Nearby Attractions
Located in Puerto Vallarta with a quiet, tropical setting and gardens, the hotel is within walking distance of the beach and convenient for exploring the area.
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Puerto Vallarta, MX
Puerto de Luna Pet Friendly and Family Suites
Blvd. Francisco Medina Ascencio No.2500
4 stars · Guest score 8.4/10
About this hotel
Tropical Paradise Setting: Nestled in a beautiful tropical environment, our all-suites hotel provides a serene escape for our guests. The lush surroundings create a tranquil atmosphere perfect for relaxation and rejuvenation. Comfort and Convenience: Our air-conditioned suites are designed to offer the utmost comfort and convenience. With a full kitchen, cozy seating area, and cable TV, guests can feel right at home. The private balconies provide stunning views of the gardens, enhancing the overall stay experience. Explore and Experience: Located within walking distance of the beach, Puerto de Luna Pet Friendly and Family Suites is the perfect base for guests to explore the area. Our on-site travel agency makes it easy to discover nearby attractions and plan exciting excursions. Whether guests prefer lounging on the beach or engaging in water activities, there is something for everyone to enjoy. Book your stay now and immerse yourself in the beauty of our tropical oasis at Puerto de Luna Pet Friendly and Family Suites.
Highlights
Welcoming Service
Guests note friendly, attentive staff and warm reception, including pet-friendly hospitality that helps ensure a comfortable stay.
Distinctive Amenities
All-suites layouts with full kitchens and balconies, plus a large pool and on-site restaurant in a lush tropical environment.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Accessible parking
All 36 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Garden
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Ironing service
- Table tennis
- Currency exchange
- Sun terrace
- Daily housekeeping
- Board games/puzzles
- Public Bath
- Sun loungers or beach chairs
- Picnic area
- Sun umbrellas
- Staff adhere to local safety protocols
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Invoice provided
- Key access
- CCTV in common areas
- 24-hour security
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.0
Generally described as clean (review noted 'Propre'), but room maintenance issues — freezer/minibar heavily frosted and leaking and an old microwave required defrosting — lowered this score slightly.
- Service9.2
Multiple reviews praise staff friendliness and attentive reception (including warm welcome for pets). One guest reported no response to email and issues with cancellation/refund, but overall service was consistently described as very good.
- Location9.4
Several guests highlighted a very good, quiet and well-located property ('super bien ubicado', 'The location was good'), making location a clear strength.
- Room Quality7.4
Rooms were described as sparse and lacking small amenities (no glass for water, no dog bowl provided). Combined with appliance issues (old microwave, frosted minibar) this reduces the room quality score.
- Amenities8.6
Large pool and attractive gardens are praised, and grounds are lovely; however pet restrictions at the pool and missing small in-room amenities for pets/guests (dog bowl, glasses) temper the rating.
- Value for Money7.8
Some guests found the hotel overpriced for what was offered and complained about high nightly pet charges and booking/child-charging discrepancies, lowering perceived value.
- Food and Beverage8.4
Standard quality for this hotel tier (not mentioned in the reviews).
- Overall Experience8.4
Generally positive stay: calm, family- and pet-oriented atmosphere with lovely grounds and helpful staff, but tempered by some room/amenity and booking/payment issues.
Guest reviews
La piscina es grande ,con jardines alrededor. Muy agradable. Te reciben con tu mascota de la forma más amable y está super bien ubicado, cero ruido . Lo recomiendo si deseas una estancia tranquila y feliz con tu familia y perrito
La piscina es grande ,con jardines alrededor. Muy agradable. Te reciben con tu mascota de la forma más amable y está super bien ubicado, cero ruido . Lo recomiendo si deseas una estancia tranquila y feliz con tu familia y perrito
El microondas estaba viejo, el frigo bar MUY lleno de escarcha y goteaba, lo tuvimos que deshielar. Nada que no se pueda resolver.
La atención de los trabajadores
La atención de los trabajadores
Ubicación
Ubicación
La reservacion se hizo por booking y se puso que eran dos adultos y un menor de 17 años, solo se llena la informacion con la verdad en la pagina, al llegar dicen que el menor de 17 años paga como adulto, no hay problema si asi es el tema pero no es comodo que digan una cosa y se resere a un precio y al llegar sea algo diferente. Igual no me cargaron la reserva en mi tarjeta de crédito hasta el llegar se pagó.
Propre
Propre
Les animaux n'ont pas accès près de la piscine même sans ce baigner
The location was good the staff was friendly and the grounds are lovely. The room was so spare that always there were two small bottles of water but not even a glass to pour the water into when you’re brushing your teeth or you’re drinking it now that you have to drink out of the bottle. Also it’s supposed to be dog friendly and my dog didn’t have a bowl for drinking water. I do usually carry one but it was deep down in my luggage because I didn’t expect to have to bring my own bow to a hotel that invites dogs. Also to not allow the dogs to sit with you by the pool is Ludacris it’s not really that friendly. Obviously you wouldn’t let the dog go in the pool but to have to leave them in the room or not leave them in the room because you’re there by yourself and there’s only one adult that’s not good also it’s ridiculous to charge so much every night for a dog when you call it pet friendly and you advertise that way. I say therefore stay there for the convenience because I have appointments in around that area and the room is basically nice but I don’t think it’s a very good value it’s overpriced for what you offer
The location was good the staff was friendly and the grounds are lovely. The room was so spare that always there were two small bottles of water but not even a glass to pour the water into when you’re brushing your teeth or you’re drinking it now that you have to drink out of the bottle. Also it’s supposed to be dog friendly and my dog didn’t have a bowl for drinking water. I do usually carry one but it was deep down in my luggage because I didn’t expect to have to bring my own bow to a hotel that invites dogs. Also to not allow the dogs to sit with you by the pool is Ludacris it’s not really that friendly. Obviously you wouldn’t let the dog go in the pool but to have to leave them in the room or not leave them in the room because you’re there by yourself and there’s only one adult that’s not good also it’s ridiculous to charge so much every night for a dog when you call it pet friendly and you advertise that way. I say therefore stay there for the convenience because I have appointments in around that area and the room is basically nice but I don’t think it’s a very good value it’s overpriced for what you offer
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