Nearby Attractions & Vibe
Situated in Tay Ho with easy access to Hanoi sights, this hotel lets you explore the area while enjoying a calm, upscale neighborhood.
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Hanoi, VN
Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment
164b Đường Hoàng Hoa Thám, Tây Hồ
5 stars · Guest score 9.3/10
About this hotel
Luxurious 5-Star Experience in Hanoi Spa & Wellness Retreat : Indulge in a rejuvenating spa experience at our indoor pool and sauna, perfect for unwinding after a day of exploration in Hanoi. Family-Friendly Amenities : With free bikes, a garden, and a children's playground, our hotel is ideal for families looking for both relaxation and entertainment during their stay. Convenience at Your Fingertips : Enjoy the convenience of free WiFi, complimentary private parking, and a paid airport shuttle service, ensuring a seamless travel experience for our guests. Experience the epitome of luxury and comfort at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment. Book now for an unforgettable stay in Hanoi.
Highlights
Dedicated Service & Comfort
Guests note attentive, friendly staff and spacious, well-equipped apartments that prioritize a comfortable, welcoming stay.
Distinctive Amenities & Dining
Relax at the indoor pool and sauna, and enjoy family-friendly spaces, plus well-equipped rooms with coffee/tea, safety box, and more.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Pool with view
- Indoor pool
All 40 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Airport shuttle
- Safety deposit box
- Children's playground
- Sauna
- Non-smoking throughout
- Daily housekeeping
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Special diet menus - on request
- Kids' outdoor play equipment
- Airport drop off
- Airport pick up
- Fitness/spa locker rooms
- Shuttle service
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Guest room sealed after cleaning
- CCTV outside property
- CCTV in common areas
- 24-hour security
- Delivered food - securely covered
Check-in & checkout
- Check-in
- 02:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.3
Overall positive sentiment regarding cleanliness, generally clean and well-maintained.
- Service9.8
Staff is very kind, attentive, and always ready to help.
- Location9.3
Good location, convenient for visits while somewhat removed from busy streets.
- Room Quality9.3
Spacious apartments, nicely decorated, and well-equipped with good amenities.
- Amenities9.3
Facilities like large swimming pool, washing machines and security system praised.
- Value for Money9.3
Great value for the price, especially with discounts.
- Food and Beverage8.8
Breakfast options noted for improvement, but generally acceptable.
- Overall Experience9.3
Highly positive overall experience with mentions of luxury and comfort.
Guest reviews
Outstanding Service and Staff
Outstanding Service and Staff
Gym, swimming pool and room
Gym, swimming pool and room
Not so close old quarter
The staff was always friendly and helpful.
The staff was always friendly and helpful.
Breakfast
The property was nice and clean
The property was nice and clean
It is a little bit far from Main Street and you need taxi to get there, not central location
Very clean and modern, staff were very helpful , washing machine and dryer was a bonus
Very clean and modern, staff were very helpful , washing machine and dryer was a bonus
Bed was solid but similar to other hotels we stayed at in Vietnam . Location at a bit out of old quarter but under £5 for a taxi
Un hôtel dans l'ancienne ville est un cauchemar Un magasin mitoyen à l'hôtel avait un CHIEN sur les braises Quelle horreur
Un hôtel dans l'ancienne ville est un cauchemar Un magasin mitoyen à l'hôtel avait un CHIEN sur les braises Quelle horreur
Je n'ai rien apprécié...décoration de mauvais goût, un mauvais petit déjeuner très maigre , emplacement infecte...