Nearby Attractions & Vibe
Grand Tien Shan Hotel places you in a convenient Almaty location, with guests noting a strong sense of location and easy access to top sights.
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Almaty, KZ
Grand Tien Shan Hotel
115 Bogenbay Batyr Street
4 stars · Guest score 8.6/10
About this hotel
Luxurious Amenities Stylish restaurants, a spa centre with indoor pool, and free Wi-Fi await you at Grand Tien Shan Hotel. The elegant rooms with modern bathrooms and satellite TV provide a comfortable stay. Culinary Delights Indulge in international and Kazakh cuisine at Nauryz restaurant or savor an American-style breakfast. Enjoy a drink at the Cigara Club or lobby bar for a relaxing evening. Relaxation and Wellness Unwind at the Bali spa with a fitness centre, saunas, and steam bath. Treat yourself to massages and cosmetic services at Velours de Rose beauty salon. Book now to experience luxury and comfort at Grand Tien Shan Hotel, just steps away from Almaty’s top attractions.
Highlights
Service & Comfort
Staff responsiveness and helpfulness impress guests, contributing to a comfortable stay across rooms and common areas.
Spa, Dining & More
Indulge in the Bali spa and Nauryz restaurant, with alcohol-free lounge spaces like Cigara Club and lobby bar for relaxing evenings.
Facilities
- Swimming pool
- Indoor pool
All 80 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Meeting/banquet facilities
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Solarium
- Hammam
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Kid meals
- ATM/cash machine on site
- Sun loungers or beach chairs
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 12:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.8
Negative feedback regarding dusty rooms and issues with old carpets.
- Service8.8
Most comments praise the staff's responsiveness and helpfulness, though some critique service quality.
- Location9.3
Multiple reviews highlight the hotel's convenient location and proximity to attractions.
- Room Quality7.8
While some rooms are described as cozy, others are noted as outdated and in need of renovation.
- Amenities8.8
Facilities like the spa and breakfast received positive remarks from reviewers.
- Value for Money8.8
Overall a good experience for the price, despite some mentioned issues.
- Food and Beverage9.3
Guests enjoyed the breakfasts and the dining services offered at the hotel.
- Overall Experience8.8
Guests generally have a very positive overall view of their stay, despite some specific concerns.
Guest reviews
Hervorragende Lage, sehr guter Service, Live-Klavierspiel im Entrée. Vor allem: Spa-Bereich mit langen Öffnungszeiten: 8-23h, so dass ich nach dem Tagesprogramm noch gut den Swimming-Pool nutzen konnte. Ebenfalls super: frühstück schon ab 6 Uhr.
Hervorragende Lage, sehr guter Service, Live-Klavierspiel im Entrée. Vor allem: Spa-Bereich mit langen Öffnungszeiten: 8-23h, so dass ich nach dem Tagesprogramm noch gut den Swimming-Pool nutzen konnte. Ebenfalls super: frühstück schon ab 6 Uhr.
Capuccino beim Frühstück mittelmäßig. Badezimmer etwas renovierungsbedürftig.
地理位置较好，接近市中心
地理位置较好，接近市中心
小型套房实际只是大一点的单间，设施老旧，浴缸漏水，洗澡水流了一地，最忍受不了的是取电的房卡竟然要插在房门外，随便一个人抽了房卡就能进我门，交涉无果，仅仅给换了一张不能刷门的取电卡