. It felt like the waitress was trying to pretend it never happened. That was a bit odd. We were looking forward to a leisurely dinner, but in the end it was very quick! - Drinks often came after the food or with the food, so if you are expecting an aperitif, or just want your drinks first, order your drinks and wait until they arrive before ordering anything else. - We found that the Piano lounge (the only place for pre-dinner drinks that does not use plastic glasses) was closed for a private event without any warning. There were no signs or any communication to indicate that this would be the case so we were really disappointed to make our way over on our last day only to find that it was not open to us. - The Chi spa only has a steam room, rain shower and small hot tub so was a little underwhelming - On check-in we were told that 2 of the restaurants offered all you can eat buffets (not what we wanted), but we found that one also offered al a carte (Al Tanoor) - Our room was slightly dated, but nice enough

⭐⭐⭐⭐⭐ 5/5 — Exceptional Kids Club Experience Our experience with the hotel’s Kids Club was absolutely outstanding. From the moment we arrived, the team made our child feel welcomed, safe, and genuinely excited to be there. The staff are incredibly caring, patient, and creative — they truly go above and beyond to engage every child, no matter their personality or age. The daily activities were thoughtfully designed, combining fun with learning: arts & crafts, sensory play, imaginative games, and little adventures that kept our daughter smiling from ear to ear. The play area is spotless, colourful, and well-equipped, and you can feel that safety and happiness are their top priorities.

⭐⭐⭐⭐⭐ 5/5 — Exceptional Kids Club Experience Our experience with the hotel’s Kids Club was absolutely outstanding. From the moment we arrived, the team made our child feel welcomed, safe, and genuinely excited to be there. The staff are incredibly caring, patient, and creative — they truly go above and beyond to engage every child, no matter their personality or age. The daily activities were thoughtfully designed, combining fun with learning: arts & crafts, sensory play, imaginative games, and little adventures that kept our daughter smiling from ear to ear. The play area is spotless, colourful, and well-equipped, and you can feel that safety and happiness are their top priorities.