La Valise Tulum, Member of Small Luxury Hotels

About this hotel

Luxurious Accommodations - La Valise offers a unique blend of beachside accommodations and jungle-side suites, each beautifully designed with handcrafted furnishings and modern amenities. From open-air showers in rustic jungle bungalows to en-suite bathrooms in airy seafront rooms, every detail is carefully curated for a comfortable stay. Spectacular Views - Enjoy the best of both worlds with a heated infinity pool overlooking the lush jungle on one side and stunning views of the Caribbean ocean on the other. Fall asleep to the sound of the waves in beachfront rooms or unwind in hammocks with picturesque jungle views. The hotel's prime location offers guests a truly immersive tropical experience. Exceptional Service - Indulge in room service and wake up to a delicious breakfast included with your stay. With free Wi-Fi, safes for your valuables, and tea/coffee making facilities in every room, La Valise ensures a seamless and relaxing stay for all guests. Experience the ultimate beach and jungle getaway at La Valise in Tulum. Book now for an unforgettable stay in paradise.

Highlights

Facilities

• Parking
• Free Parking
• Swimming pool
• Valet parking
• Private parking
• Outdoor pool
• Pool with view
• Heated pool
• Plunge pool
• Infinity pool

Check-in & checkout

Check-in

03:00 PM – 12:30 AM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.4

  Multiple complaints regarding room cleanliness and maintenance.

• Service10.0

  Staff were described as very friendly and accommodating.

• Location9.9

  Location noted to be on a dirt road and somewhat isolated.

• Room Quality8.9

  Negative feedback on room amenities and overall quality.

• Amenities9.9

  Limited options due to beach conditions, but pools available.

• Value for Money8.0

  Considered a scam with high prices for low-quality experience.

• Food and Beverage8.9

  Breakfast quality was inadequate with limited options.

• Overall Experience10.0

  Positive sentiment towards staff and overall comfort despite issues.

Guest reviews

Temiz, konumu iyi, çalışanlar ilgili

Temiz, konumu iyi, çalışanlar ilgili

Deniz berbattı, yosun nedeniyle yüzemedik!

De algehele sfeer is en het fantastische personeel. En het eten is van fabuleus

De algehele sfeer is en het fantastische personeel. En het eten is van fabuleus

Het zeewier op het strand is jammer, maar daar kunnen ze bij la Valise niets aan doen.

Kleines, gemütliches Boutique Hotel. Sehr freundliches, aufmerksames Personal. Essen Top. Lage am Strand mit Meerblick traumhaft.

Kleines, gemütliches Boutique Hotel. Sehr freundliches, aufmerksames Personal. Essen Top. Lage am Strand mit Meerblick traumhaft.

Our experience at La Valise Tulum was very disappointing. We chose this hotel based on the photographs, reputation, and the rate we paid, expecting a luxury property consistent with what is advertised. Unfortunately, the reality was very different. From the moment we arrived, we noticed a clear lack of maintenance throughout the property. The room had a blood stain on the floor, the shower area was dirty and marked, and the furniture looked worn and deteriorated. In addition, the air conditioning did not cool properly, which made the stay very uncomfortable. The outdoor areas were also poorly maintained, with dry gardens and visible neglect. The beach was covered in a large amount of sargassum with a strong unpleasant smell, making it practically impossible to enjoy. We understand that sargassum is a natural phenomenon, but we believe the hotel should clearly inform guests of this situation before booking. What was most disappointing is that the website photos do not reflect the current condition of the hotel. The experience fell far below our expectations and was not consistent with the price we paid. The staff was kind and even offered to change our room, which we appreciate. However, the issue was not limited to the room itself but rather the overall condition of the property. For that reason, we decided to leave after the first night, despite having booked a five-night stay. This was not an easy decision, especially while on vacation. We expected to enjoy a clean, well-maintained property that matched the experience the hotel promotes. We hope the management invests in improving the facilities and provides a more accurate representation of the property so that future guests can make an informed decision.

Wonderful stay! The beachfront location is beautiful, the breakfast and food were very good, and the service was outstanding. Every staff member, from reception to customer service, was friendly, attentive, and professional. A special thank you to Miguel, who went above and beyond with his kindness and willingness to help. It was also a pleasure meeting the owner and his wife—they are a wonderful couple doing an excellent job.

Wonderful stay! The beachfront location is beautiful, the breakfast and food were very good, and the service was outstanding. Every staff member, from reception to customer service, was friendly, attentive, and professional. A special thank you to Miguel, who went above and beyond with his kindness and willingness to help. It was also a pleasure meeting the owner and his wife—they are a wonderful couple doing an excellent job.

The only downside was the sargassum, but that’s a natural seasonal issue and completely beyond the hotel’s control. Overall, I had a great experience and would gladly stay here again.

Pretty interior, nice food

Pretty interior, nice food

Nice bedroom and great location

Nice bedroom and great location