Prime Location
Located just 700 meters from Pinacoteca and close to Teatro Porto Seguro, the hotel offers easy access to Sao Paulo's cultural attractions.
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São Paulo, BR
Fênix Hotel Bom Retiro
Rua Prates 324
3 stars · Guest score 7.4/10
About this hotel
Modern Accommodations Fênix Hotel Bom Retiro, located in the heart of Sao Paulo, offers contemporary air-conditioned rooms with free WiFi, perfect for both leisure and business travelers. Each room is equipped with a desk, flat-screen TV, and a private bathroom for your comfort. Convenient Amenities Enjoy the convenience of a 24-hour front desk and non-smoking property during your stay at this 3-star hotel. Bed linen, towels, and a wardrobe are included in all units, ensuring a hassle-free experience for guests. Prime Location Situated just 700 meters from Pinacoteca do Estado de São Paulo, with Teatro Porto Seguro 1.3 km away, Fênix Hotel Bom Retiro provides easy access to popular attractions. Book now to experience the best of Sao Paulo during your stay.
Highlights
Guest-Centric Service
Enjoy 24-hour front desk service and comfortable, modern rooms with free WiFi, ensuring a hassle-free stay for leisure and business travelers.
Comfort & Convenience
All rooms feature air conditioning, a private bathroom, flat-screen TV, and a desk, providing a relaxing environment during your visit.
Facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Family rooms
- Lift / Elevator
- Non-smoking throughout
- Daily housekeeping
- Grocery deliveries
- Lockers
- Vending machine - drinks
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.6
Numerous reviews highlight poor cleanliness in both the rooms and bathrooms, with reports of dirt, inadequately cleaned facilities, and lack of towels.
- Service8.5
Service received positive mentions, particularly for the staff's attentiveness and kindness.
- Location9.1
The location is frequently praised as a strong asset of the hotel, ideal for shopping and access to restaurants.
- Room Quality6.5
Feedback indicates issues with room conditions, including old furniture, lack of maintenance, and complaints about amenities.
- Amenities7.0
Amenities are criticized for being outdated and not meeting guest expectations, particularly regarding towels and kitchen facilities.
- Value for Money8.0
While some guests feel the price could be justified by the location, many believe that overall value is lacking due to cleaning and maintenance issues.
- Food and Beverage6.6
Guests reported dissatisfaction with the breakfast quality and variety, which was considered subpar.
- Overall Experience7.9
Overall, guests had mixed experiences, particularly citing location and service in a positive light but struggling with cleanliness and quality.