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Tulum, MX
Dreams Tulum Resort & Spa
Carretera Chetumal-Puerto Juarez km 234
5 stars · Guest score 7.9/10
About this hotel
Luxurious Accommodations and Amenities Dreams Tulum Resort & Spa offers beautifully designed rooms with private terraces, marble bathrooms, and 24-hour room service. The resort also features an adults-only section and swim-out suites for a luxurious experience. Family-Friendly Activities With 2 miles of white sandy beach, on-site watersports, a kids' splash park, and teen clubs, there's something for everyone at Dreams Tulum. The resort even offers discounted greens fees at a nearby golf club. Relaxing Spa and Dining Experiences Indulge in a spa day at Dreams Spa by Pevonia®, offering beach and jungle cabins, a spa pantry, and traditional Mayan spa ceremonies. Enjoy gourmet dining, top-shelf spirits, and nightly entertainment for a truly unforgettable stay. Experience the ultimate luxury and relaxation at Dreams Tulum Resort & Spa - book your dream vacation now!
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Accessible parking
- Pool with view
- Heated pool
- Pool bar
- Pet bowls
- Kids' pool
- Pet basket
All 131 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Breakfast in the room
- Diving
- Massage services
- Snorkelling
- Spa/wellness center
- Barber/beauty shop
- Table tennis
- Currency exchange
- Babysitting/child services
- Chapel/shrine
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Board games/puzzles
- Beachfront
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Water park
- ATM/cash machine on site
- Vending machine - drinks
- Water sport facilities on site
- Indoor play area
- Private beach area
- Vending machine - snacks
- Kid-friendly buffet
- Evening entertainment
- Lower bathroom sink
- Kids' club
- Nightclub/DJ
- Entertainment staff
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Shallow end
- Spa/wellness center services
- Beauty Services
- Tennis equipment
- Manicure
- Pedicure
- Hair Salon Services
- Beach
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.8
Mixed reports: some guests praised cleanliness, but several reviews mentioned hair in the bathroom, odors and humidity in rooms, and occasional lack of hygiene in service areas.
- Service10.0
Consistently positive: many guests highlighted very attentive, friendly and helpful staff (bilingual at times), good attention from personnel and dedicated gym staff.
- Location8.4
Strong location benefits (beachfront, privacy of the beach, attractive natural surroundings) but weighed down by recurring sargassum on the beach and limited beach maintenance during stays.
- Room Quality6.9
Several guests described rooms and suites as dated, with maintenance issues and noise from staff/service carts; some rooms noted as spacious and bright, but overall in need of renovation.
- Amenities6.8
Amenities are present (bars, outdoor spaces, gym) but multiple restaurants and facilities were under renovation or closed, mini club reported closed, and seating for evening shows was limited.
- Value for Money8.3
Mixed but generally favorable: reviewers said it 'vale a pena' for less demanding travelers and appreciated staff and setting, though some felt expectations were not fully met given closures and service delays.
- Food and Beverage7.0
Food was described as good but not spectacular; criticisms include repetitive buffet, limited restaurants open some nights, long queues at breakfast (eggs made by one person).
- Overall Experience9.0
Overall positive stays for many guests thanks to staff and setting, despite interruptions from renovations, beach sargassum and some service/cleanliness issues that reduced expectations for others.