Hyatt Ziva Puerto Vallarta - All-inclusive

About this hotel

Luxurious Spa and Recreational Amenities Indulge in massages, body treatments, and facials at the spa. Relax by one of the 4 outdoor swimming pools or play a game of tennis. Keep fit at the fitness center for a well-rounded getaway. All-Inclusive Dining and Bars Savor Mexican cuisine at Casa Grande or opt for 24-hour room service. Enjoy drinks at the beach bar, poolside bar, or one of the 6 bars/lounges. Snacks are available at the coffee shop/cafe for your convenience. Impressive Business and Event Facilities With a business center, dry cleaning services, and a 24-hour front desk, work seamlessly during your stay. Host events in the 12296 square feet of conference space with 8 meeting rooms available. Book your stay at Hyatt Ziva Puerto Vallarta - All-inclusive now for a memorable experience!

Highlights

Facilities

• Pool umbrellas
• Billiards or pool table
• Wheelchair accessible parking
• Free self parking
• Pool sun loungers
• Wheelchair-accessible van parking

Check-in & checkout

Check-in

03:00 PM – anytime

Check-out

12:00 PM

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.0

  Not specifically mentioned in reviews; assumed standard quality for this hotel tier.

• Service7.7

  Many guests praise attentive, friendly staff and standout entertainment team, but a serious refund/communication failure reported by one guest lowered the score.

• Location9.5

  Repeatedly praised: private beach, great views, short ride to Zona Romántica and a generally safe location.

• Room Quality9.0

  Rooms described as comfortable with beautiful views; some guests noted differences between newer and older towers which kept quality high overall.

• Amenities9.6

  Strongly positive mentions of multiple pools, private beach, lively entertainment (named staff), and family-friendly activities.

• Value for Money9.0

  Guests explicitly called it good value for a family resort and many felt the experience matched expectations.

• Food and Beverage8.8

  Food receives mostly favorable mentions (specific restaurant and dishes praised), though a few guests found the food only 'just ok' and popular venues can have waits.

• Overall Experience9.4

  Majority of reviews are highly positive about the resort, staff and activities; one significant negative experience around refunds tempered the otherwise excellent overall sentiment.

Guest reviews

Nice hotel, food good and staff nice, pool and beach is great Javier from entertainment is really awesome

Nice hotel, food good and staff nice, pool and beach is great Javier from entertainment is really awesome

⭐☆☆☆☆ Very disappointing experience. I have been waiting for my refund for a long time, and despite providing all the requested documents and contacting both the hotel and my bank, I still have not received my money. Communication has been slow, and I keep getting delays without a clear resolution or timeline. This has been very frustrating and has caused unnecessary stress. I expected much better customer service from Hyatt. I hope they resolve this issue immediately, but based on my experience, I cannot recommend this hotel until they improve how they handle refund cases.

⭐☆☆☆☆ Very disappointing experience. I have been waiting for my refund for a long time, and despite providing all the requested documents and contacting both the hotel and my bank, I still have not received my money. Communication has been slow, and I keep getting delays without a clear resolution or timeline. This has been very frustrating and has caused unnecessary stress. I expected much better customer service from Hyatt. I hope they resolve this issue immediately, but based on my experience, I cannot recommend this hotel until they improve how they handle refund cases.

We went to Hyatt for the first time and our expectations were high. The resort is exceptional and the staff is amazing. While there are things that need some improvement, the staff was receptive and quick to fix them. The location is great as it is only a 5 minute Uber ride to Zona Romántica. Safety is great here as well and never felt unsafe. There are enough restaurants and you don't need to make dinner reservations, which is great. Downside is if you go to the most popular restaurant your wait will be greater. Staff was great, especially the ala carte cooks in the Vivaz buffet whose great personality and delicious seasoning keep us coming back. There were a few glitches, which I've made the hotel aware of. Overall they are extremely responsive to any needs. Not the best for couples. It is ideal for a family though. Definitely recommend and we would return.

We went to Hyatt for the first time and our expectations were high. The resort is exceptional and the staff is amazing. While there are things that need some improvement, the staff was receptive and quick to fix them. The location is great as it is only a 5 minute Uber ride to Zona Romántica. Safety is great here as well and never felt unsafe. There are enough restaurants and you don't need to make dinner reservations, which is great. Downside is if you go to the most popular restaurant your wait will be greater. Staff was great, especially the ala carte cooks in the Vivaz buffet whose great personality and delicious seasoning keep us coming back. There were a few glitches, which I've made the hotel aware of. Overall they are extremely responsive to any needs. Not the best for couples. It is ideal for a family though. Definitely recommend and we would return.

Hyatt Ziva was everything that I wanted at an all-inclusive resort. The private beach was amazing. The staffs were so attentive. Thank you for an amazing stay.

Hyatt Ziva was everything that I wanted at an all-inclusive resort. The private beach was amazing. The staffs were so attentive. Thank you for an amazing stay.

This resort is so amazing! The community the staff shares there is incredible! My family and I had the pleasure of meeting Leo, Karolyn, and Javier who made the experience so much more enjoyable! They are so fun and the entertainment they bring is unforgettable!

This resort is so amazing! The community the staff shares there is incredible! My family and I had the pleasure of meeting Leo, Karolyn, and Javier who made the experience so much more enjoyable! They are so fun and the entertainment they bring is unforgettable!

Beautiful private beach with cliffs Great ocean for chilling. Very smooth waves. Beautiful views from beach, pool, and room. GREAT staff at every level from hostess to servers and front desk. Very welcoming. Great entertainment staff. So much fun with volleyball and foam party!

Beautiful private beach with cliffs Great ocean for chilling. Very smooth waves. Beautiful views from beach, pool, and room. GREAT staff at every level from hostess to servers and front desk. Very welcoming. Great entertainment staff. So much fun with volleyball and foam party!

Beautiful beach views, friendly staff, and comfortable accommodations would be how I would sum up my experience at the Hyatt PV.

Beautiful beach views, friendly staff, and comfortable accommodations would be how I would sum up my experience at the Hyatt PV.

The staff at the Hyatt Ziva Puerto Vallarta make the gorgeous location and facilities truly perfect! Having a great view is one thing, feeling like you are at home among friends is another! We will never forget our time here!

The staff at the Hyatt Ziva Puerto Vallarta make the gorgeous location and facilities truly perfect! Having a great view is one thing, feeling like you are at home among friends is another! We will never forget our time here!