Hotel Riu Palace Punta Cana - All Inclusive

關於這間飯店

奢华水疗和休闲设施 在全方位服务的水疗中心享受按摩和面部护理，畅游于三座户外泳池，尽情体验夜总会和免费的水上乐园。 全包服务和餐饮选择 房价包含六家餐厅的餐饮服务，提供24小时客房服务和泳池酒吧。每晨您可享用自助早餐，并在四家酒吧/休息室中放松身心。 便利设施与周边景点 本酒店提供快速入住/退房、干洗服务和免费停车，且临近Splash水上乐园与Arena Gorda沙滩。 若想体验奢华与放松，现在就预订RIU Palace Punta Cana - 全包酒店，感受无与伦比的享受。

設施

• 电梯
• 健身设施
• 儿童看护/活动监护
• 自动取款机/银行服务
• 礼品店或报刊亭
• 现场购物
• 附近高尔夫球场
• 公共区域电视
• 游戏室
• 免费早餐
• 夜总会
• 多语种员工
• 免费使用附近的健身中心
• 门童/行李员
• 快速退房
• 全方位服务水疗中心
• 婚礼服务
• 快速入住
• 儿童俱乐部
• 台球桌
• 杂货店/便利店
• 旅游/票务协助
• 无障碍停车位
• 水滑梯
• 现场滑翔伞
• 现场潜水
• 现场冲浪/身体冲浪
• 免费自助停车
• 免费水上乐园通行证
• 海滩躺椅
• 海滩毛巾
• 场内沙滩排球
• 免费自助早餐
• 客房服务根据要求提供
• 接待大厅
• 环保洗漱用品
• LED灯泡
• 回收利用
• 灰水回收系统
• 无障碍轮椅车停车位
• 无障碍照护水疗
• 无障碍游泳池
• 无障碍的餐厅
• 更换毛巾（应要求提供）
• 提供素食早餐
• 人道对待动物
• 本地拥有及组织的旅游活动
• 当地艺术家展示区
• 客人教育当地生态系统和文化
• 节能开关
• 所有物业的电力来自可再生能源
• 全面的食品废弃物政策
• 提供素食菜单选项
• 全面回收政策
• 洗漱用品批量分配器
• 不使用一次性塑料搅拌棒
• 不提供一次性塑料吸管
• 仅提供节水淋浴器
• 不提供一次性塑料搅拌棒
• 场地风筝冲浪
• 免费无线网络
• 24小时接待处
• 花园
• 行李寄存
• 快速入住/退房
• 桑拿
• 指定吸烟区
• 无障碍设施
• Elevator
• Fitness facilities
• Supervised childcare/activities
• ATM/banking
• Gift shops or newsstand
• Shopping on site
• Golfing nearby
• Television in common areas
• Arcade/game room
• Free breakfast
• Nightclub
• Multilingual staff

入住與退房

入住

03:00 PM – 11:00 PM

退房

12:00 PM

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Minimum Spring Break check-in age is 21 years old

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

住宿規定

在搜尋中選擇日期，即可查看可訂房型。

住客評價分析

• Cleanliness7.0

  Room cleanliness issues were noted, including rust and cockroaches.

• Service9.5

  Buffet staff polite and willing to accommodate; overall attentive service.

• Location9.3

  Beautiful resort on the ocean with wonderful beachfront.

• Room Quality7.0

  Issues with amenities in the room, such as rusty fixtures.

• Amenities8.5

  Resort includes pools and easy access to a water park.

• Value for Money9.0

  Considered reasonable value in comparison to amenities offered.

• Food and Beverage9.0

  Good food options at evening restaurants and various buffets available.

• Overall Experience8.0

  Mixed feelings about future visits, especially due to cleanliness concerns.

住客評論

Great vacation. Food was good. Staff were pleasant. Loungers were usually available any time of day. No problem getting shade. Great spot to travel with kids...they loved the Waterpark slides.

Great vacation. Food was good. Staff were pleasant. Loungers were usually available any time of day. No problem getting shade. Great spot to travel with kids...they loved the Waterpark slides.

We recently returned from our stay in Punta Cana and overall had a good vacation, but there were some notable concerns worth mentioning. On both Day 1 and Day 7, the fire alarm went off around 4:00 AM and continued for over 30 minutes. These appeared to be false alarms and were very disruptive, especially for our family. Unfortunately, there was no communication or reassurance from staff during or after these incidents, which made the situation more stressful than it needed to be. We also experienced an issue when our six-year-old wasn’t feeling well. We were told fresh bedding would be provided in the evening, but it never arrived. This lack of follow-through was disappointing, particularly given the circumstances. We also experienced some frustration with the back-and-forth between RIU Vacations and RIU Hotels when trying to get assistance prior to and during our stay. It was unclear who was responsible for helping us, which made resolving issues more difficult than expected. Clearer communication and coordination between the two would greatly improve the guest experience. That said, there were definitely highlights. The food overall was good, and Chef Wilson deserves special recognition as a fantastic morning chef—he truly stood out. The Spanish restaurant was excellent and one of the best dining experiences of our stay. The beach was absolutely beautiful, and swimming in the ocean was a highlight of the trip. The main pool area was enjoyable as well, although it seemed understaffed at times, and there were often not enough towels available for guests. The buffet offered good food but felt a bit small for the number of people, and the atmosphere among staff seemed low. Additionally, communication at the front desk was sometimes challenging, and we didn’t always feel a strong sense of attentiveness or care. Despite these issues, we still had a great stay and made some wonderful memories. With a few improvements in communication, staffing, and guest services, this resort could truly elevate the overall experience. Given the disruptions and service concerns we experienced, I would appreciate consideration for additional points or compensation applied to our stay.

We recently returned from our stay in Punta Cana and overall had a good vacation, but there were some notable concerns worth mentioning. On both Day 1 and Day 7, the fire alarm went off around 4:00 AM and continued for over 30 minutes. These appeared to be false alarms and were very disruptive, especially for our family. Unfortunately, there was no communication or reassurance from staff during or after these incidents, which made the situation more stressful than it needed to be. We also experienced an issue when our six-year-old wasn’t feeling well. We were told fresh bedding would be provided in the evening, but it never arrived. This lack of follow-through was disappointing, particularly given the circumstances. We also experienced some frustration with the back-and-forth between RIU Vacations and RIU Hotels when trying to get assistance prior to and during our stay. It was unclear who was responsible for helping us, which made resolving issues more difficult than expected. Clearer communication and coordination between the two would greatly improve the guest experience. That said, there were definitely highlights. The food overall was good, and Chef Wilson deserves special recognition as a fantastic morning chef—he truly stood out. The Spanish restaurant was excellent and one of the best dining experiences of our stay. The beach was absolutely beautiful, and swimming in the ocean was a highlight of the trip. The main pool area was enjoyable as well, although it seemed understaffed at times, and there were often not enough towels available for guests. The buffet offered good food but felt a bit small for the number of people, and the atmosphere among staff seemed low. Additionally, communication at the front desk was sometimes challenging, and we didn’t always feel a strong sense of attentiveness or care. Despite these issues, we still had a great stay and made some wonderful memories. With a few improvements in communication, staffing, and guest services, this resort could truly elevate the overall experience. Given the disruptions and service concerns we experienced, I would appreciate consideration for additional points or compensation applied to our stay.

This is our 3rd time staying at this RIU and we recommend it. While it’s a bit dated, the service is impeccable and it is a beautiful open aired resort where there always a breeze. The “family” pool is very large with lots of shaded (if you prefer) seating and the other “party” pool separate along side an additional volleyball pool. The beach is stunning and the ocean lots of fun to swim in. The waiters make sure you are well taken care of and there is ample food available all day. The buffet is good with many selections and the waiters outstanding! Our room was comfortable and always kept clean. The kid’s program is good as is the entertainment. All in all, it’s a nice place to stay for the price.

This is our 3rd time staying at this RIU and we recommend it. While it’s a bit dated, the service is impeccable and it is a beautiful open aired resort where there always a breeze. The “family” pool is very large with lots of shaded (if you prefer) seating and the other “party” pool separate along side an additional volleyball pool. The beach is stunning and the ocean lots of fun to swim in. The waiters make sure you are well taken care of and there is ample food available all day. The buffet is good with many selections and the waiters outstanding! Our room was comfortable and always kept clean. The kid’s program is good as is the entertainment. All in all, it’s a nice place to stay for the price.

Rooms 1 out of 5: - mattress and pillow were were extremely uncomfortable, old furniture with stains (stains could have been easily wiped off, but nobody cared to do that i guess), door handles not fitted for doors and see through holes due to poor fitting, 2 steps separating the room are fall hazard with a potential for a serious bodily injury, thermostat with a mind of its own and unable to adjust, most outlets not able to use to charge phone. Had a fire alarm wake everybody up at 4am. It turned out to be a false alarm, however, no one came out to update guests. No communication system was implemented in case of a fire alarm which shows that the resort has no plans to procedures in place in case of an emergency, which brings my confidence of safety at the resort to 0/5. Food: 3+/5 Would be nice to see some hot peppers option among many grilled vegetables options. Drinks quality at bars: 2/5 Service: 5/5 at buffet if you tip them. Beach 5/5 No enforcement of quite time after 11pm. Water park: dirty stairway and water

Rooms 1 out of 5: - mattress and pillow were were extremely uncomfortable, old furniture with stains (stains could have been easily wiped off, but nobody cared to do that i guess), door handles not fitted for doors and see through holes due to poor fitting, 2 steps separating the room are fall hazard with a potential for a serious bodily injury, thermostat with a mind of its own and unable to adjust, most outlets not able to use to charge phone. Had a fire alarm wake everybody up at 4am. It turned out to be a false alarm, however, no one came out to update guests. No communication system was implemented in case of a fire alarm which shows that the resort has no plans to procedures in place in case of an emergency, which brings my confidence of safety at the resort to 0/5. Food: 3+/5 Would be nice to see some hot peppers option among many grilled vegetables options. Drinks quality at bars: 2/5 Service: 5/5 at buffet if you tip them. Beach 5/5 No enforcement of quite time after 11pm. Water park: dirty stairway and water

Excellent holiday, make sure you take plenty of tip money as that will give you outstanding service! :) Perfect location excellent hotel

Excellent holiday, make sure you take plenty of tip money as that will give you outstanding service! :) Perfect location excellent hotel

Great vacation spot with or without the family. Staff was great, food staff was excellent. Couples massage was awesome. I just wish their description noted that there was champagne for after and to bring a suit to enjoy the spa.

Great vacation spot with or without the family. Staff was great, food staff was excellent. Couples massage was awesome. I just wish their description noted that there was champagne for after and to bring a suit to enjoy the spa.

The hotel grounds were very nice! The rooms were dated and musty smelling. Pools were amazing, beach was great! Amazing amenities, food was good, staff was very friendly!

The hotel grounds were very nice! The rooms were dated and musty smelling. Pools were amazing, beach was great! Amazing amenities, food was good, staff was very friendly!

We had an excellent stay. The staff are top notch. Super friendly. Incredibly helpful. They make you feel like they actually care. The restaurants are good. The buffet is has many options so everyone should be able to find things they like. Beach is beautiful and there are always chairs available. Swim up pool was super fun and the bartenders and waiters were funny.

We had an excellent stay. The staff are top notch. Super friendly. Incredibly helpful. They make you feel like they actually care. The restaurants are good. The buffet is has many options so everyone should be able to find things they like. Beach is beautiful and there are always chairs available. Swim up pool was super fun and the bartenders and waiters were funny.