NH Collection Santiago Casacostanera

About this hotel

Luxurious Location at Casa Costanera Shopping Mall Spacious Rooms with Stunning Views Experience the comfort of air-conditioned rooms with flat-screen TVs and enjoy picturesque views of Parque Bicentenario or the Andes Mountains. Convenient Amenities and Services Indulge in a continental breakfast each morning, take advantage of room service, and benefit from private parking, a 24-hour front desk, fitness center, and business facilities. Easy Access and Special Arrangements Located just 20 km from Santiago International Airport, the hotel offers an airport shuttle service. For group bookings, inquire about special policies and supplements. Book your stay at NH Collection Santiago Casacostanera now for a luxurious and convenient experience!

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Room service
• Heating
• Pets allowed
• Lift / Elevator
• Laundry
• Luggage storage
• Airport shuttle
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Dry cleaning
• Non-smoking throughout
• Daily housekeeping
• Airport shuttle (additional charge)
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Toilet with grab rails
• Airport drop off
• Airport pick up
• Shuttle service
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• CCTV in common areas
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.8

  Issues with room setup and bathroom privacy; duration of room cleaning was noted.

• Service9.3

  Positive interactions with staff, especially the manager who resolved issues effectively.

• Location9.3

  Great location near restaurants and attractions, described as safe and quiet.

• Room Quality8.3

  General comfort noted, but some issues with pillow height and room assignment.

• Amenities7.8

  Pool and breakfast amenity issues noted; insufficient towels and poor breakfast service.

• Value for Money8.7

  Overall nice experience with reasonable value, despite some minor concerns.

• Food and Beverage7.3

  Breakfast quality and variety declined; breakfast service was poor.

• Overall Experience8.8

  Mixed experience that had positive resolutions but initial negative surprises.

Guest reviews

Everything was spectacular!! Super friendly staff, very comfortable and clean room, and excellent location.

Everything was spectacular!! Super friendly staff, very comfortable and clean room, and excellent location.

New facilities

New facilities

Gym with few machines

Nothing

Nothing

I informed them it was my anniversary. Only upon our arrival, they informed us that the restaurant was closed for a private event and that room service was not available. They only gave us a 350 ml bottle of water for the two of us... For a hotel that charged almost 200,000 pesos, that is unacceptable.

Location and Restaurant

Location and Restaurant

Very small entrance hall