The Sebel Auckland Viaduct Harbour

85-89 Custom St West

4 stars · Guest score 8/10

About this hotel

Panoramic Views The Sebel Auckland Viaduct Harbour offers breathtaking views of the marina, Harbour Bridge, and the city, providing a picturesque backdrop for your stay. Luxurious Accommodations Choose from a selection of luxury suites and apartments, each equipped with an LCD TV and a furnished balcony. Wake up to stunning views of the harbour or the city from the comfort of your room. Central Location Situated in the heart of Auckland CBD, this 4-star hotel is just a short stroll away from a wide range of shopping and dining venues. Explore the vibrant city with ease during your stay at The Sebel Auckland Viaduct Harbour. Experience luxury and convenience at its best - book your stay at The Sebel Auckland Viaduct Harbour now.

Facilities

Parking
Private parking

All 47 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Dry cleaning
Non-smoking throughout
Daily housekeeping
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access

Check-in & checkout

Check-in: 02:00 PM
Check-out: 11:00 AM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness6.5
Multiple guests reported cleanliness problems (blood on walls, uncollected rubbish and wet towels, missed servicing) — cleanliness is below expectations.
Service10.0
Service sentiment is mixed but often positive: several guests call staff friendly, helpful and accommodating (early check-in, catered needs). A few reports of a rude receptionist exist, but overall staff responsiveness and helpfulness were frequently praised.
Location10.0
Consistently praised across reviews: central, excellent for restaurants, close to Viaduct/city centre with great views — location is a clear strength.
Room Quality7.0
Rooms are described as tired and dated, with some maintenance issues (noisy hallways, thin glazing, shower head problems) though room sizes and some views were appreciated.
Amenities7.0
Amenities are functional but limited: pool/gym and breakfast facilities are off-site or across the road and parking is problematic — serviceable but not premium.
Value for Money6.5
Several guests felt the hotel is expensive for the condition and offerings (upgrade not worth price, breakfast add-on same cost as elsewhere) — perceived value is below average.
Food and Beverage7.5
Food/Beverage feedback notes breakfast is served off-site and is a set menu (not buffet); some minor service/room kit issues (cups left in dishwasher). Overall acceptable but not outstanding.
Overall Experience9.5
Overall impressions are mixed but lean positive due to exceptional location and generally helpful staff; however noise, room condition and some service/cleanliness lapses temper that experience.