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Puerto Vallarta, MX
Puerto de Luna Pet Friendly and Family Suites
Boulevard Francisco Medina Ascencio, 2500 Zona Hotelera Norte
4 stars · Guest score 8.4/10
About this hotel
Tropical Paradise Setting: Nestled in a beautiful tropical environment, our all-suites hotel provides a serene escape for our guests. The lush surroundings create a tranquil atmosphere perfect for relaxation and rejuvenation. Comfort and Convenience: Our air-conditioned suites are designed to offer the utmost comfort and convenience. With a full kitchen, cozy seating area, and cable TV, guests can feel right at home. The private balconies provide stunning views of the gardens, enhancing the overall stay experience. Explore and Experience: Located within walking distance of the beach, Puerto de Luna Pet Friendly and Family Suites is the perfect base for guests to explore the area. Our on-site travel agency makes it easy to discover nearby attractions and plan exciting excursions. Whether guests prefer lounging on the beach or engaging in water activities, there is something for everyone to enjoy. Book your stay now and immerse yourself in the beauty of our tropical oasis at Puerto de Luna Pet Friendly and Family Suites.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
All 36 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Garden
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Ironing service
- Table tennis
- Currency exchange
- Sun terrace
- Daily housekeeping
- Board games/puzzles
- Public Bath
- Sun loungers or beach chairs
- Picnic area
- Sun umbrellas
- Staff adhere to local safety protocols
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Invoice provided
- Key access
- CCTV in common areas
- 24-hour security
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.0
Generally described as clean (review noted 'Propre'), but room maintenance issues — freezer/minibar heavily frosted and leaking and an old microwave required defrosting — lowered this score slightly.
- Service9.2
Multiple reviews praise staff friendliness and attentive reception (including warm welcome for pets). One guest reported no response to email and issues with cancellation/refund, but overall service was consistently described as very good.
- Location9.4
Several guests highlighted a very good, quiet and well-located property ('super bien ubicado', 'The location was good'), making location a clear strength.
- Room Quality7.4
Rooms were described as sparse and lacking small amenities (no glass for water, no dog bowl provided). Combined with appliance issues (old microwave, frosted minibar) this reduces the room quality score.
- Amenities8.6
Large pool and attractive gardens are praised, and grounds are lovely; however pet restrictions at the pool and missing small in-room amenities for pets/guests (dog bowl, glasses) temper the rating.
- Value for Money7.8
Some guests found the hotel overpriced for what was offered and complained about high nightly pet charges and booking/child-charging discrepancies, lowering perceived value.
- Food and Beverage8.4
Standard quality for this hotel tier (not mentioned in the reviews).
- Overall Experience8.4
Generally positive stay: calm, family- and pet-oriented atmosphere with lovely grounds and helpful staff, but tempered by some room/amenity and booking/payment issues.