Prime Central Location
The Benson Hotel sits in Cairns’ central business district, with easy access to the Convention Center, Reef Casino, and Esplanade Lagoon for effortless exploring.
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Cairns, AU
The Benson Hotel
Corner Grafton And Spence Streets
4 stars · Guest score 8.3/10
About this hotel
Luxurious Accommodations Experience the newly refreshed guest rooms at The Benson Hotel, featuring modern amenities such as 55" Smart TVs and stylish decor. Stay tuned for the upcoming refurbishment of bathrooms and furnishings to elevate your stay even further. Prime Location Situated in the bustling central business district, The Benson Hotel is just a stone's throw away from major attractions including the Convention Center, Reef Casino, and Esplanade Lagoon. Enjoy the convenience of exploring the city on foot with the hotel's proximity to key landmarks and entertainment hubs. Gastronomic Delights Indulge in a culinary journey at The Benson Bar & Restaurant, where you can savor a mix of cocktails, local delicacies, and modern dining options. With its elegant ambiance and outdoor seating, the restaurant is the perfect spot to unwind and enjoy the vibrant tropical surroundings. Ready to experience the perfect blend of luxury and convenience at The Benson Hotel? Book your stay now and create unforgettable memories in the heart of the city.
Highlights
Guest-Centric Service
Guests note friendly, helpful staff and smooth check-in, complemented by clean, comfortable rooms and a thoughtful level of service.
Dining & Distinctives
Enjoy The Benson Bar & Restaurant for cocktails and modern dining, plus upgraded rooms with 55" Smart TVs and stylish contemporary decor.
Facilities
- Parking
- Swimming pool
- Private parking
- Outdoor pool
- Parking garage
- Rooftop pool
All 78 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Business center
- Terrace
- Garden
- Hiking
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Cycling
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Horse riding
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Canoeing
- Dry cleaning
- Diving
- Snorkelling
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Toilet with grab rails
- Evening entertainment
- Lower bathroom sink
- Higher level toilet
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Coffee Shop on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Face masks for guests available
- Security alarm
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.7
Multiple guests reported clean rooms, tidy accommodations and comfortable beds; one guest noted a mould-related misunderstanding and a rusty bathroom hinge as an isolated issue.
- Service7.8
Mixed reports: several mentions of friendly/helpful staff and good check-in assistance, but also complaints about unfriendly front-desk attitudes and an awkward staff interaction regarding a supposed complaint; laundry service was limited.
- Location10.0
Consistently praised as central and very convenient—repeatedly cited as a primary positive across reviews.
- Room Quality8.8
Rooms described as spacious with comfortable beds and strong shower pressure, but some guests reported poor sound insulation, noisy conditions, basic finishes and intermittent air-conditioning problems.
- Amenities6.5
Several amenity issues: single paid laundry machine for the hotel (causing queues), hotel restaurant closures and generally basic/inadequate amenities compared with expectations.
- Value for Money6.8
Multiple guests found the hotel expensive or not good value for money, with some noting prices much higher than previous stays or competitors offering quieter stays for similar prices.
- Food and Beverage7.0
Mixed to negative F&B experiences: some liked the breakfast area, but others reported cold/undercooked breakfast items and limited restaurant service (closures).
- Overall Experience9.8
Overall impressions skew positive (clean, comfortable, great location) though several stays were impacted by noise, price and isolated service/amenity problems; many guests nonetheless had an enjoyable stay.
Guest reviews
good sized room with all conveniences
good sized room with all conveniences
nothing
The location, clean room we didn’t use but there was a swimming pool and gym too.
The location, clean room we didn’t use but there was a swimming pool and gym too.
We used the laundry and there was only one washer and one dryer, as we saw the guest are used them plenty. Would be nice to have from each additional one in order to avoid long waiting times.
Clean and great location. Comfortable bed.
Clean and great location. Comfortable bed.
Very spacious Very well located Friendly staff
Very spacious Very well located Friendly staff