Central Auckland Location
Located in the heart of Auckland CBD, the hotel offers easy access to shopping, dining, and vibrant city attractions.
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Auckland, NZ
The Sebel Auckland Viaduct Harbour
85-89 Custom St West
4 stars · Guest score 8/10
About this hotel
Panoramic Views The Sebel Auckland Viaduct Harbour offers breathtaking views of the marina, Harbour Bridge, and the city, providing a picturesque backdrop for your stay. Luxurious Accommodations Choose from a selection of luxury suites and apartments, each equipped with an LCD TV and a furnished balcony. Wake up to stunning views of the harbour or the city from the comfort of your room. Central Location Situated in the heart of Auckland CBD, this 4-star hotel is just a short stroll away from a wide range of shopping and dining venues. Explore the vibrant city with ease during your stay at The Sebel Auckland Viaduct Harbour. Experience luxury and convenience at its best - book your stay at The Sebel Auckland Viaduct Harbour now.
Highlights
Luxurious Comfort
Enjoy spacious suites with LCD TVs and furnished balconies, providing stunning views and a relaxing stay.
Scenic Views & Dining
Breathtaking vistas of the marina, Harbour Bridge, and city complement the hotel’s distinctive amenities and nearby dining options.
Facilities
- Parking
- Private parking
All 47 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.5
Multiple guests reported cleanliness problems (blood on walls, uncollected rubbish and wet towels, missed servicing) — cleanliness is below expectations.
- Service10.0
Service sentiment is mixed but often positive: several guests call staff friendly, helpful and accommodating (early check-in, catered needs). A few reports of a rude receptionist exist, but overall staff responsiveness and helpfulness were frequently praised.
- Location10.0
Consistently praised across reviews: central, excellent for restaurants, close to Viaduct/city centre with great views — location is a clear strength.
- Room Quality7.0
Rooms are described as tired and dated, with some maintenance issues (noisy hallways, thin glazing, shower head problems) though room sizes and some views were appreciated.
- Amenities7.0
Amenities are functional but limited: pool/gym and breakfast facilities are off-site or across the road and parking is problematic — serviceable but not premium.
- Value for Money6.5
Several guests felt the hotel is expensive for the condition and offerings (upgrade not worth price, breakfast add-on same cost as elsewhere) — perceived value is below average.
- Food and Beverage7.5
Food/Beverage feedback notes breakfast is served off-site and is a set menu (not buffet); some minor service/room kit issues (cups left in dishwasher). Overall acceptable but not outstanding.
- Overall Experience9.5
Overall impressions are mixed but lean positive due to exceptional location and generally helpful staff; however noise, room condition and some service/cleanliness lapses temper that experience.
Guest reviews
The location was great. Close to the waterfront restaurants.
The location was great. Close to the waterfront restaurants.
The bed and pillows weren’t very comfortable. Unfortunately our room was right above the pub which had loud music until about 3am and it sounded like they were in our room.
Super comfy Bed, great location
Super comfy Bed, great location
The staff were great the rooms were clean and comfortable But could do with a repaint
The staff were great the rooms were clean and comfortable But could do with a repaint
Location and general room arrangement were great. The staff were professional and helpful
Location and general room arrangement were great. The staff were professional and helpful
We were in room 210. A lot of items did not work and require maintenance: 1. The Coffee machine leaks water onto the bench and floor - worn seal? 2. The Balcony sliding door doesn't slide (almost impossible to open - needs new wheel on tracks?) - made Balcony inaccessible. 3. Sliding cupboard doors need adjustment doors come of tracks 4. Clothes dryer doesn't work - starts and then stops almost immediately, The door closed switch is worn...if you manually pushed and held the door closed (at 6 o'clock position - where the door switch is) it would work. Also The televisions are extremely old (Dinosaurs) and do not have any access to any streaming services (you can't log into and use your own accounts for Netflix/YouTube). You cannot even use your phone for streaming services and cast it to the screen.
Location, cleanliness
Location, cleanliness