Hotel Muaré Tulum Wellness and Spa

À propos de cet hôtel

Hôtel de Luxe Réservé aux Adultes avec Commodités Exclusives Emplacement de Premier Choix Près de la Mer des Caraïbes et des Attractions Plongez dans notre Restaurant de Cuisine Signature et détendez-vous à notre Bar à Mixologie près de la piscine à température ajustable. Explorez les merveilles à quelques minutes seulement - des Sites Archéologiques aux Cénotes Naturels . Détendez-vous avec style dans chaque chambre équipée d'un jardin privé, de hamacs et d'une piscine privée. Le Centre de Bien-être propose un bain de glace thérapeutique, un jacuzzi, un hammam et des massages pour une régénération ultime. Vos amis à quatre pattes sont les bienvenus - nous sommes un hôtel Pet-Friendly offrant un service de haute qualité à tous nos invités. Réservez dès maintenant et laissez notre équipe de conciergerie dévouée sublimer votre séjour.

Points forts

Équipements

• Parking en libre-service (en supplément)
• Parking
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Exercise/lap pool

Arrivée et départ

Arrivée

03:00 PM – 11:00 PM

Départ

12:00 PM

Règlement intérieur

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness8.4

  Some complaints about strong incense and mosquitoes; overall seems clean.

• Service9.4

  Staff were very kind and helpful; specific mention of excellent interactions with staff.

• Location8.4

  Mention that location is not very convenient with limited nearby amenities.

• Room Quality9.4

  Rooms are described as stunning, comfortable, and private.

• Amenities8.9

  Nice amenities but mentioned some old bikes and expensive spa area access.

• Value for Money8.9

  Some commenters found the food expensive compared to other resorts.

• Food and Beverage8.4

  While food was mentioned as delicious, some found it expensive and less good than other resorts.

• Overall Experience9.4

  General sentiment is very positive; guests appreciated many aspects of their stay.

Avis des voyageurs

El hotel es precioso y tranquilo. Los desayunos son del más alto nivel. El personal es atentísimo, muy cualificado. Mi masajista fue excepcional y el perrito Sadi de la gerente, costó no llevárnoslo 😉

El hotel es precioso y tranquilo. Los desayunos son del más alto nivel. El personal es atentísimo, muy cualificado. Mi masajista fue excepcional y el perrito Sadi de la gerente, costó no llevárnoslo 😉

La carretera de acceso con baches y no asfaltada

I was not happy or comfortable at this hotel. I clumsy even be there since I was full of mosquitos since the morning. All day everywhere. Even inside the pool. I don’t recommend this hotel also to get to the hotel there’s no street and is very bad neighborhood

I was not happy or comfortable at this hotel. I clumsy even be there since I was full of mosquitos since the morning. All day everywhere. Even inside the pool. I don’t recommend this hotel also to get to the hotel there’s no street and is very bad neighborhood

The pool was not clean. The management was very poor. We left one day after booking four days with no refunds. We are not allowed to have guest. Even though we had family member who was visiting from other hotels The pool was not clean it was it ready for a guest. The best thing about this resort was yoga class in the morning. It is nothing like it advertises in the pictures.

The pool was not clean. The management was very poor. We left one day after booking four days with no refunds. We are not allowed to have guest. Even though we had family member who was visiting from other hotels The pool was not clean it was it ready for a guest. The best thing about this resort was yoga class in the morning. It is nothing like it advertises in the pictures.

Friendly staff.

Friendly staff.

The property was beautiful and the drinks were delicious. The staff was very kind and helpful. They made my stay wonderful and really looked out for me. They made my birthday really special and I'm really thankful for them. Upon leaving they gave me a cute bracelet.

The property was beautiful and the drinks were delicious. The staff was very kind and helpful. They made my stay wonderful and really looked out for me. They made my birthday really special and I'm really thankful for them. Upon leaving they gave me a cute bracelet.

They don't have a late-night menu. They bikes they had were very old. The rooms don't have TVs. You had to pay an additional fee for spa area access. The mini bar was expensive and the pretzels were stale. They have a 711 around the corner if you want a late-night snack. Also the food was kinda expensive and not as good as the other resorts I stayed at.

I booked thinking I was going to be offered transportation and it was not like that After booking I needed a refund in less than 10 minutes and they were not willing to give me a refund when I was stranded in tulum airport with no transportation. You don’t do that to people

I booked thinking I was going to be offered transportation and it was not like that After booking I needed a refund in less than 10 minutes and they were not willing to give me a refund when I was stranded in tulum airport with no transportation. You don’t do that to people

Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion. Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate. Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable. Would certainly stay here again in any future trips. Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum.

Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion. Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate. Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable. Would certainly stay here again in any future trips. Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum.