Shangri-La Barr Al Jissah, Muscat

About this hotel

Luxurious Spa and Recreational Amenities Indulge in massages, body treatments, and facials at our onsite spa. Take a dip in one of our 2 outdoor swimming pools or play a game of tennis on our outdoor courts. Gourmet Dining and Entertainment Options With 19 restaurants, 5 bars/lounges, and 2 poolside bars, culinary delights and refreshing drinks are always within reach. From the coffee shop to 24-hour room service, satisfy your cravings anytime. Convenience and Comfort With complimentary wired and wireless internet, a business center, and express check-in, we cater to your every need. Our 460 air-conditioned rooms feature balconies, deep soaking tubs, and luxurious amenities. Embark on a truly memorable stay at Shangri-La Barr Al Jissah, Muscat. Book now to experience unparalleled luxury and relaxation on the beachfront.

Highlights

Facilities

• Pool umbrellas
• Billiards or pool table
• Wheelchair accessible parking
• Free self parking
• Free valet parking
• Pool sun loungers
• Wheelchair-accessible van parking
• Wheelchair-accessible pool

Check-in & checkout

Check-in

02:00 PM

Check-out

12:00 PM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Tarassud+ mobile app before check-in. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests age 18 and older are required to download the Tarassud+ app to their smartphone or tablet. The app must be presented at check-in along with photo identification.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.9

  Rooms are clean, but late cleaning service was inconvenient.

• Service8.9

  Staff appeared poorly trained and service was hard to obtain at times.

• Location10.0

  Beautiful location with watersports available on calm days.

• Room Quality8.4

  Rooms are dated and basic, not a 5-star experience.

• Amenities9.4

  Amenities available but charged extra; some activities are overpriced.

• Value for Money7.4

  Highly overpriced for the quality and service provided.

• Food and Beverage7.9

  Food is overpriced with small portion sizes; buffet is only passable.

• Overall Experience10.0

  Overall enjoyable but expectations were not met.

Guest reviews

Good choice of breakfast. Beautiful location. Watersports available on calm days. Clean rooms. Bottled water provided. Only drawback is that the buffet, lunch, drinks and ice lollies are too expensive.

Good choice of breakfast. Beautiful location. Watersports available on calm days. Clean rooms. Bottled water provided. Only drawback is that the buffet, lunch, drinks and ice lollies are too expensive.

I went with a friend, and it was a truly enjoyable experience. I felt relaxed and thoroughly enjoyed my time at the hotel. I didn’t even visit the city center because I was content spending time at the beach, enjoying the atmosphere and the overall vibe.

I went with a friend, and it was a truly enjoyable experience. I felt relaxed and thoroughly enjoyed my time at the hotel. I didn’t even visit the city center because I was content spending time at the beach, enjoying the atmosphere and the overall vibe.

STAY AWAY FROM THIS HOTEL

STAY AWAY FROM THIS HOTEL

i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cope with now. And also they changed the owner to Hilton. Hilton al Bandar

i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cope with now. And also they changed the owner to Hilton. Hilton al Bandar

Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us! Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous Staff are friendly but surprised a 5 star hotel does not offer table service if you don’t sit at the pool bar Only had lunch today and the buffet was passable reminded me of those cheap European all inclusive holidays Granted this is only day one so let’s see how rest of the trip is

Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us! Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous Staff are friendly but surprised a 5 star hotel does not offer table service if you don’t sit at the pool bar Only had lunch today and the buffet was passable reminded me of those cheap European all inclusive holidays Granted this is only day one so let’s see how rest of the trip is

I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand. Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despite bringing this to the attention of the staff, there was no genuine apology or sense of accountability, which made the situation even more unacceptable. Secondly, the level of hospitality displayed by the staff was extremely poor. The staff members were blunt, unprofessional, and clearly not trained to interact respectfully with guests. During breakfast, when I requested water to be served at the table, I was rudely told that it was “self-service.” This response clearly demonstrates a lack of basic hospitality and does not align with the service standards expected from a Shangri-La property. Overall, the staff showed zero hospitality, poor communication skills, and a complete disregard for guest experience. This raises serious concerns about staff training, service quality, and adherence to both hospitality and food safety norms. I strongly urge the management to investigate this matter thoroughly and take immediate corrective actions. Such experiences damage the reputation of a globally respected brand and should not be repeated with any guest. I expect this complaint to be taken seriously and addressed promptly.

I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand. Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despite bringing this to the attention of the staff, there was no genuine apology or sense of accountability, which made the situation even more unacceptable. Secondly, the level of hospitality displayed by the staff was extremely poor. The staff members were blunt, unprofessional, and clearly not trained to interact respectfully with guests. During breakfast, when I requested water to be served at the table, I was rudely told that it was “self-service.” This response clearly demonstrates a lack of basic hospitality and does not align with the service standards expected from a Shangri-La property. Overall, the staff showed zero hospitality, poor communication skills, and a complete disregard for guest experience. This raises serious concerns about staff training, service quality, and adherence to both hospitality and food safety norms. I strongly urge the management to investigate this matter thoroughly and take immediate corrective actions. Such experiences damage the reputation of a globally respected brand and should not be repeated with any guest. I expect this complaint to be taken seriously and addressed promptly.

We stayed here for some beachside R&R at the end of our holiday for 3 nights and it was perfect from that perspective, but there were a few things that could have been improved to make our stay better. First the positives: - Helpful and attentive staff who were all friendly and keen to assist - Lovely sandy beach and nice pools - Plenty of sun loungers around so no issues with finding a nice spot to chill - Really nice view from our seaview room - Excellent breakfast - I had a really good experience at the Spa with the traditional Hamam - There's a nice Piano lounge at Al Bandar which has 2 happy hours from 6-7pm and 10-11pm and the 2-4-1 cocktails are nice, staff are lovely too - Kettle and tea/coffee in the room - Plenty of water provided in the room Some things that could have been better - Food and drinks are pretty expensive - for the price you'd expect an exceptional experience but that is not the case - We ordered a starter and main courses at the fish restaurant. The menu clearly separates the appetisers from the mains, but everything came at once. We made it clear that was not what we expected, the starter was taken away, no acknowledgement or apology. It felt like the waitress was trying to pretend it never happened. That was a bit odd. We were looking forward to a leisurely dinner, but in the end it was very quick! - Drinks often came after the food or with the food, so if you are expecting an aperitif, or just want your drinks first, order your drinks and wait until they arrive before ordering anything else. - We found that the Piano lounge (the only place for pre-dinner drinks that does not use plastic glasses) was closed for a private event without any warning. There were no signs or any communication to indicate that this would be the case so we were really disappointed to make our way over on our last day only to find that it was not open to us. - The Chi spa only has a steam room, rain shower and small hot tub so was a little underwhelming - On check-in we were told that 2 of the restaurants offered all you can eat buffets (not what we wanted), but we found that one also offered al a carte (Al Tanoor) - Our room was slightly dated, but nice enough

We stayed here for some beachside R&R at the end of our holiday for 3 nights and it was perfect from that perspective, but there were a few things that could have been improved to make our stay better. First the positives: - Helpful and attentive staff who were all friendly and keen to assist - Lovely sandy beach and nice pools - Plenty of sun loungers around so no issues with finding a nice spot to chill - Really nice view from our seaview room - Excellent breakfast - I had a really good experience at the Spa with the traditional Hamam - There's a nice Piano lounge at Al Bandar which has 2 happy hours from 6-7pm and 10-11pm and the 2-4-1 cocktails are nice, staff are lovely too - Kettle and tea/coffee in the room - Plenty of water provided in the room Some things that could have been better - Food and drinks are pretty expensive - for the price you'd expect an exceptional experience but that is not the case - We ordered a starter and main courses at the fish restaurant. The menu clearly separates the appetisers from the mains, but everything came at once. We made it clear that was not what we expected, the starter was taken away, no acknowledgement or apology. It felt like the waitress was trying to pretend it never happened. That was a bit odd. We were looking forward to a leisurely dinner, but in the end it was very quick! - Drinks often came after the food or with the food, so if you are expecting an aperitif, or just want your drinks first, order your drinks and wait until they arrive before ordering anything else. - We found that the Piano lounge (the only place for pre-dinner drinks that does not use plastic glasses) was closed for a private event without any warning. There were no signs or any communication to indicate that this would be the case so we were really disappointed to make our way over on our last day only to find that it was not open to us. - The Chi spa only has a steam room, rain shower and small hot tub so was a little underwhelming - On check-in we were told that 2 of the restaurants offered all you can eat buffets (not what we wanted), but we found that one also offered al a carte (Al Tanoor) - Our room was slightly dated, but nice enough

★★★★★ 5/5 — Exceptional Kids Club Experience Our experience with the hotel’s Kids Club was absolutely outstanding. From the moment we arrived, the team made our child feel welcomed, safe, and genuinely excited to be there. The staff are incredibly caring, patient, and creative — they truly go above and beyond to engage every child, no matter their personality or age. The daily activities were thoughtfully designed, combining fun with learning: arts & crafts, sensory play, imaginative games, and little adventures that kept our daughter smiling from ear to ear. The play area is spotless, colourful, and well-equipped, and you can feel that safety and happiness are their top priorities.

★★★★★ 5/5 — Exceptional Kids Club Experience Our experience with the hotel’s Kids Club was absolutely outstanding. From the moment we arrived, the team made our child feel welcomed, safe, and genuinely excited to be there. The staff are incredibly caring, patient, and creative — they truly go above and beyond to engage every child, no matter their personality or age. The daily activities were thoughtfully designed, combining fun with learning: arts & crafts, sensory play, imaginative games, and little adventures that kept our daughter smiling from ear to ear. The play area is spotless, colourful, and well-equipped, and you can feel that safety and happiness are their top priorities.