Marriott Puerto Vallarta Resort & Spa

About this hotel

Luxury Resort with Private Beach and Infinity Pool Private Beach and Infinity Pool : Enjoy exclusive access to a private beach area and unwind by the infinity pool with stunning views of Banderas Bay. Ohtli Spa and Wellness Facilities : Indulge in luxury at the Ohtli Spa with a range of treatments, indoor pool, hot tub, and steam bath. Stay active at the gym or tennis courts. Gourmet Dining and Ocean Views : Experience a culinary journey at the 4 on-site restaurants offering diverse cuisines. Sip on cocktails at the Lobby Bar while soaking in panoramic ocean views. Escape to paradise at our luxury resort - book now to experience the ultimate relaxation and indulgence!

Highlights

Facilities

• Parking
• Free Parking
• Swimming pool
• Private parking
• Outdoor pool
• Accessible parking
• Parking garage
• Pool with view
• Indoor pool
• Pool bar
• Infinity pool
• Swimming pool toys
• Kids' pool
• Fence around pool

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

What's nearby

• El Malecón (Puerto Vallarta Boardwalk)6.5 km
• Puerto Vallarta International Airport (Lic. Gustavo Díaz Ordaz)3.0 km
• Zona Romántica (Old Town)6.7 km
• Parroquia de Nuestra Señora de Guadalupe (Church of Our Lady of Guadalupe)6.8 km
• Playa Los Muertos (Los Muertos Beach)6.8 km
• Los Arcos Marine Park (Los Arcos)8.0 km
• Vallarta Botanical Gardens (Jardín Botánico de Vallarta)22 km
• Marina Vallarta (marina & shopping/dining district)0.3 km
• Central de Autobuses (Puerto Vallarta Bus Station)8.0 km

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.8

  The rooms felt fresh, modern, and impeccably clean.

• Service9.3

  Every team member we encountered was genuinely warm, professional, and went out of their way to ensure our family was comfortable.

• Location9.3

  Beautiful location with access to a stunning view.

• Room Quality9.3

  The recent updates made the rooms feel fresh and modern.

• Amenities9.3

  Well-maintained pool area and grounds, perfect for relaxing.

• Value for Money8.8

  Standard quality for this hotel tier.

• Food and Beverage8.3

  Mixed reviews, with complaints about food quality from the restaurant.

• Overall Experience8.8

  Overall a wonderful stay with some service hiccups.

Guest reviews

Our stay at this hotel was extremely disappointing and fell far below our expectations.

Our stay at this hotel was extremely disappointing and fell far below our expectations.

Our stay was mostly enjoyable until the final night, when our experience took a dramatic turn. Around 3:00 a.m., the power went out and remained out for several hours. Without electricity, we had no air conditioning in extremely hot and humid conditions and were unable to charge our phones before leaving for the airport later that afternoon. Just as the electricity finally began to come back on, the water service stopped for about 30 minutes (brown water), leaving us unable to shower or prepare for our travel day. While the water was eventually restored, it only added to the frustration of an already stressful morning. What was most disappointing was the complete lack of communication, as the front desk phone went unanswered multiple times. There were no updates, announcements, or notices explaining what was happening or when service might be restored. We had to contact the front desk ourselves for information. When my husband went downstairs to the front desk at about 7:00 a.m., we were told there was little they could do until the manager arrived at 9:00 a.m. We were offered another room, but with our airport departure only four hours away, moving rooms wasn't a practical solution. To make an already stressful stay even more unsettling, we learned that a man had been killed by a crocodile nearby. Surprisingly, the hotel never communicated this incident to guests. We only became aware of it after a family member in the US contacted us because the tragedy had made national news. While we understand the incident was beyond the hotel's control, timely communication would have helped guests better understand the situation and any potential safety considerations. We also understand that unexpected emergencies and utility outages can happen and are not always within a hotel's control. However, how a hotel communicates with and cares for its guests during those situations is within its control. Better communication, more attentive service, and a sincere effort to assist guests would have made a significant difference.

Our stay was mostly enjoyable until the final night, when our experience took a dramatic turn. Around 3:00 a.m., the power went out and remained out for several hours. Without electricity, we had no air conditioning in extremely hot and humid conditions and were unable to charge our phones before leaving for the airport later that afternoon. Just as the electricity finally began to come back on, the water service stopped for about 30 minutes (brown water), leaving us unable to shower or prepare for our travel day. While the water was eventually restored, it only added to the frustration of an already stressful morning. What was most disappointing was the complete lack of communication, as the front desk phone went unanswered multiple times. There were no updates, announcements, or notices explaining what was happening or when service might be restored. We had to contact the front desk ourselves for information. When my husband went downstairs to the front desk at about 7:00 a.m., we were told there was little they could do until the manager arrived at 9:00 a.m. We were offered another room, but with our airport departure only four hours away, moving rooms wasn't a practical solution. To make an already stressful stay even more unsettling, we learned that a man had been killed by a crocodile nearby. Surprisingly, the hotel never communicated this incident to guests. We only became aware of it after a family member in the US contacted us because the tragedy had made national news. While we understand the incident was beyond the hotel's control, timely communication would have helped guests better understand the situation and any potential safety considerations. We also understand that unexpected emergencies and utility outages can happen and are not always within a hotel's control. However, how a hotel communicates with and cares for its guests during those situations is within its control. Better communication, more attentive service, and a sincere effort to assist guests would have made a significant difference.

We couldn't use the beach or go into the sea as we intended, due to a deadly crocodile attack, all weekend we couldn't even walk on the beach.

We couldn't use the beach or go into the sea as we intended, due to a deadly crocodile attack, all weekend we couldn't even walk on the beach.

I had breakfast for two adults and two children, and we were three adults, they didn't want to change it, and I had to pay..

The pool is great, I loved the water temperature and cleanliness. The staff is very friendly and in general, the facilities are very nice.

The pool is great, I loved the water temperature and cleanliness. The staff is very friendly and in general, the facilities are very nice.

I didn't like the beach itself. I think they should invest more in the beach sand. The bar menus are very small in terms of food.