Apartamentos Unik Cartagena Faro Tequendama

About this hotel

Recreational Amenities and Outdoor Pool Complimentary Wireless Internet and Tour Assistance Convenient Kitchen Amenities and Separate Sitting Areas Book your stay at Unik Cartagena Faro Tequendama for a relaxing getaway by the beach in Cartagena.

Facilities

• Wheelchair accessible parking
• Free self parking
• Secured parking
• Wheelchair-accessible van parking

Check-in & checkout

Check-in

03:00 PM – 05:00 PM

Check-out

11:00 AM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

The check-in location differs from the property location. Check-in location: [El laguito cra 1a #1a-33 oficina primer piso edificio pos]. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness3.3

  Presence of cockroaches in the kitchen was noted as disgusting.

• Service7.8

  The owner is very nice and helpful.

• Location7.8

  The apartment is great and in a beautiful location.

• Room Quality7.8

  Standard quality for this hotel tier.

• Amenities7.8

  Standard quality for this hotel tier.

• Value for Money7.8

  Standard quality for this hotel tier.

• Food and Beverage7.8

  Standard quality for this hotel tier.

• Overall Experience6.3

  Mixed sentiments; overall positive but tarnished by cleanliness issue.

Guest reviews

De eigenaar is erg aardig en doet zijn uiterste best om je te helpen.. Hij is heel behulpzaam en vriendelijk. De appartement is geweldig en ligt op een mooie locatie. Ben heel blij mee en een aanrader.

De eigenaar is erg aardig en doet zijn uiterste best om je te helpen.. Hij is heel behulpzaam en vriendelijk. De appartement is geweldig en ligt op een mooie locatie. Ben heel blij mee en een aanrader.

We found at the kitchen the small cockroaches, the small ones mean these insects are residing at that kitchen. Disgusting.

We found at the kitchen the small cockroaches, the small ones mean these insects are residing at that kitchen. Disgusting.

The apartment was perfect for our needs. Very clean and well stocked. Close to everything; groceries, restaurants etc. we didn’t have hot water. They tried to fix it several times, unsuccessfully. Not a big deal, but would have been nice for doing dishes. The beach is very busy, but shuts down early.

The apartment was perfect for our needs. Very clean and well stocked. Close to everything; groceries, restaurants etc. we didn’t have hot water. They tried to fix it several times, unsuccessfully. Not a big deal, but would have been nice for doing dishes. The beach is very busy, but shuts down early.

Se robaron mi depósito no lo devolvieron ni contestan cuando uno escribe

Se robaron mi depósito no lo devolvieron ni contestan cuando uno escribe

During my recent stay at the hotel, I encountered a stark contrast between the staff. The receptionist was absolutely wonderful; she greeted us warmly, answered all our questions, and made us feel welcome. However, the experience quickly took a turn for the worse when it came to the office staff. For starters, I was surprised to learn that they impose a $25 fee for something as basic as having bedsheets and towels cleaned daily. This was not only unexpected but felt quite excessive considering the overall cost of the stay. Every little request we made was met with an additional $25 charge, which added up quickly. One particularly upsetting incident occurred when my brother had a slip in the bathroom while we were touring the apartment. In the midst of trying to enjoy our stay, he accidentally broke the sink. Instead of showing understanding or concern for his well-being, the staff immediately tried to charge us another $25 to cover the cost of fixing the sink. This response was not only inappropriate but incredibly frustrating, especially given the circumstances. Overall, my experience with the hotel's customer service left a lot to be desired. The lack of empathy and continued fee structures felt off-putting. Given this poor treatment and the overwhelming feeling that customer satisfaction was not a priority, I cannot recommend this place to anyone. It was genuinely a disappointing experience from start to finish.

During my recent stay at the hotel, I encountered a stark contrast between the staff. The receptionist was absolutely wonderful; she greeted us warmly, answered all our questions, and made us feel welcome. However, the experience quickly took a turn for the worse when it came to the office staff. For starters, I was surprised to learn that they impose a $25 fee for something as basic as having bedsheets and towels cleaned daily. This was not only unexpected but felt quite excessive considering the overall cost of the stay. Every little request we made was met with an additional $25 charge, which added up quickly. One particularly upsetting incident occurred when my brother had a slip in the bathroom while we were touring the apartment. In the midst of trying to enjoy our stay, he accidentally broke the sink. Instead of showing understanding or concern for his well-being, the staff immediately tried to charge us another $25 to cover the cost of fixing the sink. This response was not only inappropriate but incredibly frustrating, especially given the circumstances. Overall, my experience with the hotel's customer service left a lot to be desired. The lack of empathy and continued fee structures felt off-putting. Given this poor treatment and the overwhelming feeling that customer satisfaction was not a priority, I cannot recommend this place to anyone. It was genuinely a disappointing experience from start to finish.

Everything was good

Everything was good

Great

Great

está bien pero en toda la semana no hicieron cambio de ropa de cama

está bien pero en toda la semana no hicieron cambio de ropa de cama