Cancún Location
Situated in the vibrant Cancún area, close to local attractions and lively entertainment options for a memorable stay.
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Cancún, MX
The Grand Oasis Cancun - All Inclusive
Boulevard Kukulcan Km 16.5 Lote 45 46 y 47 Zona Hotelera
4 stars · Guest score 6.4/10
About this hotel
Luxurious All-Inclusive Entertainment Resort Spectacular Views Indulge in breathtaking views of the gardens or sea from every room, equipped with modern amenities for your comfort. Gourmet Dining and Vibrant Nightlife Savor a variety of culinary delights at 8 restaurants and 9 bars, offering everything from Mexican cuisine to sushi. After dinner, enjoy live shows, music festivals, and unwind at the nightclub. Endless Activities and Services From the spa and tennis courts to the outdoor pool and private beach, there's something for everyone. Let our multilingual staff assist you in planning excursions and making your stay unforgettable. Book now to experience the ultimate in luxury and entertainment at Grand Oasis Cancun!
Highlights
Guest Comfort
Enjoy modern amenities, multilingual staff, and personalized assistance to ensure a relaxing and seamless experience.
Dining & Amenities
Savor diverse cuisines at 8 restaurants, unwind at 9 bars, and indulge in exclusive amenities like the spa, tennis courts, and private beach.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Pool with view
- Pool bar
All 91 facilities
- Fitness facilities
- WiFi available
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Bar
- Fax/photocopying
- Tour desk
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Car hire
- Children's playground
- Dry cleaning
- Massage services
- Games room
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Billiards
- Daily housekeeping
- Designated smoking area
- Beachfront
- Concierge service
- Grocery deliveries
- ATM/cash machine on site
- Water sport facilities on site
- Indoor play area
- Private beach area
- Evening entertainment
- Kids' club
- Nightclub/DJ
- Entertainment staff
- Paid WiFi
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Spa/wellness center services
- Beauty Services
- Yoga classes
- Tennis equipment
- Manicure
- Pedicure
- Fitness classes
- Beach
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness4.5
Multiple guests reported dirty beaches, uncollected sargazo, old/unclean towels and garden areas; some rooms were described as very humid with ventilation problems.
- Service6.5
Mixed reports: several guests described rude or indifferent reception and staff, denied service, and poor organization; however bartenders and some personnel received praise for friendly, attentive service.
- Location10.0
Consistently praised sea views, beachfront and overall location; beach described as very pretty and hotel noted for great seaside vistas (though occasional sargazo was mentioned).
- Room Quality5.0
Rooms received mixed comments: some praised luxurious rooms, but many noted musty/humid odors, old fixtures, awkward bathtubs and evidence of needed renovations and noise from nearby works.
- Amenities9.0
Large resort with numerous restaurants, extensive pools, shows and a highly praised cigar bar; however elevators and some equipment feel old and certain extras (bed reservations) require payment.
- Value for Money5.5
Divergent views: some consider it good value for an all-inclusive, while others complain about extra charges for loungers, restaurant access and overall poor maintenance making it not worth the price.
- Food and Beverage5.5
Food described as average by some and problematic by others: buffets criticized as poor, certain à la carte venues hard to reserve, while some bars/bartenders provided excellent service.
- Overall Experience5.2
Overall sentiment trends negative: several guests reported disappointing or even catastrophic experiences and would not return, though a minority had relaxing or excellent stays.
Guest reviews
The place looks very nice from the outside, but the truth is that the facilities lack maintenance, the staff is always angry or upset about something, this is my second time at this hotel and this time my experience was very different from the first time
The place looks very nice from the outside, but the truth is that the facilities lack maintenance, the staff is always angry or upset about something, this is my second time at this hotel and this time my experience was very different from the first time
They have a kids' club but the staff is very unwilling, terrible service, with the heat they make the kids run around in the sun, they force you to go every hour or else you get fined, we were at the hotel for an event and had to keep going out, we explained our situation to the managers and asked if they could message us if we needed to go and not force us to go even though we were right there. The managers always responded poorly
It's a good location, the hotel is big and allows you to move around different areas, very good employee service
It's a good location, the hotel is big and allows you to move around different areas, very good employee service
Many restaurants closed, the room, although booked with an ocean view, had a partial view because the palm trees blocked most of it, they are cutting back a lot on snacks, no more guacamole, the area that offered ceviche and cocktails is gone, the section that had chicken tenders now only offers fries, nachos, and hot dogs, they isolated several sections for access only to higher categories, the elevator constantly malfunctioning, and when it's not, it takes forever to arrive, my dad uses a cane and therefore couldn't use the stairs to go up or down to the fourth floor where we were, so he had to wait for the only elevator to arrive