Grand Sirenis Cartagena

About this hotel

Luxurious Spa Experience Indulge in massages, body treatments, and facials at the full-service spa. Recreational Paradise Enjoy 2 outdoor pools, a 24-hour fitness center, and complimentary wireless internet. All-Inclusive Dining Delight in meals and beverages included in all-inclusive rates at 2 restaurants and 2 bars/lounges. To book your stay at Karmairí Cartagena in Cartagena (Zona Norte), visit our website now!

Highlights

Facilities

• Wheelchair accessible parking
• Parking (limited spaces)
• Free self parking
• Wheelchair-accessible van parking
• Wheelchair-accessible pool

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.0

  Numerous mentions of mold and unsanitary conditions in the room.

• Service9.9

  Most reviews highlighted good staff attentiveness, but there were significant complaints about poor responsiveness.

• Location8.9

  Complaints about construction noise and limited views contributed to a negative sentiment.

• Room Quality7.0

  Multiple reviews reported mold, bed bugs, and poor maintenance in the rooms.

• Amenities9.9

  Mixed opinions; while some amenities were appreciated, others were criticized for being poorly maintained.

• Value for Money8.0

  General feeling of disappointment regarding the quality versus price, with some describing the hotel as a scam.

• Food and Beverage8.9

  While some enjoyed the food variety, many criticized the quality and safety standards.

• Overall Experience6.0

  General dissatisfaction with the overall experience, significant complaints about unmet expectations.

Guest reviews

The food was good, rooms were nice and clean, staff very kind.

The food was good, rooms were nice and clean, staff very kind.

The drive to the hotel is a street of sketchy flooded pothole. When I arrived, I noticed several issues with the room, including mold on the walls, a strong mildew odor, stained wood furnishings, and stained drapery with visible black mold. The amenities did not reflect what was presented on Expedia or your website, and even the toilet was not functioning properly. We slipped twice in the pool as they use tile at the bottom of the pool. Overall, the accommodations were not up to the expected standard.

The drive to the hotel is a street of sketchy flooded pothole. When I arrived, I noticed several issues with the room, including mold on the walls, a strong mildew odor, stained wood furnishings, and stained drapery with visible black mold. The amenities did not reflect what was presented on Expedia or your website, and even the toilet was not functioning properly. We slipped twice in the pool as they use tile at the bottom of the pool. Overall, the accommodations were not up to the expected standard.

Clean rooms

Clean rooms

The staff were wonderful and very accommodating. Building was full of older people, 45+, the food wasn’t the best at all 3/5. If you want a place you can just rest and nothing else, then this location is for you. I now understand why we couldn’t find any videos on TikTok (The age gap)

The staff were wonderful and very accommodating. Building was full of older people, 45+, the food wasn’t the best at all 3/5. If you want a place you can just rest and nothing else, then this location is for you. I now understand why we couldn’t find any videos on TikTok (The age gap)

The room was clean, however the mold in the bathroom (shower stall) is what made me have it a 4 star. The food was great Staff we’re exceptionally attentive and helpful even with the language barrier.

The room was clean, however the mold in the bathroom (shower stall) is what made me have it a 4 star. The food was great Staff we’re exceptionally attentive and helpful even with the language barrier.

The food the variety of fruits. Lots of vegetables and real fruit juices. The area around the pool, definitely needs a better green RUG- its really bad and torn apart. Overall I would stay there again. Luis Ruiz, Editberto, all the dinning and breakfast crew' extremely attentive.

The food the variety of fruits. Lots of vegetables and real fruit juices. The area around the pool, definitely needs a better green RUG- its really bad and torn apart. Overall I would stay there again. Luis Ruiz, Editberto, all the dinning and breakfast crew' extremely attentive.

This was a horrible hotel, first of all the smell of mold in the room was awful, the mini bar in our room was never stocked, At the dining buffets there was limited food, and drinks, I asked the supervisor for a latte at the buffer restaurant and he told me that the lattes were only serve at the bar on the first floor, I asked if it was possible for me to get one and if the waitress could bring it to my dinning table and he told me straight NO, That I has to go my self and get it from the bar which was located on the first floor, terrible customer service. There is a construction going on next to the hotel and the noise and dust is unbearable. The snacks were very limited. I ordered a chicken sandwich and the chicken was not cooked. For dinned they only had raw meat that a supposed chef would put on a grilled without any seasoning only salt and pepper they would put the meet there for like 10 minutes and served it to you uncooked. Please stay away from this hotel. It is a SCAM, FALSE advertising, the property is very deteriorated, and a lot of water filtration from all 3 floors ceiling. Not a save building structure.

This was a horrible hotel, first of all the smell of mold in the room was awful, the mini bar in our room was never stocked, At the dining buffets there was limited food, and drinks, I asked the supervisor for a latte at the buffer restaurant and he told me that the lattes were only serve at the bar on the first floor, I asked if it was possible for me to get one and if the waitress could bring it to my dinning table and he told me straight NO, That I has to go my self and get it from the bar which was located on the first floor, terrible customer service. There is a construction going on next to the hotel and the noise and dust is unbearable. The snacks were very limited. I ordered a chicken sandwich and the chicken was not cooked. For dinned they only had raw meat that a supposed chef would put on a grilled without any seasoning only salt and pepper they would put the meet there for like 10 minutes and served it to you uncooked. Please stay away from this hotel. It is a SCAM, FALSE advertising, the property is very deteriorated, and a lot of water filtration from all 3 floors ceiling. Not a save building structure.

I loved that everything looked just like the pictures only the outside pool wasn’t really available. Staff was so friendly and helpful and service was amazing!!! The restaurant that took reservation offered amazinggggg food. will recommend

I loved that everything looked just like the pictures only the outside pool wasn’t really available. Staff was so friendly and helpful and service was amazing!!! The restaurant that took reservation offered amazinggggg food. will recommend