The Wave Hotel Condado

About this hotel

Rooftop Terrace and Amenities: Enjoy the stunning views from our rooftop terrace and take advantage of complimentary wireless internet and concierge services. Plus, relax in the common area with a television and grab a snack from our convenient vending machine. Top-notch Facilities: Our hotel offers a business center, 24-hour front desk, and multilingual staff to cater to all your needs during your stay. Comfortable Rooms with Modern Features: Unwind in one of our 47 air-conditioned rooms equipped with refrigerators and flat-screen TVs. Stay connected with complimentary Wi-Fi, and freshen up in bathrooms with showers. With safes, desks, and daily housekeeping, we ensure a cozy and hassle-free experience. Ready to experience the best of San Juan? Book your stay at The Wave Hotel at Condado now!

Highlights

Facilities

• Pool sun loungers

Check-in & checkout

Check-in

04:00 PM

Check-out

12:00 PM

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness4.7

  There were stains on the sheets and a strong smell of mold, leading to an unclean impression.

• Service9.2

  Staff was amazing, friendly and welcoming, and assisted with check-in & check-out.

• Location9.7

  Perfect location close to the beach, restaurants, and other attractions.

• Room Quality5.7

  Rooms had a strong unpleasant odor and issues with mold and air conditioning.

• Amenities7.2

  Amenities like the hot tub and air conditioning had significant issues.

• Value for Money6.7

  For the price, many guests had issues like lack of cleanliness and poor room quality.

• Food and Beverage8.2

  Food options are limited nearby according to some reviews.

• Overall Experience7.7

  Mixed experiences, with some positive aspects but significant issues led to dissatisfaction.

Guest reviews

The room was mostly clean. However the room looked like it was half under construction with mud/spackle on the walls. The towels were a dingy off white/brown color that looked like they were stained dirty. You could hear noise outside of the hotel the whole night and could hear everything in the room next to you including their tv and conversations.

The room was mostly clean. However the room looked like it was half under construction with mud/spackle on the walls. The towels were a dingy off white/brown color that looked like they were stained dirty. You could hear noise outside of the hotel the whole night and could hear everything in the room next to you including their tv and conversations.

The staff was amazing, location was perfect to the beach and shopping. The room was okay, dated but it wasn't bad. The sink was stopped up so while brushing our teeth we had to keep the water off. The air didn't work after the first day oh and I have several bumps on my body and so does my boyfriend. My thighs, arms and stomach. Again, the staff was great but the rooms need work done to them. Oh and the bar from what we were told is not apart of the property. It was a party going on and we could not attend because we were not on the guest list.

The staff was amazing, location was perfect to the beach and shopping. The room was okay, dated but it wasn't bad. The sink was stopped up so while brushing our teeth we had to keep the water off. The air didn't work after the first day oh and I have several bumps on my body and so does my boyfriend. My thighs, arms and stomach. Again, the staff was great but the rooms need work done to them. Oh and the bar from what we were told is not apart of the property. It was a party going on and we could not attend because we were not on the guest list.

From my short trip everyone was friendly, helpful, and I saw a lot of cleaning going on.

From my short trip everyone was friendly, helpful, and I saw a lot of cleaning going on.

The only problem I had was that thier is no parking

The only problem I had was that thier is no parking

The Wave Hotel doesn't respond to messages via the Hotels.com platform. Their phone number doesn't work and they don't have a working website, so we aren't even sure if the hotel is actually open. We tried multiple times to contact them about a late arrival and they didn't respond, so we had to find an alternate hotel (and spend more $$) as a result. Even the Hotels.com customer support team failed to contact them when we asked for help. Either this hotel is no longer in business or it simply doesn't operate in a professional manner. We wasted time and money as a result. Horrible experience.

The Wave Hotel doesn't respond to messages via the Hotels.com platform. Their phone number doesn't work and they don't have a working website, so we aren't even sure if the hotel is actually open. We tried multiple times to contact them about a late arrival and they didn't respond, so we had to find an alternate hotel (and spend more $$) as a result. Even the Hotels.com customer support team failed to contact them when we asked for help. Either this hotel is no longer in business or it simply doesn't operate in a professional manner. We wasted time and money as a result. Horrible experience.

We are writing regarding our recent stay. Unfortunately, the experience was very disappointing. The room was not clean (the floor was slippery and the towels had hair on them), the bed squeaked loudly, and the noise from other rooms was excessive. Several amenities did not work as advertised: the hot tub was lukewarm with no jets, the shower did not function properly, and the microwave was broken when we asked to heat our food. In addition, we were told the lobby would be locked at 11 p.m. for safety, but when we returned at 12:40 a.m. the doors were still open, which made us feel unsafe.

We are writing regarding our recent stay. Unfortunately, the experience was very disappointing. The room was not clean (the floor was slippery and the towels had hair on them), the bed squeaked loudly, and the noise from other rooms was excessive. Several amenities did not work as advertised: the hot tub was lukewarm with no jets, the shower did not function properly, and the microwave was broken when we asked to heat our food. In addition, we were told the lobby would be locked at 11 p.m. for safety, but when we returned at 12:40 a.m. the doors were still open, which made us feel unsafe.

Yes there were shops and food nearby

Yes there were shops and food nearby

It’s very out dated definitely not a place to stay to long it was a last minute trip cause I extended my trip and my other hotel was booked I mean it was okay if it’s to change and shower bathroom is very small and the tv is very old felt like I was at my grandma house and the sheets are very rough

It’s very out dated definitely not a place to stay to long it was a last minute trip cause I extended my trip and my other hotel was booked I mean it was okay if it’s to change and shower bathroom is very small and the tv is very old felt like I was at my grandma house and the sheets are very rough