Chengdu Neighborhood
Located in Chengdu, the hotel offers easy access to local attractions and a vibrant city atmosphere.
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Chengdu, CN
Crowne Plaza Chengdu West by IHG
No. 1, Xixin Avenue
4 stars · Guest score 10/10
About this hotel
Luxurious Spa Services Pamper yourself with massages, body treatments, and facials at the on-site spa for the ultimate relaxation experience. Delicious Dining Options Savor Asian cuisine at Garden Cafe or opt for 24-hour room service. Conclude your day with a drink at the bar/lounge for a perfect evening. Top-notch Amenities Benefit from complimentary WiFi, concierge services, and a shopping area. Additional perks include limo service, conference spaces, and free parking. Book your stay at Crowne Plaza Chengdu West now for a memorable and indulgent experience at this top-rated hotel!
Highlights
Exceptional Guest Service
Enjoy personalized concierge services and luxurious spa treatments designed for ultimate relaxation.
Dining & Amenities
Savor Asian cuisine at Garden Cafe, relax at the bar, and benefit from free WiFi, conference spaces, and complimentary parking.
Facilities
- Free self parking
All 31 facilities
- Elevator
- ATM/banking
- Shopping on site
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Limo or town car service available
- Full-service spa
- Internet access in public areas - high speed
- Meeting rooms
- Wedding services
- Tours/ticket assistance
- Free wired internet
- 24-hour fitness facilities
- Nature reserve
- Banquet hall
- Reception hall
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Tile flooring in public areas
- Area rugs in public areas
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
House rules
Pets
Pets not allowed
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Guest type
LGBTQ friendly
General
Professional property host/manager
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Guests consistently mentioned cleanliness as a positive aspect.
- Service6.3
Mixed feedback on service, with some guests experiencing issues with the club lounge access.
- Location8.1
The hotel is located in close proximity to many key landmarks and public transport.
- Room Quality7.8
Rooms were spacious and comfortable, though maintenance issues were reported by some guests.
- Amenities7.2
Mixed feedback on amenities, with some guests enjoying the gym and pool, while others mentioned the lack of spa services.
- Value for Money6.9
Varied opinions on value for money, with some guests finding the price high for the services offered.
- Food and Beverage7.3
Breakfast and restaurant services were generally praised, though some guests desired more variety.
- Overall Experience6.8
Mixed reviews on the overall experience, with concerns raised about trust and service consistency.
Guest reviews
As a loyal customer of IHG. I took a personal trip to Chengdu with my kid and booked 3 nights for a twin bed. Due to some conference Crowne Plaza Chengdu West called me that due to some reason they said upgrade me to a suite at club floor. Upon check in I told them I wanted a twin bed as the suite only one king size bed. So they said can setup small bed. On day 1 went to the club lounge without any trouble. And also the 2nd day morning for breakfast. Only on 2nd day evening when I tried to enter the club lounge I was asked to pay for the service. I showed to the staff Ms Ding on my reservation that I should entitled club floor access. But Crowne Plaza West insist my upgrade to club floor not subject to club lounge. To me what the hotel put in writing also can denied responsibility. I will say I have no trust in this hotel. I hope IHG can put the management of Chengdu West in order.
As a loyal customer of IHG. I took a personal trip to Chengdu with my kid and booked 3 nights for a twin bed. Due to some conference Crowne Plaza Chengdu West called me that due to some reason they said upgrade me to a suite at club floor. Upon check in I told them I wanted a twin bed as the suite only one king size bed. So they said can setup small bed. On day 1 went to the club lounge without any trouble. And also the 2nd day morning for breakfast. Only on 2nd day evening when I tried to enter the club lounge I was asked to pay for the service. I showed to the staff Ms Ding on my reservation that I should entitled club floor access. But Crowne Plaza West insist my upgrade to club floor not subject to club lounge. To me what the hotel put in writing also can denied responsibility. I will say I have no trust in this hotel. I hope IHG can put the management of Chengdu West in order.
The staff was excellent. They went above and beyond to make my family and I feel welcome. The rooms were nice, but some aspects felt past their prime. While the room was non-smoking, there was a lingering smell of smoke in some areas. The hotel is well away from the city center and required a long walk to get to any food options. However, it was very convenient for our trip out of Xipu Station.
The staff was excellent. They went above and beyond to make my family and I feel welcome. The rooms were nice, but some aspects felt past their prime. While the room was non-smoking, there was a lingering smell of smoke in some areas. The hotel is well away from the city center and required a long walk to get to any food options. However, it was very convenient for our trip out of Xipu Station.
Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.
Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.
V
V
city vicinity clean and safe
city vicinity clean and safe
big hotel, not many English speaking staff which is typical for this area. Great location for travel though. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.
big hotel, not many English speaking staff which is typical for this area. Great location for travel though. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.
Excellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.
Excellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.
I work for one of the nearby semiconductor manufacturing companies. We have found that you can stay in the Chengdu City Center and have a lot of things to do on the weekend, but have a long drive in the Chengdu traffic every morning and evening (45 min to an hour each way) to get to work. Though not a lot to see around Chengdu West, the food is great, the trip to work is short, and the City Center is only 100 RMB away (~$13 by Taxi). AND the hotel is great!!!. The buffet breakfast, lunch, and dinner are great, have a wide variety, and are affordable. Should you choose to go out for dinner, the choices are many, varied, and low priced. There are several malls in the area that have well respected restaurants and I recommend a good Hot Pot house. All of the service people in the hotel were great and helped us find several restaurants and places to visit. They called Taxi's for us and told them where to take us and assisted with using the meter or not. The only thing that kept the score from being a 5 was the pool was being repaired and out of service the entire time we were there. It did not appear to have any workmen attending it the entire time we were there either. So not sure how ong it will be this way.
I work for one of the nearby semiconductor manufacturing companies. We have found that you can stay in the Chengdu City Center and have a lot of things to do on the weekend, but have a long drive in the Chengdu traffic every morning and evening (45 min to an hour each way) to get to work. Though not a lot to see around Chengdu West, the food is great, the trip to work is short, and the City Center is only 100 RMB away (~$13 by Taxi). AND the hotel is great!!!. The buffet breakfast, lunch, and dinner are great, have a wide variety, and are affordable. Should you choose to go out for dinner, the choices are many, varied, and low priced. There are several malls in the area that have well respected restaurants and I recommend a good Hot Pot house. All of the service people in the hotel were great and helped us find several restaurants and places to visit. They called Taxi's for us and told them where to take us and assisted with using the meter or not. The only thing that kept the score from being a 5 was the pool was being repaired and out of service the entire time we were there. It did not appear to have any workmen attending it the entire time we were there either. So not sure how ong it will be this way.