Central Location and Views
Overlooking Piccadilly Gardens, the hotel offers a perfect base for exploring Manchester's vibrant city center with stunning skyline views.
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Manchester, GB
Mercure Manchester Piccadilly Hotel
Portland Street
4 stars · Guest score 7.2/10
About this hotel
Central Location and Stunning Views The Mercure Manchester Piccadilly offers a prime location overlooking Piccadilly Gardens, perfect for exploring the heart of the city. Enjoy breathtaking city views right from your room. Luxurious Amenities and Dining Options Indulge in air-conditioned rooms with HD LED TVs, high-speed WiFi, and Nespresso machines in Privilege and Superior rooms. Treat yourself to a full English breakfast at the Brasserie Restaurant or savor Manchester-inspired afternoon tea. Convenience and Functionality Benefit from a 24-hour front desk, fitness center, and 24-hour room service. With 11 function rooms available, the hotel is ideal for both business meetings and special events. Experience Manchester in style at Mercure Manchester Piccadilly. Book your stay now for an unforgettable city getaway.
Highlights
Comfort and Service
Enjoy 24-hour front desk support, high-speed WiFi, and luxurious rooms equipped with Nespresso machines for a relaxing stay.
Dining and Amenities
Savor Manchester-inspired afternoon teas, full English breakfasts, and access to fitness and versatile event spaces.
Facilities
- Parking
- Accessible parking
- Parking garage
All 71 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Vending machine - drinks
- Toilet with grab rails
- Vending machine - snacks
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Wine/champagne
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Key card access
- Broadcast Live sport events
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.4
The hotel room was noted to have cleanliness issues, with reports of unclean floors and a blocked sink.
- Service8.4
Many reviews praised the staff for their kindness and professionalism, especially during difficult situations.
- Location8.9
The hotel location is frequently highlighted as a strong point, being close to city amenities and transport.
- Room Quality5.9
Rooms were described as outdated with some maintenance issues like blocked sinks and noisy conditions.
- Amenities6.9
Breakfast received compliments, but issues with other amenities like the coffee machine affected overall satisfaction.
- Value for Money6.4
With extra charges for parking and room quality not meeting expectations, it was deemed lacking.
- Food and Beverage7.9
Breakfast options were generally well-received, indicating good service in this area.
- Overall Experience6.9
While some highlighted serious issues, others had positive experiences, leading to a mixed overall sentiment.
Guest reviews
The location was great. The staff were friendly and helpful
The location was great. The staff were friendly and helpful
The carpark had almost no spaces, we had to switch rooms after having a replacement key twice because the door was broken, then had to share a bed instead of having 2 twins. The price of the hotel didnt reflect the size of the room we received either.
Great location Hotel lobby playlist was full of bangers
Great location Hotel lobby playlist was full of bangers
The hotel is really big, but felt unwelcoming. The reception feels like a bit like an office when you walk in. Initial reception staff were frosty and unpleasant, and told us to come back later. Wasn’t a great start. Next set of reception staff were much better. Room was grey, bleak and in desperate need of a revamp. Carpet was stained. Strip LED lighting was coming away from the headboard. Bathroom was really tired. Tiles had been painted over but the paint was peeling off. The shower head was at shoulder height and the bath leaked onto the floor. I used the car park, which was decent value at £20 for the night. Unfortunately a piece of the hotel’s facade fell off and landed on my car. I’m thankful it didn’t land on me or anyone else. This has written my car off and meant I have had to make a claim through my car insurance. I would normally say this was just bad luck but with the rest of the facilities being so run down I think it is due to a failure to conduct health and safety checks. I spoke to the hotel manager who was pleasant and apologetic at the time. However he has not replied to my email asking for their public liability insurance provider or their reference number. This is slowing down the process and leaving me out of pocket. All in all, a pretty terrible experience at a cost of nearly £200 for a night with parking.
Staff were exceptionally good 👍, location fabulous, everything we wanted to do was in walking distance and was nice to be able to park my car somewhere safe thank you will definitely be back xx
Staff were exceptionally good 👍, location fabulous, everything we wanted to do was in walking distance and was nice to be able to park my car somewhere safe thank you will definitely be back xx
Not much to be honest apart from electric was cut from our room but staff were quick to react and had it up and running in no time
Property as ok the issue was that I had booked two room for the two occupants in each room to have breakfast included. On arrival only one person from Each room was eligible for breakfast as I hadn’t put their names down for breakfast. I have never in any of my other stays with any other hotel had to do this to be eligible for breakfast. We then had to pay full price £17 for the two occupants to have breakfast then.
Property as ok the issue was that I had booked two room for the two occupants in each room to have breakfast included. On arrival only one person from Each room was eligible for breakfast as I hadn’t put their names down for breakfast. I have never in any of my other stays with any other hotel had to do this to be eligible for breakfast. We then had to pay full price £17 for the two occupants to have breakfast then.
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Location and staff
Location and staff
Air conditioning didn't work, toilet was leaking, windows didn't open