Prime Location
Located centrally in Cancún, close to key attractions like Cancun Government Palace and Cancun Bus Station for easy exploration.
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Cancún, MX
Hotel Luma by Kavia
4 stars · Guest score 8.4/10
About this hotel
Luxurious Accommodation in the Heart of Cancún Modern Amenities : Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay. Exceptional Service : With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views. Prime Location : Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort. Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!
Highlights
Exceptional Service
Enjoy top-notch assistance with a 24-hour front desk and concierge, ensuring a comfortable and convenient stay.
Modern Amenities & Dining
Experience free WiFi, a restaurant, and guest rooms with flat-screen TVs, air conditioning, and some with terraces or balconies.
Facilities
- Parking
- Free Parking
- Private parking
All 43 facilities
- WiFi available
- Free WiFi
- Air conditioning
- 24-hour front desk
- Restaurant
- Family rooms
- Luggage storage
- Tour desk
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Public Bath
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Bike tours
Check-in & checkout
- Check-in
- 03:00 PM – 10:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.4
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
- Service8.8
Staff are consistently praised for their kindness and helpfulness.
- Location9.0
Many reviews highlighted the great location, especially for accessibility to various services.
- Room Quality8.1
There are mentions of issues with noise and ventilation in the rooms.
- Amenities8.1
Some amenities were reported lacking, such as hairdryers in the rooms.
- Value for Money8.4
The hotel is generally considered to be good value for the price, but additional fees diminish this.
- Food and Beverage7.7
Breakfast quality was sometimes reported to be poor and inconsistent.
- Overall Experience8.7
Overall positive experiences are noted, despite some drawbacks.
Guest reviews
Good location in downtown Cancun, and the facilities were very nice and the room comfortable and spacious
Good location in downtown Cancun, and the facilities were very nice and the room comfortable and spacious
We were not given the option of the water dispenser that all hotels in Mexico have
Location, cleanliness, staff treatment, everything excellent
Location, cleanliness, staff treatment, everything excellent
The room was very clean, but it had a very strong smell of cigarette, good location for those who want to stay in downtown Cancun
The room was very clean, but it had a very strong smell of cigarette, good location for those who want to stay in downtown Cancun
Our room had a window only to the hotel corridor, it had a very strong smell of cigarette, the elevator was breaking down (ended up falling down the stairs with the luggage). Breakfast was à la carte and had only two options
The kindness of the staff. The location: it is located 5 minutes from ADO station and from Parque de la Palabra and with many services nearby. Very spacious and clean room
The kindness of the staff. The location: it is located 5 minutes from ADO station and from Parque de la Palabra and with many services nearby. Very spacious and clean room
Nothing...
The location was very good. Close to supermarkets and conveniences like Oxxo. Attentive and helpful staff
The location was very good. Close to supermarkets and conveniences like Oxxo. Attentive and helpful staff
The elevator was under maintenance
The property was exceptional. Everything was clean, comfortable, and very well maintained. I especially appreciated the attention to detail, the welcoming atmosphere, and how accurately the property matched the description and photos. The location was also very convenient, making it easy to get around and enjoy the area. Overall, it was a fantastic stay and exceeded my expectations
The property was exceptional. Everything was clean, comfortable, and very well maintained. I especially appreciated the attention to detail, the welcoming atmosphere, and how accurately the property matched the description and photos. The location was also very convenient, making it easy to get around and enjoy the area. Overall, it was a fantastic stay and exceeded my expectations