Historic Monuments Location
Situated in Querétaro's Historic Monuments Zone, explore rich history and vibrant culture just steps from your hotel.
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Querétaro, MX
Hotel Mamá Carlota
15 de Mayo 24
Independent hotel · Guest score 9/10
About this hotel
Historic Monuments Zone District Location : Hotel Mamá Carlota is conveniently located in the Historic Monuments Zone district, making it the perfect base for exploring Querétaro's rich history and cultural heritage. Comfortable and Well-Equipped Rooms : Each room at Hotel Mamá Carlota is designed for utmost comfort, featuring a patio, private bathroom with a bath, and some units even include a terrace. Guests can unwind and enjoy entertainment on the flat-screen TV with cable channels. Multilingual 24/7 Reception : With staff fluent in English, Spanish, and Dutch, guests can expect exceptional service and assistance round the clock at the reception desk. Experience the charm of Querétaro at Hotel Mamá Carlota. Book your stay now to enjoy a memorable and comfortable stay in this vibrant city.
Highlights
Exceptional Guest Service
Enjoy 24/7 multilingual reception service, ensuring a smooth and comfortable stay with assistance available whenever needed.
Comfort & Entertainment
Relax in well-equipped rooms with private bathrooms, patios, and flat-screen TVs, some featuring terraces for added comfort.
Facilities
- Parking
- Accessible parking
All 53 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Car hire
- Massage services
- Spa/wellness center
- Babysitting/child services
- Non-smoking throughout
- Daily housekeeping
- Shared lounge/TV area
- Concierge service
- Outdoor furniture
- Fruits
- Beauty Services
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Tour/class on local culture
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.8
The hotel is described as clean, but there are mentions of stained bedding and insufficient hot water.
- Service9.8
The staff is frequently praised as friendly and helpful.
- Location9.8
Multiple reviews highlighted the great location close to attractions.
- Room Quality8.8
Rooms are noted as comfortable, but some mentioned issues with warmth and amenities.
- Amenities8.3
Lack of basic amenities like hot water and breakfast items noted.
- Value for Money9.3
Generally considered good value, though some details could be improved.
- Food and Beverage7.8
Lacks food services; no restaurant or breakfast options mentioned.
- Overall Experience9.8
Overall positive sentiments towards the experience, despite some drawbacks.
Guest reviews
Excellent facilities, comfort, cleanliness, staff attention, and location!
Excellent facilities, comfort, cleanliness, staff attention, and location!
The only thing was that the TVs did not have cable connection!
The location, very comfortable and clean, nice
The location, very comfortable and clean, nice
The area where it is located, The design of the rooms, The proximity to the center
The area where it is located, The design of the rooms, The proximity to the center
There is no parking nearby, Nothing else
which is right in the historic center and everything is relatively close, shops, tourist attractions, etc
which is right in the historic center and everything is relatively close, shops, tourist attractions, etc
that you have to ask for drinking water, maybe there could be a dispenser, and maybe it has a climate control
The rooms are very nice and the service we received was very good, we were very comfortable. The cafeteria was very delicious and the girl who served us was super attentive, we loved it
The rooms are very nice and the service we received was very good, we were very comfortable. The cafeteria was very delicious and the girl who served us was super attentive, we loved it
The parking is 2 blocks away and you have to walk with your luggage through very narrow streets and you have to pay for parking, I think they should specify that detail in their information because it is very inconvenient
The room was spacious, clean, and quiet. I really enjoyed my stay.
The room was spacious, clean, and quiet. I really enjoyed my stay.
There wasn't a restaurant, not a problem though plenty near by.