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Almaty, KZ
Alpen Ville
Sanatornaya Street 14
Independent hotel · Guest score 8.7/10
About this hotel
Luxurious Accommodations Indulge in our air-conditioned rooms equipped with satellite TV, a fridge, and cozy bathrobes and slippers for your comfort. Exquisite Dining Options Start your day with a delicious buffet breakfast and savor delectable meals at the Magestic Restaurant complex or unwind at our bar. Relaxation and Recreation Enjoy our outdoor pool, fitness center, and spa center for ultimate relaxation. Engage in activities like football and lawn tennis during your stay. Book your stay at Alpen Ville Hotel for a blend of luxury, comfort, and convenience.
Facilities
- Parking
- Swimming pool
- Private parking
- Outdoor pool
- Outdoor pool - seasonal
- Heated pool
- Pool bar
- Fence around pool
All 83 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- Garden
- Hiking
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Soundproof rooms
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Sauna
- Breakfast in the room
- Massage services
- Table tennis
- Billiards
- Chapel/shrine
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Special diet menus - on request
- ATM/cash machine on site
- Public Bath
- Sun loungers or beach chairs
- Picnic area
- Sun umbrellas
- Coffee Shop on site
- Shallow end
- Steam room
- Tennis equipment
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Broadcast Live sport events
Check-in & checkout
- Check-in
- 12:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.8
Some reviews mentioned issues with cleanliness, such as mold in the bathtub.
- Service9.3
Guests appreciated the staff's efforts and attempts to provide good service.
- Location9.3
Many reviews praised the beautiful and serene location surrounded by nature.
- Room Quality8.8
Rooms were large and reasonably clean, but some concerns were raised about maintenance.
- Amenities8.3
Guests enjoyed the sports complex amenities, but noted the absence of porters.
- Value for Money8.8
Described as good value for the overall experience and facilities provided.
- Food and Beverage8.3
Breakfast was reported as tasty but modest with room for improvement.
- Overall Experience8.8
Overall positive experiences with noted areas for improvement.