Hotel Universal

About this hotel

City-Center Comfort at Hotel Universal At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception. Explore Porto's Gems Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities. Personalized Service Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Heating
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Airport shuttle
• Safety deposit box
• Bar
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Billiards
• Non-smoking throughout
• Daily housekeeping
• Airport shuttle (additional charge)
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Toilet with grab rails
• Lower bathroom sink
• Higher level toilet
• Emergency cord in bathroom
• Wine/champagne
• Airport drop off
• Airport pick up
• Coffee Shop on site
• Shuttle service
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Food delivered to guest room
• CCTV in common areas
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered

Check-in & checkout

Check-in

03:00 PM – 11:30 PM

Check-out

11:30 AM

Accessibility

35.71 accessibility score

• Cane accessible
• Elderly accessible
• Electric wheelchair accessible
• Wheelchair accessible
• Wheelchair and scooter accessible

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.8

  Multiple mentions of cleanliness being satisfactory and high standard.

• Service8.3

  Consistent praise for the staff's friendliness and professionalism.

• Location8.8

  High ratings for the location being central and convenient for access to major attractions.

• Room Quality7.8

  Rooms are described as clean and comfortable, with some issues noted by few.

• Amenities7.3

  Basic amenities present but some complaints about specific items missing.

• Value for Money7.3

  Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.

• Food and Beverage6.8

  Mixed sentiments regarding breakfast options being an extra cost.

• Overall Experience8.3

  General satisfaction with the stay, with particular emphasis on location and service.

Guest reviews

The location is excellent. The perfect team. Organized.

The location is excellent. The perfect team. Organized.

Stairs until reaching the reception (but I understand it is necessary.

Location and kindness of the staff

Location and kindness of the staff

The location is perfect

The location is perfect

It is a bit/quite outdated, the room was quite small and the breakfast, for the 4 things available, seemed very expensive to me. (15 euros per person)

Location is on a central square. Easy to walk to a lot of stuff.

Location is on a central square. Easy to walk to a lot of stuff.

Hotel is very dated and needs updating. Long staircase to reach reception. Staff seemed very indifferent until the last morning when the receptionist was wonderful. Rooms are ok but bathrooms offer little privacy and the rooms are very small.