Crowne Plaza Chengdu West by IHG

Sobre este hotel

Serviços de Spa Luxuosos Delicie-se com massagens, tratamentos corporais e faciais no spa do hotel para uma experiência de relaxamento definitiva. Opções Deliciosas de Refeições Saboreie a culinária asiática no Garden Cafe ou opte pelo serviço de quarto 24 horas. Termine seu dia com uma bebida no bar/salão para uma noite perfeita. Comodidades de Primeira Categoria Aproveite o Wi-Fi gratuito, serviços de concierge e uma área de compras. Outras vantagens incluem serviço de limusine, espaços para conferências e estacionamento gratuito. Reserve sua estadia no Crowne Plaza Chengdu West agora para uma experiência memorável e indulgente neste hotel de alto padrão!

Destaques

Comodidades

• Elevador
• Caixa eletrônico/serviços bancários
• Compras no local
• Espaço para conferências
• Pequeno-almoço disponível (taxa extra)
• Cofre na recepção.
• Jornais gratuitos no saguão
• Porteiro/Carregador
• Serviço de limusine ou carro de luxo disponível.
• Spa completo
• Acesso à internet em áreas públicas - alta velocidade
• Salas de reunião
• Serviços de casamento
• Assistência em passeios/ingressos
• Internet com fios gratuita
• Estacionamento gratuito
• Instalações de ginásio 24 horas
• Reserva natural
• Salão de banquetes
• Sala de recepção
• Centro de fitness acessível para cadeira de rodas
• Restaurante no local acessível a cadeiras de rodas
• Pavimento em azulejo em áreas públicas
• Spa de serviço completo
• Tapetes de área em áreas públicas
• WiFi gratuito
• Receção 24 horas
• Terraço
• Jardim
• Guarda de bagagem
• Área designada para fumantes
• Serviço de Concierge
• Elevator
• ATM/banking
• Shopping on site
• Conference space
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Porter/bellhop
• Limo or town car service available
• Full-service spa
• Internet access in public areas - high speed
• Meeting rooms

Check-in e check-out

Check-in

02:00 PM

Check-out

12:00 PM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Regras da casa

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness7.0

  Mixed reports: several guests called the hotel modern and clean, but multiple reviews noted moldy shower stalls, stained carpet and occasional lingering smoke smell in some areas.

• Service8.9

  Generally praised — staff described as excellent, accommodating and helpful (calling taxis, assisting guests). However, at least one guest reported being denied written/expected club lounge access, which damaged trust.

• Location8.5

  Good location for business/industrial visitors and near Xipu Station and a metro (5–10 minute walk to shops/restaurants); less convenient for city-center sightseeing and some guests noted long walks to food options.

• Room Quality8.2

  Many rooms described as spacious, modern and high quality, though some reviews reported specific room problems (mold, stains, smoke odor) affecting certain stays.

• Amenities7.8

  Strong F&B/buffet offerings, but the pool was reported out of service during stays and club lounge access was inconsistently applied.

• Value for Money8.7

  Seen as good value by several guests (noted as good price by western standards, affordable buffet and dining options), despite isolated service/amenity issues.

• Food and Beverage9.0

  Frequently praised: breakfast buffet described as outstanding with extensive selection; dining options nearby are varied and affordable.

• Overall Experience8.3

  Overall positive for business/industrial travelers and families due to location, helpful staff and strong breakfast, but experiences were marred for some by cleanliness problems, lounge access disputes and a closed pool.

Avaliações de hóspedes

As a loyal customer of IHG. I took a personal trip to Chengdu with my kid and booked 3 nights for a twin bed. Due to some conference Crowne Plaza Chengdu West called me that due to some reason they said upgrade me to a suite at club floor. Upon check in I told them I wanted a twin bed as the suite only one king size bed. So they said can setup small bed. On day 1 went to the club lounge without any trouble. And also the 2nd day morning for breakfast. Only on 2nd day evening when I tried to enter the club lounge I was asked to pay for the service. I showed to the staff Ms Ding on my reservation that I should entitled club floor access. But Crowne Plaza West insist my upgrade to club floor not subject to club lounge. To me what the hotel put in writing also can denied responsibility. I will say I have no trust in this hotel. I hope IHG can put the management of Chengdu West in order.

As a loyal customer of IHG. I took a personal trip to Chengdu with my kid and booked 3 nights for a twin bed. Due to some conference Crowne Plaza Chengdu West called me that due to some reason they said upgrade me to a suite at club floor. Upon check in I told them I wanted a twin bed as the suite only one king size bed. So they said can setup small bed. On day 1 went to the club lounge without any trouble. And also the 2nd day morning for breakfast. Only on 2nd day evening when I tried to enter the club lounge I was asked to pay for the service. I showed to the staff Ms Ding on my reservation that I should entitled club floor access. But Crowne Plaza West insist my upgrade to club floor not subject to club lounge. To me what the hotel put in writing also can denied responsibility. I will say I have no trust in this hotel. I hope IHG can put the management of Chengdu West in order.

The staff was excellent. They went above and beyond to make my family and I feel welcome. The rooms were nice, but some aspects felt past their prime. While the room was non-smoking, there was a lingering smell of smoke in some areas. The hotel is well away from the city center and required a long walk to get to any food options. However, it was very convenient for our trip out of Xipu Station.

The staff was excellent. They went above and beyond to make my family and I feel welcome. The rooms were nice, but some aspects felt past their prime. While the room was non-smoking, there was a lingering smell of smoke in some areas. The hotel is well away from the city center and required a long walk to get to any food options. However, it was very convenient for our trip out of Xipu Station.

Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.

Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.

V

V

city vicinity clean and safe

city vicinity clean and safe

big hotel, not many English speaking staff which is typical for this area. Great location for travel though. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.

big hotel, not many English speaking staff which is typical for this area. Great location for travel though. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.

Excellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.

Excellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.

I work for one of the nearby semiconductor manufacturing companies. We have found that you can stay in the Chengdu City Center and have a lot of things to do on the weekend, but have a long drive in the Chengdu traffic every morning and evening (45 min to an hour each way) to get to work. Though not a lot to see around Chengdu West, the food is great, the trip to work is short, and the City Center is only 100 RMB away (~$13 by Taxi). AND the hotel is great!!!. The buffet breakfast, lunch, and dinner are great, have a wide variety, and are affordable. Should you choose to go out for dinner, the choices are many, varied, and low priced. There are several malls in the area that have well respected restaurants and I recommend a good Hot Pot house. All of the service people in the hotel were great and helped us find several restaurants and places to visit. They called Taxi's for us and told them where to take us and assisted with using the meter or not. The only thing that kept the score from being a 5 was the pool was being repaired and out of service the entire time we were there. It did not appear to have any workmen attending it the entire time we were there either. So not sure how ong it will be this way.

I work for one of the nearby semiconductor manufacturing companies. We have found that you can stay in the Chengdu City Center and have a lot of things to do on the weekend, but have a long drive in the Chengdu traffic every morning and evening (45 min to an hour each way) to get to work. Though not a lot to see around Chengdu West, the food is great, the trip to work is short, and the City Center is only 100 RMB away (~$13 by Taxi). AND the hotel is great!!!. The buffet breakfast, lunch, and dinner are great, have a wide variety, and are affordable. Should you choose to go out for dinner, the choices are many, varied, and low priced. There are several malls in the area that have well respected restaurants and I recommend a good Hot Pot house. All of the service people in the hotel were great and helped us find several restaurants and places to visit. They called Taxi's for us and told them where to take us and assisted with using the meter or not. The only thing that kept the score from being a 5 was the pool was being repaired and out of service the entire time we were there. It did not appear to have any workmen attending it the entire time we were there either. So not sure how ong it will be this way.