Location Focus
Centrally located in Cancún, near the Cancun Government Palace and Cancun Bus Station for easy access to key attractions and city services.
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Cancún, MX
Hotel Luma by Kavia
4 stars · Guest score 8.4/10
About this hotel
Luxurious Accommodation in the Heart of Cancún Modern Amenities : Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay. Exceptional Service : With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views. Prime Location : Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort. Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!
Highlights
Service Focus
24-hour front desk and concierge support contribute to a smooth, attentive stay with friendly, helpful staff.
Features Focus
Free WiFi, on-site restaurant, and free parking complement well-appointed rooms with air conditioning and modern amenities.
Facilities
- Parking
- Free Parking
- Private parking
All 43 facilities
- WiFi available
- Free WiFi
- Air conditioning
- 24-hour front desk
- Restaurant
- Family rooms
- Luggage storage
- Tour desk
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Public Bath
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Bike tours
Check-in & checkout
- Check-in
- 03:00 PM – 10:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.4
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
- Service8.8
Staff are consistently praised for their kindness and helpfulness.
- Location9.0
Many reviews highlighted the great location, especially for accessibility to various services.
- Room Quality8.1
There are mentions of issues with noise and ventilation in the rooms.
- Amenities8.1
Some amenities were reported lacking, such as hairdryers in the rooms.
- Value for Money8.4
The hotel is generally considered to be good value for the price, but additional fees diminish this.
- Food and Beverage7.7
Breakfast quality was sometimes reported to be poor and inconsistent.
- Overall Experience8.7
Overall positive experiences are noted, despite some drawbacks.