NH Collection Santiago Casacostanera

Nueva Costanera 3900

4 stars · Guest score 8.4/10

About this hotel

Luxurious Location at Casa Costanera Shopping Mall Spacious Rooms with Stunning Views Experience the comfort of air-conditioned rooms with flat-screen TVs and enjoy picturesque views of Parque Bicentenario or the Andes Mountains. Convenient Amenities and Services Indulge in a continental breakfast each morning, take advantage of room service, and benefit from private parking, a 24-hour front desk, fitness center, and business facilities. Easy Access and Special Arrangements Located just 20 km from Santiago International Airport, the hotel offers an airport shuttle service. For group bookings, inquire about special policies and supplements. Book your stay at NH Collection Santiago Casacostanera now for a luxurious and convenient experience!

Highlights

Location & Nearby Vibe

Prime address at Nueva Costanera, 3900, with easy access to Parque Bicentenario and local dining options in Santiago’s safe, quiet neighborhood.

Service & Comfort

Notable guest interactions and proactive management ensure smooth stays, with comfortable, air-conditioned rooms and helpful front desk staff.

Distinctive Amenities & Dining

In-room comforts include coffee/tea maker, minibar, and flat-screen TV, while breakfast and room service add convenient dining options.

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Dry cleaning
Non-smoking throughout
Daily housekeeping
Airport shuttle (additional charge)
Concierge service
Wheelchair accessible
Allergy-free room
Toilet with grab rails
Airport drop off
Airport pick up
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Food delivered to guest room
CCTV outside property
CCTV in common areas
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service

Check-in & checkout

Check-in: 03:00 PM – 12:00 AM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.8
Issues with room setup and bathroom privacy; duration of room cleaning was noted.
Service9.3
Positive interactions with staff, especially the manager who resolved issues effectively.
Location9.3
Great location near restaurants and attractions, described as safe and quiet.
Room Quality8.3
General comfort noted, but some issues with pillow height and room assignment.
Amenities7.8
Pool and breakfast amenity issues noted; insufficient towels and poor breakfast service.
Value for Money8.7
Overall nice experience with reasonable value, despite some minor concerns.
Food and Beverage7.3
Breakfast quality and variety declined; breakfast service was poor.
Overall Experience8.8
Mixed experience that had positive resolutions but initial negative surprises.